Post # 1
I urgently need your advice about a situation involving my wedding dress. I picked it up from the shop today with the alterations all finished. The shop is a 4 1/2 hour train ride away, and it was a major operation. as I unwrapped and straightened my dress out to let it air, I discovered what can only be described as a miniscule blood? stain with a little watermark circle around it on the train. It looks like the seamstress may have pricked herself with a needle, made a tiny stain and tried to treat it with something. My has lots of pickups and a very big train – it’s quite unlikely that anyone will really notice the tiny (literally pinprick) sized stain, especially once it’s all bustled, and I fear that it would make things only worse to attempt any other type of stain treatments.
So far over the course of the alterations process, I have had several firm conversations with my dress shop and have been less than impressed by them really (even though they came highly recommended with a good rep). The have even told me they have a ‘dossier’ on me at some point – I think they see me as a bit of a troublemaker. I really don’t feel like another atercation. Now here’s the question – should I phone them up tomorrow and complain about this stain ( bearing in mind that I am pretty sure there really is nothing they can do about the actual stain – I am getting married in a week and am NOT taking it back down there!)? Or do I just put up and shut up? I guess I feel that this dress was very expensive and it should have been absolutely perfect, even though this is obviously a very minor imperfection nobody will likely notice and probably resulted from the alterations process? Does anyone have any advice on watermarks on taffeta (not sure it it’s manmade or silk)? Any other creative solutions on how to deal with this stain (or how to forget it’s there)? Arggh!
Post # 3
Well, I say, who cares if they have a dossier on you or not…it’s not like you’ll be a repeat customer, for many reasons!
Even though there may not be anything to be *done* about it at this point, I absolutely would call them and say something. I think it’s unprofessional that they would not at least mention it to you when you picked up the gown. Apologizing for the stain and explaining what they might’ve done to treat the stain would’ve gone a long way in customer relations, I think!
Things happen but I’m sorry that your wedding dress has a stain, no matter how small it might be. It sounds like no one else will notice…but I’d still say something to the dress shop.
Post # 4
They probably didnt say anything to hope that you wouldn’t notice (DUMB move).
Being me, I’d expect some $$$ back for damages to the gown. I wouldnt spend tons of $$ on something that they (not really, but somewhat) ruined.
Post # 5
I’d let it go – like you said, it’s too small for anyone to notice, and there’s nothing they can do at this point. So why waste the time to even call them? As soon as you put your dress on and walk three feet, realistically the hem is going to get a little dusty/dirt/spotted anyway, it’s just inevitable, so this tiny spot will not make one bit of difference.
Let it go, embrace the joy that is your dress, and focus your energy on more important things!
Post # 6
I would let it go too. But thanks for the post, I will make sure to inspect my dress before leaving the alteration shop with my dress.
Post # 7
is the dress white? i hear other brides using chalk to cover up stains.. but if this is tiny i doubt anyone will notice. i dont know if its worth callling them over this, unless you think they will offer you something
Post # 8
I say call them and make a point about it… Not that you will take it back there for fear of further damage, but there is no reason you should get anything less than perfect when you spend so much money for it. Maybe take it to a cleaners… Peroxide does get blood out, if you want to attempt it on your wedding dress. best of luck! and no matter what you decide, on the day of your wedding no one will notice so own your decision and then put it behind you!
Post # 9
Thank you for the support bees – I had a good night’s sleep and feel a little better about the whole thing already. I might ring them just to say that I feel they should at least have told me. I might be able to put a little stitch in (the train has many pickups) and make it into a fake pickup, hiding the mark. It really is miniscule, and as some of you said, the dress will probably get dirty as soon as I put it on. I think I am just annoyed that they thought they could get away with it. They also broke the comb on my veil (which I had bought of e-bay and they promised to keep for me), but then replaced it with a new one. For them it might be just another dress, but i am sure you bees understand how I feel as this is my one and only true wedding dress. I am so excited about it just hanging in our spare room ‘breathing’! Can’t believe it’s only a week now…
Post # 10
Do you have all of your stuff from them? I’m trying to decide if you ever need to go back.
Sorry, this is how my mind works. If you’ve totally completed your transactions with them, I would go ahead and call. They might offer you some money back, they might not. But as long as they don’t have anything else of yours to mysteriously damage, then there’s no harm in at least letting them know.
As for the actual stain, I’d just leave it. As everyone has said, it’s not likely to be seen. And if you get it cleaned after the wedding, you can deal with it then.
Post # 11
Personally I’d leave it. Like its been said – your dress can be 100% perfect in the shop but as soon as you take it out in the real word not to mention put it on your body it will immediately be less perfect. Dust, sweat, dead skin cells, pollen, rain, make up, skin oils etc will get on your dress so in the big picture its no big deal.
Post # 12
I would say something. Even if they can’t do anything about it and won’t refund you money, they should be called out on their dishonesty, or, if the seamstress didn’t disclose what happened, her dishonesty should be revealed.
I think that if she pricked herself and inadvertently bled onto your dress, that would be one thing. But the fact that there is a halo around the stain that leads you to believe that she tried to cover it up is another story. It should at least been disclosed, because however small that is, it is your dress and they did damage it.
I took my puppy to the groomer once and they cut her. There was this blood spot on her belly and some kind of gel or substance around it to stop the bleeding. I was so upset when I went home and discovered it. If they accidentally cut her, I understand. But to cut her, cover it up and not tell me I thought was dishonest. Same thing here.
I would ask for a credit. Even if it’s $20 it might make you feel better because in principle they really should do something to rectify the situation. Also, if you plan on reselling it, you’ll have to disclose the blood spot, and that might affect the selling price of your dress.
Post # 13
Go ahead and say something, but don’t expect much–I think that they might respond something to the effect of, “Well you took it home and you can’t prove that you didn’t do something and cause the stain.” However, they could also surprise you–agree to try and get the stain out, credit you, etc. so call them.
If they don’t take responsibility, write them up on Yelp or something and get thee and dress to a reputable cleaner to help you with the stain.
Post # 14
even though you’re probably upset, it’s probably not even worth it to say anything. You won’t be able to take it back to the store to have them examine it. They probably won’t do anything for you without seeing the dress. The only thing they may be able to help you with is suggest a way to clean it.
Post # 15
- Wedding: September 2010 - MacLean Park
I don’t know, I think I’d just let it go at this point. If you are truly concerned about the spot, you could always just add a drop of white-out or white paint over it. It will still be stained, but at least it will be even less noticeable. That’s just my suggestion, I’m always all for cheap solutions 😉