(Closed) Should I complain?

posted 8 years ago in Dress
Post # 3
Member
507 posts
Busy bee
  • Wedding: June 2011

Well, I say, who cares if they have a dossier on you or not…it’s not like you’ll be a repeat customer, for many reasons!

Even though there may not be anything to be *done* about it at this point, I absolutely would call them and say something. I think it’s unprofessional that they would not at least mention it to you when you picked up the gown. Apologizing for the stain and explaining what they might’ve done to treat the stain would’ve gone a long way in customer relations, I think!

Things happen but I’m sorry that your wedding dress has a stain, no matter how small it might be. It sounds like no one else will notice…but I’d still say something to the dress shop.

Post # 4
Member
1328 posts
Bumble bee
  • Wedding: July 2011

They probably didnt say anything to hope that you wouldn’t notice (DUMB move). 

 

Being me, I’d expect some $$$ back for damages to the gown.  I wouldnt spend tons of $$ on something that they (not really, but somewhat) ruined.

Post # 5
Member
7975 posts
Bumble Beekeeper

I’d let it go – like you said, it’s too small for anyone to notice, and there’s nothing they can do at this point. So why waste the time to even call them? As soon as you put your dress on and walk three feet, realistically the hem is going to get a little dusty/dirt/spotted anyway, it’s just inevitable, so this tiny spot will not make one bit of difference.

Let it go, embrace the joy that is your dress, and focus your energy on more important things!

Post # 6
Member
1254 posts
Bumble bee

I would let it go too. But thanks for the post, I will make sure to inspect my dress before leaving the alteration shop with my dress.

Post # 7
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

is the dress white? i hear other brides using chalk to cover up stains.. but if this is tiny i doubt anyone will notice. i dont know if its worth callling them over this, unless you think they will offer you something 

Post # 8
Member
484 posts
Helper bee
  • Wedding: September 2011

I say call them and make a point about it… Not that you will take it back there for fear of further damage, but there is no reason you should get anything less than perfect when you spend so much money for it.  Maybe take it to a cleaners… Peroxide does get blood out, if you want to attempt it on your wedding dress.  best of luck! and no matter what you decide, on the day of your wedding no one will notice so own your decision and then put it behind you!

Post # 10
Member
499 posts
Helper bee
  • Wedding: April 2011

Do you have all of your stuff from them? I’m trying to decide if you ever need to go back.

Sorry, this is how my mind works. If you’ve totally completed your transactions with them, I would go ahead and call. They might offer you some money back, they might not. But as long as they don’t have anything else of yours to mysteriously damage, then there’s no harm in at least letting them know.

As for the actual stain, I’d just leave it. As everyone has said, it’s not likely to be seen. And if you get it cleaned after the wedding, you can deal with it then.

Post # 11
Member
1995 posts
Buzzing bee
  • Wedding: June 2010

Personally I’d leave it.  Like its been said – your dress can be 100% perfect in the shop but as soon as you take it out in the real word not to mention put it on your body it will immediately be less perfect.  Dust, sweat, dead skin cells, pollen, rain, make up, skin oils etc will get on your dress so in the big picture its no big deal. 

Post # 12
Member
446 posts
Helper bee
  • Wedding: July 2011

I would say something.  Even if they can’t do anything about it and won’t refund you money, they should be called out on their dishonesty, or, if the seamstress didn’t disclose what happened, her dishonesty should be revealed.

I think that if she pricked herself and inadvertently bled onto your dress, that would be one thing.  But the fact that there is a halo around the stain that leads you to believe that she tried to cover it up is another story.  It should at least been disclosed, because however small that is, it is your dress and they did damage it.

I took my puppy to the groomer once and they cut her.  There was this blood spot on her belly and some kind of gel or substance around it to stop the bleeding.  I was so upset when I went home and discovered it.  If they accidentally cut her, I understand.  But to cut her, cover it up and not tell me I thought was dishonest.  Same thing here.

I would ask for a credit.  Even if it’s $20 it might make you feel better because in principle they really should do something to rectify the situation.  Also, if you plan on reselling it, you’ll have to disclose the blood spot, and that might affect the selling price of your dress.

Post # 13
Member
1871 posts
Buzzing bee
  • Wedding: February 2011

Go ahead and say something, but don’t expect much–I think that they might respond something to the effect of, “Well you took it home and you can’t prove that you didn’t do something and cause the stain.” However, they could also surprise you–agree to try and get the stain out, credit you, etc. so call them.

If they don’t take responsibility, write them up on Yelp or something and get thee and dress to a reputable cleaner to help you with the stain.

Post # 14
Member
277 posts
Helper bee
  • Wedding: September 2010

even though you’re probably upset, it’s probably not even worth it to say anything.  You won’t be able to take it back to the store to have them examine it.  They probably won’t do anything for you without seeing the dress.  The only thing they may be able to help you with is suggest a way to clean it.

Post # 15
Member
567 posts
Busy bee
  • Wedding: September 2010 - MacLean Park

I don’t know, I think I’d just let it go at this point. If you are truly concerned about the spot, you could always just add a drop of white-out or white paint over it. It will still be stained, but at least it will be even less noticeable. That’s just my suggestion, I’m always all for cheap solutions 😉

The topic ‘Should I complain?’ is closed to new replies.

Find Amazing Vendors