(Closed) Sharing My Sadness, Wedding Dress Cleaning Mishap

posted 11 years ago in Dress
Post # 3
666 posts
Busy bee
  • Wedding: March 2010

You poor thing.  I’m so sorry.  I’m no seamstress, but if your mom thinks it can be put back together, it probably can.  I’m sure it will be rough waiting until Monday to contact anyone, but hang in there.  I wish you all the best.  Good luck, keep us posted!

Post # 4
235 posts
Helper bee
  • Wedding: December 1969

Does the online cleaners have any kind of guarantee?  You should be able to get your money back and damages for repairs anyway. 
Do you have pictures of the dress before you sent it to them?  From the ebay seller or anything, to prove that it wasn’t damaged before you sent it out there?  They definitely owe you the cost of the repairs, and its just easier to prove if you have evidence. 

Also, maybe contact the BBB for where they work out of and file a complaint or see if anybody else has? 

Post # 6
1061 posts
Bumble bee
  • Wedding: September 2008

Can you share who you used? I was strongly considering an online wedding dress cleaning service also, and reading this is making me think otherwise. =/

Post # 7
1813 posts
Buzzing bee

I hope this doesn’t sound weird, but I am taking a negotiations class right now and have some advice.  Don’t start being accusatory.  Try to be friendly & say something like "I hope we can work this out together"…be prepared to get strict if they don’t budge, but try to push that out of your head until you need to get tough…know what your limits are before calling them, what do you expect them to do?  You probably already realize this, but you should only go to BBB if you think you cannot resolve with them first, or after the resolved solution is FULFILLED.  If they do not  resolve the dispute at all, you may want to warn other people on the wedding sites…

Post # 9
211 posts
Helper bee
  • Wedding: April 2014

I am sorry your gown was damaged.  If you’re willing to sell it I can most likely find a tailor to fix it. You could also rent it to me. I really want the authentic Audrey, I have my <3 set on it!

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