Post # 1
I’m not sure if I’m overreacting, or if I have a reason to be annoyed about what has happened over the past few days…
We are having a live band at our reception, and they are also doing our ceremony music. I’ve been trying to get in contact with the ceremony musicians since SEPTEMBER and hadn’t heard from them yet. I emailed the band leader yesterday and here is what I said:
It’s been 2.5 months since I first contacted you about wanting to speak with the ceremony musicians about what our options were for the ceremony. I still haven’t heard from them. Can you please look into what the problem is?
(insert another question about when they needed our song list by, politely worded).
I got an email response immediately from the leader who apologized profusely and said the musicians would contact me that afternoon. Great!
Well, the musicians emailed me, and I saw the email the band leader had sent to them(it was pasted below the email the musicians had sent me..)..here is what it said:
Here is the email I received today from blondeeebuckeye (February 19th 2011 gig) – she seems a bit pissed off :
(insert my email from above)
Er–I don’t really think I sounded pissed off. Annoyed? Yes, but only because nobody contacted me for 2.5 months. I’m not sure if in my response back to the ceremony musicians if I should address that comment or not. If I *do* address it, what do I SAY?
What do ya’ll think? I’ve been really stressed this week with wedding stuff, so honestly, I could be completely overreacting about this.
Post # 3
Even if you did seem pissed off, you have every right to be. I wouldn’t have tolerated 1 month of no response, let alone 2.5.
Post # 4
It was probably just his way of getting their rears in gear. I would just let it slide – unless you don’t get timely responses back from here on out.
Post # 5
I wouldn’t worry about it!
That is not good service and you are paying them!!!!!
They can interpret your email however, they would like as long as they get back to you. You were polite and that is all that matters.
Post # 6
WHOA. That is so, so unprofessional. I would immediately let them know that you saw what they wrote and basically ask what they can do to retain you as a client. For me, that would be enough to consider switching vendors; even if you don’t necessarily want to switch, if you indicate your displeasure at their attitude/service, they may go to some lengths to keep you happy.
Post # 7
@7SEVENJ9: the only reason i let it go on so long was because i was busy with other wedding things..i should have contacted them about 3 weeks ago, which would have been 2 weeks after the previous email. yes, they already have our deposit but jeez, a simple email saying ‘can we talk about this next month?’ would have been fine with me.
@FMM: that’s exactly my concern. we ARE paying them and this is NOT good service. that’s why i’m conflicted if i should address that comment… 🙂
@Gemstone: i’ve thought about saying something like that, but i’m afraid they will be like ‘well, we have your deposit so do whatever you want..’. but i wouldn’t mind sending them a nicely worded email that i am disappointed in their conduct with this situation, i just don’t know exactly how to say it without pissing them off..(they are a big part of our wedding day..)
Post # 8
I think I would let it go just so they don’t end up being crappier to you. You definitely have a right to be pissed off, though, especially now!
Post # 9
wow thats a bit of a toughie
part of me would just let it go…he never intended for you to see it, and he may have read your email and interpreted it as you being pissed, and he most likely told them that so that they responded quickly to your emails and make sure to keep you happy and not “piss” you off further. And its not as if he said “please answer this b*tchy client” lol it could have been worse. Also bringing it up could put strains on the relationship (whether or not they perform well or reliably on the future)
but there is this other part (that if they caught me on the right day :D) would let them know that you did see the comment and that it was Very unprofessional of them and you hope their future performance at your wedding does not also lack in professionalism. And I would tell them that I did not appreciate the comment on a personal level and they as musicians should be used to and prepared for people under stress (planning wedding stuff) expect responses in a timely manner.
But ultimately the decision is up to you…do you feel you could let it pass or will it upset you to no end until it is addressed?
Post # 10
Don’t address the comment – just thank him for responding and state clearly what you need.
I don’t think it’s a big deal (the way he stated it internally), and they know they dropped the ball in getting back to you and the leader’s communication with the musician is a way for him to say – get your rear in gear. It doesn’t mean that your email was a rant or anything on that level.
Post # 11
I would def address that comment in a tasteful manner. Some people don’t understand when you act childish and rude you get no where, but they still do. i think you should say something along the lines that you where not pissed off at just concerned and stressed out over your wedding and you’d been trying to reach them for quite sometime with no response and you’d like to square away your music selections as soon as they can.
Post # 12
I would let it slide. I do the same thing at work if I wanted something looked at right away even if the person isn’t really mad. Sometimes things don’t get done unless there’s some sort of threat. If he had said something along the line of “blondeeebuckeye is crazy, get back to her so she gets off our case” I would put up more of a fight.
Post # 13
I would be a little annoyed, but I wouldn’t say anything. I agree with a PP that it might just be the band leaders way of saying “deal with this- it’s important” to his bandmate. If I were you, I would just get on with my emails and try not to let it get to me.
Post # 14
I would not address the comment directly. The mistake was the musicians ‘who continued the chain of email instead of starting a new email so you wouldn’t see the band leaders’ comments.
I would however, reply to all, so that the band leader will be aware that you saw the comment and perhaps ask his musicians to be more profesional in the future.
Post # 15
@blondeeebuckeye: I understand that. And I agree with pp that the comment was not directed toward you, but it’s in bad taste that you were able to see such a comment. You could always respond thanking them for the reply and apologizing for seeming “pissed off,” explaining that you just wanted to ensure that you’d still be able to use their services. Kill ’em with kindness and you never know. 🙂
Post # 16
@oracle: agreed completely. I can see doing this in order to make darn sure my musicians got in touch with you. I would leave it alone — particularly since you’ve contracted with them already. Better for their boss/leader to put the smack down than you.