Post # 1
We did our e-pic session with our photographer on April 7 and were told that he’d send us the final images within four weeks. He also emailed me a couple days after the session to tell me that teaser pics were on their way. So now its May 19, six weeks later, and no word from the photog and no sign of any pictures, teasers, or anything. What should I do?
I emailed him a couple weeks ago to follow up, but he said he’s been very busy and has been out of town several times in the last month (to shoot e-pics for other couples, I later found out.) He told me a couple weeks ago that he’d get the pictures to us that Tuesday, but two weeks have passed, and still nothing. In the meantime, he has posted on his blog finished e-pic slideshows for other couples. I don’t think he’s planning to run away with our money, but I am disappointed by his broken promises. Fiance says just to let it go and wait patiently, lest we make the photographer mad or feel rushed and thus put out a subpar product. I’m starting to think that we’re being too nice and passive. This was one of our top choices for photographers, but now I’m regretting we went with him. If you were me, how would you handle this? Should we ask for any compensation for the delay/broken promises or should we just focus on getting our pics?
Post # 3
I would email him a stronger put polite email. Telling him you are extremely concerned about the delay in your e-pix. Sometimes it’s easier to stay strong on email than on the phone. Maybe then follow up with a phone call though. He needs to feel the pressure and know that the timing it is taking is unacceptable. I know he said 4wks verbally but do you have a contract stating how long the e-pix would take? If he takes this long with e-pix I would be concerned about the wedding pix and maybe have him sign something in writing stating when you will get the wedding pix. Also putting in that contract that he will compensate you "x" amount if you have to wait beyond that date. Money talks!
I understand about wanting to be in good standings with him…especially on your wedding day! I hope it works out and that you get them soon!
I took my e-pix april 5th and we got ours 2wks later. Our photog is super busy and travels out of town all the time too. Not to rub it in but just to give you an idea that he needs to step it up if other people are able to do it!
Post # 4
I agree with Karieck. Call him back and tell him that you are anxiously awaiting your pictures and hope that this delay isn’t an indication of hour he normally works. If it helps, make up a fake deadline (i.e. we want to use those pictures for our STDs/Table numbers/wedding webiste/etc.) and you need them in a week.
Post # 5
I’m having similar issues, and I’m worried. I would say you should serious consider getting another photographer for your wedding, because even if you get yoru e-pics, you’re probably going to end up dealing with the same thing after the wedding and it’s stressful!
Post # 6
Six weeks is way too long. Even during a busy time of year, your photographer should be scheduling his work such that he has time to deliver the pictures he has already taken. Anything else is unprofessional. I agree that you should let him know you are very concerned, that it’s been two weeks past when you were promised delivery, and tell him you’d like to know just when the pictures are coming. FYI, although I’ve heard of delivery by email or internet, it seems odd to me. The photographers I have worked with make an appt to have you out to their studio, and go though the photos with you at that time, then send you home with a cd. That way you have a firm date on which you get the photos, and aren’t just waiting for something electronic.
Post # 7
I think the idea of compensation is totally out of the question. He got swamped, it happens, it’s the start of wedding season.
If he’s doing this on his own, it can be difficult to juggle, especially if he’s traveling. If your photos are digital, he needs to color correct all of them, which can take a lot of time. If it’s film, then maybe his lab got backed up.
But like the other ladies said, send him a polite yet firm email letting him know that you are concerned, that you want to make sure everything is okay with your photos and that you don’t want to rush him, yet you are anxious to see them since you ‘follow his blog’ and see all the lovely work he’s done for the other couples.
he’ll get back to you and might even throw in some perks (if he’s smart)
Post # 8
I get really frustrated when vendors tell people to "wait patiently." I had a baker do this just last week, and it was really condescending. I hope he’s at least treating you nicely, even if he is holding your pictures hostage!!
I also agree with Karieck. Focus on getting your pics and I would probably start looking for another photographer. Can you imagine what he would be like after you paid in full? There’s no incentive for him to give you the pics from the wedding in a timely manner, especially with this precedent.