(Closed) Should've listened to the MoissaniteCo warnings..they won't return my ring to me

posted 2 years ago in Rings
Post # 17
1031 posts
Bumble bee
  • Wedding: June 2019

I will offer another recommendation since you’re in the UK 🙂 My moissanite e-ring is from Aardvark Jewellery on Etsy. They’re in a little jeweler in the Birmingham Jewellery Quarter (so if you’re near enough you could even go visit them in person!) and their work is stunning! They specialize in antique/antique-inspired designs, but offer custom pieces as well. 

I was beyond thrilled with both their customer service and the craftsmanship of my ring 🙂

Post # 18
1268 posts
Bumble bee
  • Wedding: October 2018

View original reply
smalltownbigworld :  I wasn’t referring to you.  In fact, I hadn’t even read your comment while I was typing mine. 

Post # 19
1536 posts
Bumble bee

View original reply
princessmiaofgenovia :  I feel terrible for you. I love a bezel too and yours was beautiful.

I have to wonder, just speculating here to try to help us understand, if the time elapsed since you first contacted them about the defects being three months ago played into their decision at all. 

Again, bee, I am really sorry they have reneged on you and pulled the plug. 🤬

Post # 21
1536 posts
Bumble bee

View original reply
princessmiaofgenovia :  Oh, well, just trying to understand why they would do this. I wondered if they thought you’d done the damage over the last few months. 

In any event, I am really sorry this happened. It was a beautiful ring and you should be advised as to why they suddenly can’t fix it!

Post # 22
2969 posts
Sugar bee
  • Wedding: March 2006

They suck. Be happy you can start over. At least they gave you a refund even though it was a custom item. Silver lining! And I REALLY think you would’ve gotten it back and still been disappointed. I’ve seen it happen way too many times. Not worth the hassle, especially since you’re outside the US. 

Post # 23
88 posts
Worker bee
  • Wedding: January 2016

I’m sorry you’re having such an unfortunate experience with them, it sounds very stressful! I’m a jeweller, and to me it sounds like they spoke to their jewellers and were advised that the corrections would jeopradize the structural integrity of your ring so they decided to give you a refund instead. From what I saw from your last post, that was honestly what I thought might happen! I’m glad they’re giving you a refund despite it being custom. I really hope they provide you with an explanation though.. they should know that this ring was very meaningful to you! You deserve to know the whole story.

I had a really wonderful experience with this company from start to finish so I hope some people still give them a chance, but it definitely sounds like some of their employees need to improve their customer service!! 

Post # 24
5223 posts
Bee Keeper

I don’t see what’s so appalling. They did the right thing. They’re not a detail oriented business, they don’t cater to detail oriented customers. They appeal to a much more relaxed consumer who is primarily interested in budget. You’re probably just saving yourself pain and anguish because I’d be willing to bet the ring would come back wonky again. 

Post # 25
105 posts
Blushing bee
  • Wedding: August 2018

That sucks! I know Id be sad to find out my ring wasnt getting returned even with its flaws- its a sentimental item! At least you got a refund which you can turn around into a new, flawlwss ring. If you can get a moissy from ebay/etsy/company most nice jewlers these days are able to fully customize and create a ring for you from CAD! I was shocked to see what my local jewler could and did do for us!

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