(Closed) Should I complain?

posted 4 years ago in Photos/Videos
  • poll: Should I complain?
    Yes : (3 votes)
    3 %
    Let it go : (89 votes)
    97 %
  • Post # 3
    12621 posts
    Honey Beekeeper
    • Wedding: November 1999

    If you got all the images you were looking for, I wouldn’t waste my time complaining.  If there were serious gaps in the timeline, sure, but not if they’re all there. 

    If you’re looking at an “industry average,” then you need to be aware that some photographers will take less than that number, while others will take more.

    Post # 4
    866 posts
    Busy bee

    How many pics did you get?

    Post # 6
    5664 posts
    Bee Keeper
    • Wedding: August 2012

    If she had more I’m sure she’d give them to you but that’s probably what was good after she edited out any un useable shots. Unless you are unhappy with the photo quality, or feel like she missed a lot of stuff I’d let it go. You can’t really ask for a refund based on what “industry standard” says. That’s an arbitrary number that fluxuates from event to event and depends largely on the quality of how many good photo’s she could get of your day.

    Post # 7
    12103 posts
    Sugar Beekeeper
    • Wedding: May 2014

    @milag64:  my photographer guarantees a picture a minute so 60/hour…

    Post # 8
    7120 posts
    Busy Beekeeper
    • Wedding: June 2013

    @milag64:  what exactly would you say to her when you complain? If everything was well documented I’m not really sure what the point of complaining would be.

    Post # 10
    11327 posts
    Sugar Beekeeper
    • Wedding: February 2011

    Who told you that 100/hour is industry average? I am a wedding photographer and I have never heard of that. That would mean that she was capturing more than 1 client-worthy photo every single minute throughout the day, including downtimes like traveling between venues or during dinner when no one wants their picture taken because everyone’s mouth is full. 

    Does her contract say anything about how many pics you’ll get? 

    Personally, I tell people 50 pics per hour I’m booked on average. I will usually end up giving a bit more than that, but not a ton more (example, the last wedding I edited I was booked 10 hrs and delivered 550 pics). 

    Usually the photogs who give 1000+ pictures are giving a bunch of ones you’d never use anyways. People are making weird faces or they are unflattering angles or they are just repetitive of other pictures. As long as you’re happy with the photos you received and you’re not missing any big chunks of time, sounds to me like what you got was totally fair.

    Post # 11
    959 posts
    Busy bee
    • Wedding: January 2014

    @milag64:  During their working time, but quickly. It’s not reasonable for them to work 6-8 hours with no break, but if they spent more than 30 minutes eating, they should stay longer to make up the time.

    Post # 12
    11327 posts
    Sugar Beekeeper
    • Wedding: February 2011

    @milag64:  To answer your question you posed while I was writing my last one- Yes you should definitely feed your vendors!!  Usually if I’m booked for a short period of time (say, 6 hrs or less) I won’t eat, or I’ll just have a quick snack. But longer than that I absolutely eat dinner (would you work 8+ hrs without eating?). I make sure I know if anything important is happening during dinner so I can cover it (usually just toasts) and otherwise I step out to give myself a little break and eat something. Pictures during dinner usually suck anyways because people grimace when you point a camera in their face while they are chowing down. I’ve worked with several other photographers and this is the way they all work as well. 

    Post # 14
    2977 posts
    Sugar bee
    • Wedding: May 2014

    A lot of photos won’t get to your final images.  They will edit out ones that are obivously bad (blurry, people have their eyes closed, ect) 

    560 images should be more than enough.

    Post # 15
    509 posts
    Busy bee
    • Wedding: August 2014

    I can’t imagine asking for a discount on those circumstances, unless your contract specified the number of pictures you would get and she didn’t meet it. 560 pictures actually seems like a LOT to me! Our photographer promises 300-500 pictures for 12 hours of coverage. What would you do with more than 560 pictures anyway? It’s not like you’re going to make a wedding album that’s that big.

    Post # 16
    7312 posts
    Busy Beekeeper
    • Wedding: October 2011 - Bed & Breakfast

    100 photos per hour is way more than average. It’s more like 45-55 an hour. It also depends on the wedding. More details, lots of redhot dancefloor action, and other elements may lead to more photos, whereas the opposite may lead to less. And yes, it is perfectly reasonable for a vendor like the photographer or DJ to eat during the wedding. They are human and need food and liquid like the rest of us. As long as the quality of the photos provided is acceptable, you really have nothing to complain about.

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