(Closed) Signature Drink Went Wrong

posted 6 years ago in Food
  • poll: What would you do?
    Oh no! They didn't serve me the right drink so I'll keep fighting for a full refund. : (49 votes)
    77 %
    Just forget it, I had fun anyway! : (15 votes)
    23 %
  • Post # 3
    1370 posts
    Bumble bee
    • Wedding: April 2012

    Hlaf back is better than nothing, but keep asking and maybe go over her head if you really feel you want more money back.

    Post # 4
    2699 posts
    Sugar bee
    • Wedding: June 2012

    No, you had a legitimate expectation that you would receive what you had tasted and paid for…keep fighting. Whether ot not people drank the mistake should be irrelevant.

    Post # 5
    3886 posts
    Honey bee
    • Wedding: September 2011

    While you do have a legitimate expectation to get what you paid for, you also have the responsibility to report a problem while there’s still time to fix it. If you brought it up to the catering people during the reception and they did not fix it, then I’d go after the full amount. That includes if you asked your MoH or your family member or someone, anyone, to go find them and have it sorted. It doesn’t count the guests themselves complaining or just not enjoying the drinks because they don’t know what you ordered or paid for, so they can’t judge what is “wrong.”

    Stealing an example from Judge Judy, you order a burger in a restaurant and ask for it to be cooked to medium-well. It comes out medium-rare. You eat the whole thing and then decide to complain that it wasn’t cooked right. Many restaurants will still refund your money; it’s $10 tops.  But they would be right to deny your complaint because they can’t tell any more if it was cooked right or wrong, and even if it was wrong, you still consumed it.

    If you didn’t report it till later, though, I’d take the partial refund and consider it a done deal. Not only did the caterer not have the opportunity to deliver what you were expecting, but there’s no real way to assess a damage— it’s your word against theirs as to how many people actually drank and enjoyed the drinks, so there’s no way to determine what a “fair” refund is, and the partial refund in hand is better than months spent bickering back and forth over the bill.

    Post # 6
    3471 posts
    Sugar bee
    • Wedding: July 2012 - The Gables Inn, Santa Rosa, CA

    Your guests had no way of knowing what was SUPPOSED to be served– it’s their problem they got it wrong, and the customer (YOU!) is not happy– they need to make that right, and I don’t consider a 50% refund enough. You had a clear expectation, and the product did not meet that expectation on any level; it doesn’t matter if some of the guests were ok with it, they aren’t the customer, you are and you’re not happy. 

    Post # 7
    2819 posts
    Sugar bee
    • Wedding: February 2013

    It doesn’t matter if SOME people drank it. You were promised a specific drink & they didn’t deliver. Plus, a wedding isn’t exactly the type of event where you want to track down the person responsible for the mix-up & demand they fix it right then and there — you kind of have other things on your mind!

    Post # 8
    3175 posts
    Sugar bee
    • Wedding: May 2012

    @fishbone:  I agree with this. If you brought it up & they didn’t fix it, then seek the full refund. Otherwise, I think they’ve been generous. They likely have no way of knowing now if they really did serve the wrong drink, or if you’re telling the truth & not just trying to scam them out of money.

    Post # 10
    66 posts
    Worker bee
    • Wedding: June 2013

    On my wedding day, I will not be tracking somebody down to fix something like a drink. I would probably be upset, but there is so much going on that day that I probably would be like “nothing I can do about it now and I just want to have fun and enjoy my day, I will figure it out once we get back from the honeymoon”… I definitely think you deserve more of a refund than 50%. She knew what you wanted, she should have noticed and fixed it, and you should never have had to worry about tracking someone down on your wedding day or even the week after. Good luck, and congratulations on being a Mrs! 🙂

    Post # 11
    2699 posts
    Sugar bee
    • Wedding: June 2012

    @Miss Sweet Pea:  Agreed. On your wedding day it’s not reasonable to expect that you would follow up with problems a, b and c. You’d follow up afterwards.

    The topic ‘Signature Drink Went Wrong’ is closed to new replies.

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