(Closed) Should I be upset with my photographer?

posted 7 years ago in Photos/Videos
Post # 3
Member
899 posts
Busy bee
  • Wedding: July 2012

That sounds extremely unprofessional and I think you have every right to be upset with them. Whether they fulfilled their contract or not, they don’t seem to have a lot of common sense between the two of them, and it’s their job to give you pictures of important memories, so they should have listened to your requests.

Post # 4
Member
380 posts
Helper bee
  • Wedding: January 2017

No, it is not standard for photographers to delete what they didn’t pick untill the client sees proofs or atleast no one I know would do that and yes you should be pissed because a pro should know better then to send you pics with people making faces or with thier eyes closed, granted both of those things are really easy fixes in photoshop, but still…..

Post # 5
Member
1093 posts
Bumble bee
  • Wedding: October 2011

I can understand you being unhappy with the photos and the photographer, I didn’t have a great experience with our photographer either.

I think your first clue was when they said they don’t use “must have” lists. How does someone know who and what you want photos taken of? What you view as important. The pics they did take you have issues with and those issues are valid. I’d be upset as well.

The wedding is over and the emotion of the day can never be captured. How about letting them know your unsatisfaction and ask for a reshoot? Could you put your dress on and your husbands tux/suit and with a beautiful background take posed pics. Even though it’s not the actual wedding day you’d at least get the pictures you want. I only suggest this is because we were unhappy with ours the photographer is doing this for us.

Post # 6
Member
399 posts
Helper bee
  • Wedding: October 2012

It sounds like you hired a photographer with a sub-par second shooter which is becoming more and more typical these days as people are out of jobs or want to add a second shooter to make people think they’re getting double the value. In many many cases it is NOT double the value and in your case, there’s a noticeable difference in quality (although I do see technical issues with the photos you posted in the other thread).

It’s pretty standard to delete “rejects” right away – photos take up a tremendous amount of space so we can’t possibly hold onto all of them. It sounds like they gave you some photos that should have been rejects, but I can say if they gave you photos with blurriness or eyes closed then that really is probably all they have or they would have given you the better shot. I have to say that the closed eye thing happens to all of us at one time or another – I’ve done 10 shots of the same photo just to be sure I get one with all eyes open and ended up without a single one that had everyone’s eyes open. Especially in larger groups it’s hard to see that on the small screen on the back of the camera. The out of focus shot of you and the bridesmaids is a result of incorrect camera settings – the photographer should have had a greater depth of field (which is why the Bridesmaid or Best Man in the front is in focus and the rest of you aren’t). This is a typical rookie mistake.

 

While I think you have some reason to be upset, there’s not much you can do about it unfortunately. They fulfilled their end of the contract. Did you request to see a full wedding from them beforehand? Did you inquire about the experience level/equipment of the second shooter? I would suggest leaving a review noting the positives and negatives of the experience with them and be sure to point out the second shooter issues so other couples are aware. It irks me so much as a solo shooter to see all these “photo teams” popping up with one real photographer and another amateur photographer, selling themselves as a great value when really many would end up better off getting one really excellent photographer over two mediocre photographers.

Post # 7
Member
671 posts
Busy bee
  • Wedding: October 2012

I can see why you’re upset just by the ‘nice shoe picture’. Really!? That’s what she thought was a nice picture?

Post # 9
Member
39 posts
Newbee

my friend does photography, and i help her out sometimes, and ALWAYS we post ALL pictures on an online photo proof (bad or good blurry or cut out) and then the couple picks 500-800 proofs. nthos epictures stay online for 5 months (password protected) in case you want more or delete some… you have every right to be upset, she obviously didnt do very well in her “course”, the pictures also look very orange, bad lighting and bad photoshop editing. some would have been great shots if they knew what they were doing… sorry to hear that 🙁 i would have lost it!! they are so expensive in the first place

Post # 10
Member
1405 posts
Bumble bee

Professionals will always show their best work.  They won’t show pictures that are out of focus, closed eyes, missed exposures,etc,etc.  These are typically deleted right away.

HOWEVER…..for most shots, I make sure I have multiples, I give them the “best” one, but often keep some backups just in case they don’t like a smile or something,etc,etc.  Looks like the photographer didn’t have the proper wide angle lens to get the whole group in on that one picture.

I agree with most everything BEEM said…..SAD but TRUE.  Photojournalism is a very difficult skill to master……..and you fall short, you get pictures with wierd faces,etc.

Post # 12
Member
399 posts
Helper bee
  • Wedding: October 2012

@gardendahlia: I don’t think it can be fixed but I’m not a super whiz in photoshop like some others (i was a photojournalist before I started weddings so I do minimal work on my images and try to just get it right in camera). Some others might have some input, but my thought is that even if some sharpening could be done, it’ll still be the girl in the front much sharper than the three in the back.

I think you should be honest about how you feel – if you wait until the album is done they’re going to be less willing to work with you because you held off and never said anything when you should. If there’s an issue, bring it up and see what they say.

Post # 13
Member
1405 posts
Bumble bee

There are some gimmick plug in’s out there, but if it’s out of focus it’s out of focus, sharpening won’t help.

Post # 15
Member
86 posts
Worker bee
  • Wedding: October 2011

@gardendahlia:

First off, I LOVE your dress- It’s so gorgeous!!!! You and your husband look great and your wedding looks like a blast !! 

I was sooo picky about hiring my photographer because we had some friends that stressed over and over again that your photographs are really all you have at the end of it all. We went through almost 3 possibilities before we ended up with our outstanding photographer(http://meaganophotography.blogspot.com/) who was willing to do whatever it took to make us happy without compromising her creativity. If any bees are reading this that have not yet chosen their photographers, please be weary with the photographer that is not willing to give you what you want. There are waaaay too many out there that want your business and are willing to give you what you want.

This would have been enough for me to look for another photographer “we sent them a must-shoot list (pretty simple things, like “shot of bride going down stairs” and “shot walking down tree-lined path”) and they emailed us back saying they don’t use must-shoot lists.” 

Post # 16
Member
86 posts
Worker bee
  • Wedding: October 2011

PS- The shots of your wedding on the bee are soo fabulous By The Way !! 

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