Post # 16
smalltownbigworld : I do agree, I would much prefer the refund than an unwearable ring. But they haven’t eluded to any reason for giving me the refund. As I said, this came out of the blue after they sent an email telling me they would sort out the issues I pointed out. If they had said to me that the 3rd issue is something they can’t address and asked me IF I wanted a refund, I would know what was going on. I have asked them for clarification so hopefully they will elaborate. I just really don’t think it’s right to refund a customer without any explanation. I’m actually laughing because this is so backward, I was asking them to keep my money, it’s usually the other way round 😂
Post # 17
I will offer another recommendation since you’re in the UK 🙂 My moissanite e-ring is from Aardvark Jewellery on Etsy. They’re in a little jeweler in the Birmingham Jewellery Quarter (so if you’re near enough you could even go visit them in person!) and their work is stunning! They specialize in antique/antique-inspired designs, but offer custom pieces as well.
I was beyond thrilled with both their customer service and the craftsmanship of my ring 🙂
Post # 18
smalltownbigworld : I wasn’t referring to you. In fact, I hadn’t even read your comment while I was typing mine.
Post # 19
princessmiaofgenovia : I feel terrible for you. I love a bezel too and yours was beautiful.
I have to wonder, just speculating here to try to help us understand, if the time elapsed since you first contacted them about the defects being three months ago played into their decision at all.
Again, bee, I am really sorry they have reneged on you and pulled the plug. 🤬
Post # 20
Slick : I was transparent with them from the start when they said to return it and I realised how far away the depot was that it would be a while. I asked them if there was a timeframe on the return and they said no, I believe their words were ‘any time in the next few months’. So the delay wasn’t something that they weren’t expecting or had said they weren’t ok with! But who knows.
Post # 21
princessmiaofgenovia : Oh, well, just trying to understand why they would do this. I wondered if they thought you’d done the damage over the last few months.
In any event, I am really sorry this happened. It was a beautiful ring and you should be advised as to why they suddenly can’t fix it!
Post # 22
They suck. Be happy you can start over. At least they gave you a refund even though it was a custom item. Silver lining! And I REALLY think you would’ve gotten it back and still been disappointed. I’ve seen it happen way too many times. Not worth the hassle, especially since you’re outside the US.
Post # 23
I’m sorry you’re having such an unfortunate experience with them, it sounds very stressful! I’m a jeweller, and to me it sounds like they spoke to their jewellers and were advised that the corrections would jeopradize the structural integrity of your ring so they decided to give you a refund instead. From what I saw from your last post, that was honestly what I thought might happen! I’m glad they’re giving you a refund despite it being custom. I really hope they provide you with an explanation though.. they should know that this ring was very meaningful to you! You deserve to know the whole story.
I had a really wonderful experience with this company from start to finish so I hope some people still give them a chance, but it definitely sounds like some of their employees need to improve their customer service!!
Post # 24
I don’t see what’s so appalling. They did the right thing. They’re not a detail oriented business, they don’t cater to detail oriented customers. They appeal to a much more relaxed consumer who is primarily interested in budget. You’re probably just saving yourself pain and anguish because I’d be willing to bet the ring would come back wonky again.
Post # 25
That sucks! I know Id be sad to find out my ring wasnt getting returned even with its flaws- its a sentimental item! At least you got a refund which you can turn around into a new, flawlwss ring. If you can get a moissy from ebay/etsy/company most nice jewlers these days are able to fully customize and create a ring for you from CAD! I was shocked to see what my local jewler could and did do for us!
Post # 26
Thank you everyone for your comments. I’m going to close this thread now but I just wanted to clarify a few things –
1. I’m very relieved and grateful they are refunding me. On the technicality of it being a custom piece they could have refused to do this despite me being unsatisfied with the product.
2. If they couldn’t repair the existing ring (smooth out the nick and make the band not wonky) without compromising the structural integrity, then they should have made a new setting from scratch, period.
3. If they didn’t think they could sort out the (admittedly smaller) issue I had with the bezel they should have asked me IF I wanted to leave that as it was, or IF I wanted a refund.
4. To summarise, I’m not inherently sad that I’ve got a refund. I’m sad I had no choice in the matter, wasn’t given an explanation and that they clearly did not want to just make me the ring that I designed and paid for first time round.
Thank you so much to everyone who has sent jeweler recommendations. Second time lucky, hopefully! 🤞🏻 xx