- 5 years ago
- Wedding: October 2013
Ok Bees, I need some help here. I’m not usually the complainy type, so now a situation has come up and I’m not sure what to do. This might be a bit long.
Way back in the spring, I booked my hair stylist for the wedding. The stylist came highly recommended by our venue, and the salon is right around the corner from our venue as well, so it was great. The stylist, E, seemed very nice and enthusiastic, and she did a great job with my haircut (I needed a trim anyway and thought I would test her out a bit). I booked her salon for the morning of the wedding – 8 women for hair and make-up. They said they would close down the salon for us, bring in extra people, and everything would be smooth and amazing. Awesome.
September 6th I was supposed to do my hair trial. Unfortunately, due to some medical issues, my doctor sent me for some tests and the only test date I could get was Sept 6th. I immediately called the salon, apologised profusely, explained (vaguely) and rebooked right away for the following Monday, Sept 9th.
I went to the salon on Sept 9 as scheduled, and the place was closed. CLOSED. No lights, door was locked, everything. The hours listed on the window clearly stated they would be open, and I did have an appointment booked, so what gives?! Numerous calls to the salon didn’t even yield a voice mail for me to leave a message, so I had to write a note on a piece of paper and stick it in the salon door. I was definitely not happy.
The next day, E called and was very apologetic. She said she had written down my appointment in the wrong day in her appointment book, and since no one else was booked that day, she closed the salon. (What? Is that normal?) I was really mad, but she seemed very remorseful, so I agreed to rebook for the Friday, September 13th.
Thursday, Sept 12, another woman from the salon, F, called to say that she was very sorry but E had an emergency and had to cancel our appointment, as she had to leave the country. What? I was mad, but emergencies happen, and I sincerely hoped everything was ok. Then F added that it was an “emergency work seminar” and I just about fell off my chair. “Emergency” is something like a sick relative, or an injury, or something like that – not having to attend a work seminar! Come on! Then F went on to say, “So you can come Tuesday instead.” Actually no, I couldn’t come Tuesday – I couldn’t come this week at all, which is why I originally made my appointment for the previous week. We went back and forth about scheduling, and now my *new* hair trial appointment is Friday, September 25th = the same day as the rehearsal dinner, and the WEEK BEFORE THE WEDDING.
So. Here is my etiquette dilemna. I am really, really unimpressed with E’s lack of professionalism. Truthfully, if it wasn’t so close to the wedding, I would be looking for another salon. I feel like at this point, she should be giving me some kind of discount, considering the stress and nonsense. My hair trial was always free, but my wedding hair will be quite expensive, considering how long my hair is. Am I in a position to make this request? This is totally not something I would usually even consider doing, but I’m so shocked at how unprofessional she has been, and really the stress has been horrible. I’m so afraid that something is going to “come up” the day of my wedding and there will be 8 people, including me, with no hair and make-up. At this point, I can’t help but feel she should lower the price of my wedding day hair to help make up for it. Is that petty of me? I really can’t tell anymore; that’s how ticked off I am. Again, normally I am NOT the person who tries to complain their way into something free, but this whole situation just really takes the cake for me.
Advice? Input? Personal experience?