Post # 1
So, I found a florist that has amazing reviews, amazing and unique arrangements, and great prices to boot. I first emailed to express my interest (no response). Then, I called and left a voicemail. She finally emailed back and we scheduled a time to talk on the phone. I called, it went to voicemail again, and we rescheduled. A few days later, the same thing happened again; we rescheduled for a second time and finally spoke on the phone (for about an hour!)
Then, she asked me to send more information and she would give me a quote. I sent the email, a week went by so I emailed back to check, and she told me she would have the quote by Tuesday (yesterday). I still haven’t gotten it. Is this typical of busy vendors or are these raising red flags? She has 100% positive reviews so I’m not sure what the issue is, but I’m worried how dependable she would be on the day of the wedding!
Any input would be appreciated—thanks!
Post # 2
I don’t know about trust, but she would drive me crazy and make me too anxious to be worth it.
Post # 3
I’m having the same issues, particularly with florists. I’d love to be able to write off a vendor that doesn’t respond, but I just do not have the time, interest or patience to seek out every single florist just to find someone who will respond. I can’t tell how whether these people will end up being dependable, but I would assume if they are getting good reviews, you are ok. But, it is pretty common from my experience. There has yet to be a florist that I do not need to chase down to get my quote, its frustrating!
Post # 4
I’m not trying to scare you or anything, I’m currently a waiting bee I guess, so I haven’t spoken to wedding vendors at all. However, we are currently in te process of selling/buying a home and so am going through tons of reviews from movers to appliances.
In some of the mover reviews (I think it was), they (clients) actually have said that a particular company would try to resolve an issue by offered a monetary compensation, however, if that haf been accepted, they client would have to sign a document stating they would not leave a negative review anywhere.
So that could explain all of negative reviews for anywhere. Not to mention on the flip side, some people are paid to leave positive reviews.
i think in your case, trusting this vendor depends on if you want to deal with lack of responses throughout this vendor-client relationship, however long it will be and the stress that comes along with that as well as your floral budget and time left to your wedding. Good luck and I hope it all turns out well at your wedding!!
Post # 5
This would drive me crazy. haha! There are vendors out there that are slow to respond and you have to check in and politely “remind” them that they promised you a quote by a certain date. For me, it’s a deal breaker. If I’m paying them thousands of dollars I expect them to answer their email in a timely mannor. I don’t think I should have to chase them down to give them my money. Especially in this case where delayed communication seems to be a pattern.
I’m sure there are other florists out there with great reviews that can handle communication better.
Post # 6
Delphine12: Trust your instincts. If they’re hard to get a hold of, they sound hard to work with.
I had the same issue with something completely different (a home maintenance job). Contractor sounded great on paper, but was a no show when I stayed home so they could come and do a quote. So I used someone else.
Post # 7
My florist / decorator is also vey hard to talk to but seeing their work eases my mind.
I know that if they are taking care of other brides they will take care of me.
they are very busy people and alot of the time its small business so may not be able to have extra staff to deal with the bookings.
good luck im sure it will be great
Post # 8
Delphine12: She sounds slack but that doesn’t necessarily relate to how good her work is. I guess it’s more a matter of whether you can be bothered dealing with a vendor who you have to constantly chase.
For me, a slow/no reply is a big no-no and gives me the impression they aren’t very professional (if you’re busy, send me an email letting me know it’s a crazy time but you will get back to me asap) otherwise, i’ll take my business to one of the MANY other vendors who will happily take my money!
Where did you read the reviews? Is there any way you can speak to someone who has used her? I’m always somewhat sceptical of online reviews, especially when i’ll be handing over a lot of hard earned cash!
Post # 9
Keep in mind that many florists have their normal day to day arrangements along with any sudden funeral work that comes up. I say this after seeing first hand how hectic it can be in my family’s flower shop, however – your florist should be finding time even after hours to call you if they are busy during the day. It seems to me like she could have tried a little harder to do so in the first place, but the fact that she spent over an hour on the phone with you shows that she really set time aside to work with you and only you, something you might not have gotten if she squeezed you in while she was busy.
I’d trust your gut after the phone call..if you felt comfortable working with her and the ideas she provided, then stick with her. If you’re still hesitant, the least you can do is just voice that concern and she could very well put more effort in. If she doesn’t improve or if she is rude about your concerns, then I’d find a new florist that has time to dedicate to your special day. Good luck and keep us updated!
Post # 10
Thanks for all the advice and input, everyone! It’s given me a lot to think about.
Miss_E_xx: I read the reviews on WeddingWire and TheKnot and they seem legitimate. It is a family run and fairly new business, so I wonder if they are having trouble keeping up with an increased workload as the word has gotten out. I think I’m going to shop around a little bit more for now.