Post # 1
Wasn’t quite sure where to post this, but I just need a little feedback. I emailed our DJ/event coordinator (he’s filling both roles) 2 weeks ago with some changes to the schedule he’d made for the day’s events and some questions about when his payment is due, etc. After 10 days with no response, I emailed again. When we hit the 2 week mark with no response, I called. This was a few moments ago. He answered, and when I told him who I was and why I was calling, he immediately started apologizing and saying that they’ve been out of the office and they’re behind and he’s working through all his emails, and he’s really really sorry. Well, then I felt bad for bothering HIM! Like I was being a pest or something. I told him that it wasn’t a big deal, to take his time, I just wanted to make sure everything was okay, and by the end of the conversation, I just felt bad for pestering him. Help!
Post # 3
I know what you mean. I’ve felt this way too when contacting unresponsive vendors. Honestly, you shouldn’t feel bad about it – it’s their responsibility to get back to you sooner.
Post # 4
Aw, don’t feel bad! Brides have every right to want to get things in order ahead of time and if this guy is any kind of professional, I’m sure he understood your concern. So if he sounded genuinely apologetic, shrug it off, give him another 2 weeks to sort himself out, then ping him again. 😉
Post # 5
You’re too nice. Like GirlWithaRing said, it’s his job to be in contact with you. Honestly, there is no excuse. I have gotten nearly immediate responses from some of the busiest vendors in NYC–and many of them only had one person fielding email, phone calls, etc. Everybody falls behind occasionally, but it’s your right to know what’s up with a service you’ve paid for. It’s not like you’ve been harassing him needlessly.
Post # 6
You were just taking care of business. You were not being a pest. Don’t feel bad.