(Closed) Should I be Insulted? :(

posted 8 years ago in Dress
Post # 3
Member
2588 posts
Sugar bee
  • Wedding: February 2014

Wtf? So unprofessional. Call them and mention the e-mail. They better have a damn good explanation for that…I’d say, though, not to bother doing business with them.

Post # 4
Member
1810 posts
Buzzing bee
  • Wedding: April 2011

Yea, I would call and want to know what the e-mail was all about. And since I am in Orange County, I am very interested to know what company this is.

Post # 5
Member
610 posts
Busy bee
  • Wedding: July 2011

I wouldn’t totally write them off yet.  It sounds like you had a pleasant conversation with the owner over the phone. Call the owner again and explained what happened.  This could be a disgruntled, or very studpid, employee who screwed up royally.  As a business owner,  I know that sometimes I can’t answer all emails personally (though I try my best), and if an employee represented my company like that, I would be livid.

Post # 7
Member
2588 posts
Sugar bee
  • Wedding: February 2014

Ha, yes, very good form. I would have called them and bitched, but that’s just me–lol! $3k is a LOT of money, so don’t settle for anything less than the best in customer service. Remember: they need you more than you need them.

Post # 11
Member
1810 posts
Buzzing bee
  • Wedding: April 2011

Let us know what happens. πŸ™‚

Post # 12
Member
3344 posts
Sugar bee
  • Wedding: August 2010

I would find another dress from a different vendor.

Post # 13
Member
14186 posts
Honey Beekeeper
  • Wedding: June 2009

That is totally weird! I’d talk to the owner…maybe it was a disgruntled employee and he/she will give you a discount for your trouble =]

Post # 14
Member
1956 posts
Buzzing bee
  • Wedding: June 2010 - Tannery Pond at the Darrow School

That sounds like spam or something to me.  I would def call tomorrow, explain what happened and see what the deal is.  It seems incomprehensible to me that a place of business would reply with just one strange word like that!

Post # 15
Member
402 posts
Helper bee
  • Wedding: July 2011

sounds like bad customer service but I wouldnt write them off as sometimes owners dont know that their employees are giving off bad customer service. I would contact a manager and let it be known.

Post # 16
Member
105 posts
Blushing bee
  • Wedding: November 2010

I’m hoping that the staff member somehow mixed up a personal email with work email and sent off the reply to the wrong address! I hope they make it up to you.

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