(Closed) Should tightening a loose diamond really take 10 days??

posted 7 years ago in Rings
Post # 2
Member
162 posts
Blushing bee
  • Wedding: May 2017

If you’re comfortable with having this done at a different store, call around and ask every store in your area if they will do same day prong tightening. When I was browsing for engagement rings 3 out of the idk how many stores I went to said that they did same day cleaning, prong tightening, resetting, etc. 

Post # 3
Member
975 posts
Busy bee
  • Wedding: March 2014

Jewelry stores get rather busy this time of year with purchases, sizes, etc. It might just be a simple matter of them having a lot of repairs or resizing work and yours would just be at the back of the line. Perhaps, if it won’t void any warranties, you can take it to a different jeweler to have it inspected? 

Post # 4
Member
1817 posts
Buzzing bee
  • Wedding: October 2015

Mine took 14, they had to take the stone out, fix the prongs, and reset the stone in with the tightened prongs. It sucks, sorry!

Post # 5
Member
10041 posts
Sugar Beekeeper
  • Wedding: December 2013

Well it could be that they are really busy due to the holidays. 

Post # 6
Member
10041 posts
Sugar Beekeeper
  • Wedding: December 2013

Another option would be to call an ask if you could set up an appointment sometime within the next 10 days to bring your ring in to have the prongs tightened, that way you won’t have to leave your ring there. In the mean time take your ring off and do not wear it! If your diamond is loose and moving side to side even the slightest bit, it will act as a saw and literally cut through your prongs and out comes your stone!

Post # 7
Member
1088 posts
Bumble bee
  • Wedding: August 2015

They might not do it in shop – they might send it off to do it. Or they’re busy because of the holidays. 10 days isn’t that long in the grand scheme of things – it’s much preferable to completely losing the diamond, isn’t it?

Post # 8
Member
8602 posts
Bumble Beekeeper
  • Wedding: September 2015

View original reply
Willow90:  as someone who works in jewelry… It’s not the work that takes long, it’s the work load. It’s the holidays, they are slammed, and theyre not getting to your (inexpensive compared to other sales) repair job for 10 days. Im sure if you call them up and offer to pay for a rush job they’ll speed it up or I’d just wait till after the holidays. 

Post # 9
Member
8602 posts
Bumble Beekeeper
  • Wedding: September 2015

But it also might be better to take it somewhere else. If your diamond is loose, and after not much time at all then they didn’t do an acceptable job to begin with. 

Post # 10
Member
2247 posts
Buzzing bee
  • Wedding: June 2014

I had a loose stone once, repairs are included with my warrenty and would have been voided if I had repairs elsewhere and mine took 10 days. They had to send it off, fix it, and send it back so it made sense to take that long. 

Post # 11
Member
2569 posts
Sugar bee

I was so worried about my diamond being swapped out when they cleaned it in the back for like 1 minute. I actually looked up the process on how they place a diamond in it’s setting and it would take longer to find an exact diamond to fit in my setting so my point is yes its normal. It has to be sent out if its not being done in the store and they have to see why its loose maybe the prong needs fix or whatever the case maybe. Then it has to be sent back to the store and as mention its the work load with the holidays and the delivery so it has to go through many steps before it makes it back onto your finger. When i switched my diamond out on my e-ring it was sent to their main store where they make all the jewelry. Also if i wanted my ring to be resized i would have to send it out. I need to get a better ring for a stand in so when i do send it out i have something to wear.

Post # 12
Member
2499 posts
Buzzing bee

View original reply
Willow90:  10 biz days is pretty standard. It’s the week before xmas and all the jewelry shops are slammed with piles upon piles of repairs and custom orders that they have to crank out in time for holiday pickup. I would say wait till after the rush, you’re less likely to get lost in the shuffle that way as well.

Post # 13
Member
19 posts
Newbee
  • Wedding: February 2015

mine took 40 minutes but it wasn’t during the holiday period 

Post # 14
Member
881 posts
Busy bee

View original reply
Willow90:  if it’s Gia inspect it before you leave the store and when you get back. I just heard this horror story of a lady who left her ring to be cleaned for an hour and picked it up. She went to her real jeweler months later and he told her that they replaced her diamond with a fake. I don’t want you to be scared but I don’t want that happening to you!

Post # 15
Member
465 posts
Helper bee
  • Wedding: January 2014 - Monte Carlo inn

View original reply
Willow90:  last time my jeweller tightened my stone in front of me…he also threw in what he called a “spa treatment”. I think you should go to another jeweller , perhaps a more private jeweller rather than a big store. Big stores tend to take foreverrrrrrr. Im actually about to go back to my jewller today and have my ring checked and cleaned for christmas since I’m going away. 

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