Post # 1
So I spoke with my wedding coordinator this morning and she was like I was going to call you soon because I have heard a few bad rumors going around about the catering company you hired. She said that the catering company we hired has been known to take money from people’s deposits and pay out for other stuff before it is actually their profit. She also said that a catering company that she knows very well in town was hired to help my catering company with a wedding and that my catering company never paid them 9,000!
Also, when I called our venue this morning to ask about event insurance that my catering company is required to get, she said that the company has been known not to get theirs in ontime which made me worried.
I checked the contract that I signed already and it says that the 50% deposit we put down will be held until 10 days before the event at which it will then become non refundable. Our wedding is 2 months out so we still have a chance to cancel and get our deposit back if we wish.
My wedding coordinator also does catering but she said she would gladly give us names of other companies to contact as well that have a better reputation.She said she wouldn’t fire him just yet but definitely request that he send me the insurance this week and also request that I can pay him the day of to make sure things go smoothly.
What would you bees do?
Post # 3
What were the good things about this catering company? Was the food fabulous? Was the presentation fabulous? If the food genuinely was out of this world, I would consider keeping them, with the conditions your coordinator suggested.
However, if it was just okay or a little above okay and the value isn’t like AMAZING, then I would consider at least trying out other vendors, especially since you can still get your deposit back. A lot of caterers can do several events a night, so it isn’t necessarily too late to find someone else. The catering is such a big part of the event that I would want to be able to trust them (and really, all my other vendors) 100% the day of.
Post # 4
This would sketch me out, however, how is this impacting their wedding jobs? Are they leaving the bride/groom high and dry? If so, I’d run, but if they are honoring their commitments to brides and grooms and all other catering jobs, then I wouldn’t worry so much about them not showing the day-of…
Post # 5
- Wedding: July 2012 - Baltimore Museum of Industry
What sort of reviews have you seen online about your catering company? What did you referrals say about them?
It is possible that your DOC is trying to steal the business/get a kick back from the other caterer?
Post # 6
The food he presented at the tasting was great. And all communication I’ve had with him, he has responded in a days time. So I’m nervous about that. I’ve been googling all day and haven’t found any negative reviews or anything about them.
My coordinator said she would give me multiple caterers to choose from… she said she just doesn’t want to see something terrible happen.
I haven’t heard anything about them leaving their customers high and dry, it was more the catering company they worked with and not getting their insurance in on time. But I don’t know if that was one instance or multiple. When the lady at the venue calls me back, I’m going to ask.
Post # 7
Ok bees, I canceled him. I spoke with our venue – which is completely unrelated and she said she highly recommended we could find someone else. The caterer has had a lot of problems with the venue and has not shown up for some events!
Our contract states the following:
Upon acceptance of this contract, we require a deposit of 50% to secure the date specified in this contract. The deposit is held until 10 days prior to your event in which it then becomes non refundable…. Should the client cancel this event for any reason whatsoever, Client shall be liable for all out-of-pocket expenses sustained by the caterer.
So does he have any grounds to keep our deposit??
Post # 8
I would say that a) that was a good move, the last thing you need is to worry about if your caterer is going to show up to a wedding you’ve paid him loads to cater! b) food isn’t ordered until RIGHT before an event is done so it doesn’t go bad, so at this point I can’t think of a single thing your caterer might hvae incured that he should not be fully refunding your deposit. And if they try to say there are I’d ask for a full accounting of what that is