(Closed) Should I tell about my one wedding disappointment?

posted 7 years ago in Food
  • poll: Would you tell the Venue?
    Contact the venue and let them no that the bakery they use caused a major disappointment : (20 votes)
    19 %
    Contact the cake baker directly even though the venue paid their fee : (7 votes)
    7 %
    Move on. You're Crazy! : (80 votes)
    75 %
  • Post # 3
    Member
    4520 posts
    Honey bee
    • Wedding: September 2010

    Hm, normally I’d be in favor of letting them know if anything wasn’t great so that they can improve their service, but in this case I’d keep it to myself. Here are my reasons:

    1. The photo of the cake they made looks like what you asked for. It’s almost exactly the top cake, minus the white flags and the flowers. Not sure what the specific instructions were that you gave them, but to me it looks like you got pretty much what you asked for.

    2. By not paying for the cake and by not dealing directly with the baker (I hope I’m understanding this right!) you gave up some of your control over the cake. If the exact details of the cake were very important, then it would have been better to deal directly with a baker and pay him or her yourself.

    My 2 cents. 

    Post # 4
    Member
    1115 posts
    Bumble bee
    • Wedding: April 2010

    The cake you ended up with looks pretty good to me. But if you’re disappointed with it to the point where you feel the need to let someone know, I think I’d probably tell the venue and let them communicate it to the baker.

    Post # 6
    Member
    362 posts
    Helper bee
    • Wedding: October 2010

    I agree with Theresa90405, the cake looks pretty close to your inspiration cake. I’d be happy with that cake, especially if it was free!

    Post # 7
    Member
    4824 posts
    Honey bee

    did you see the color of the icing she was going to use? “Champagne”, “off white” etc we have all learned can be very different colors depending on a person’s vision. Think of the difference in color among bride dresses with the same or similar names.  It may be too white for your taste, but less white than her true white frosting?

    Post # 8
    Member
    2214 posts
    Buzzing bee

    I don’t think the cake you got looks like your inspiration cake, so I would definitely say something. I know they wouldn’t be identical, but the colors are off and the pattern isn’t the same.

    Post # 9
    Member
    1843 posts
    Buzzing bee
    • Wedding: September 2011

    I think the color is completely off as well, especially when their email to you said, “round cake in deep tan” – I don’t see anything deep tan on the cake that you received. 

    However, considering the cake was free and your wedding is over, you need to determine what you’re trying to gain from this.  Is it going to give you peace of mind to complain?  Are you looking for some financial reimbursement?  If it makes you feel better, then I would probably say something directly to the baker since they are the ones who said they would provide a deep tan cake, yet didn’t.

    Post # 10
    Member
    7695 posts
    Bumble Beekeeper
    • Wedding: August 2010

    Ok that is a beautiful cake! I honestly dont know why you are hung up about it. Its not like your cake looks like crap – it just looks different from your inspiration picture. If you want to see a bad wedding cake, I can show you mine along with my inspiration pictures. Your cake looks professionally made (and was free remember)….my cake was CROOKED, the frosting was SMEARED and it looked like a 5 year old made it. It has only been 10 days since your wedding so you are still thinking of all those things that didnt go exactly as you had hoped, but I promise you that over time you just will not care about this anymore! It’s been 4 months since my wedding and the thing I remember most about the cake is that it tasted good and I cant wait to have another piece on my one year anniversary!

    Post # 11
    Member
    4137 posts
    Honey bee
    • Wedding: May 2011

    tell them, and copy the email the baker sent you. they definitely didn’t deliver what they said they would.

    ask for a partial refund. the worst thing they can do is tell you no!

    Post # 13
    Member
    4520 posts
    Honey bee
    • Wedding: September 2010

    @mwitter80: In that case I’d definitely complain. She told you she would deliver one thing and she presented you with another. That def warrants registering a complaint. I’d actually let the baker and the venue know of your dissatisfaction–the venue should know about the baker they’re using, and the baker should know that you’re complaining about her product. 

    Post # 14
    Member
    2410 posts
    Buzzing bee
    • Wedding: July 2011

    @kitzy:

    but the cake was free so there is nothing to refund.

    Post # 15
    Member
    6661 posts
    Bee Keeper
    • Wedding: May 2010

    I might let your venue know, since they do business with the baker. I’d write a nice email explaining what happened, but stressing that you are fine with it ultimately but wanted to let them know since they do business with this baker.

    Post # 16
    Member
    1843 posts
    Buzzing bee
    • Wedding: September 2011

    @plantains:  The cake wasn’t really “free” – those costs are all mixed in the venue price she paid.  The venue supplied the baker with some sort of payment and if they didn’t deliver the product, then OP should be entitled to some sort of refund or at the very least, be able to express her unhappiness with the product.  Nothing is “free.”

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