Post # 1
About 2 months ago, I ordered 2 bridesmaid dresses from the bridal shop where I bought my dress. Two of my bridesmaids are geographically prevented from reaching a bridal salon (one doesn’t have a car and lives in the middle of nowhere, the other lives in prague), so I offered to do it to help them out. My Maid/Matron of Honor already had her dress ordered and ready when I ordered these two.
I told the bridal shop explicitly that I only needed two dresses, the third bridesmaid already had her dress. Aside from the fact that the saleslady kept thinking I was ordering dresses in mauve instead of moss, it went pretty normally. She confirmed that the dresses would be ordered that day.
Cut to today. I get a message from the bridal salon. I return the call on my lunch break, thinking the dresses have come in and I can pick them up. Boy was I wrong.
The girl I spoke to told me that my third bridesmaid has yet to order and pay for her dress, and it is getting close to being too late to order the dresses in time for the wedding (which is in 87 days).
I really lost it. I told her that the dresses were supposed to be ordered two months ago when I told the sales lady that I only needed two. I even spoke with someone on the phone about two weeks later and confirmed the order and made sure the color was correct. I AGAIN confirmed the order when I was in trying on my dress three weeks ago. No one EVER told me they hadn’t been ordered until today. I asked her if they would make it in time and she said "probably." I asked if there was a rush order and she said yes, but it would cost extra. I then said "THAT IS RIDICULOUS. You cannot charge my girls extra because you screwed up! The dresses need to be here in time for alterations."
She said a manager would contact me today, but no one has called me back. I am FREAKING OUT. What should I do? Continue to demand that they be rushed at no cost? Or just regret using this salon and file it under life experiences?
Post # 3
Continue to demand it! You are completely in the right here! Especially as often as you’ve talked to them about it! I’m so sorry they’re doing this! Call back ASAP and *insist* on speaking to the manager or store owner! This is ridiculous. I’d also contact the BBB if they continue to be this way, and make sure they know you’re doing it! Don’t start out threatening, start out being polite but firm, but if they continue to give you this bs, you have to make it clear you aren’t playing around.
I’d also look somewhere like J. Crew and see if you can find a back-up, since I believe they ship much much faster. And try to get some kind of money-back guarantee from the bridal shop in case they don’t come in.
I’m so sorry! Hugs!
Post # 4
Wow, that’s awful! I would continue to call the store until you can get ahold of the magager and make them pay for the rush shipping since it’s clearly their mistake!
Something I’ve learned the hard was is that when dealing with people in situations like these where I can sense something might go wrong I always document the date, time, and person I spoke with on my calander. Then if something does go wrong I have proof for backup. (Seems like I have to do this often when dealing with doctors and insurnace companies, ugh!)
I hope you are able to get everything straightened out. Good luck!
Post # 5
Call and ask to speak to the manager. It could be that the girl you talked to was the one who was *supposed* to order the dresses, and she’s trying to figure out a way to avoid telling her boss that she messed up, so it’s possible the manager doesn’t even know what’s going on yet. And absolutely stick to your guns on the salon paying for the rush order! It’s their mistake, your bridesmaids shouldn’t be the ones paying extra money to fix it.
Post # 6
- Wedding: September 2009 - Harbison Chapel & The Maple Lane Farm
Definitely call, or go to the store, and demand to talk to that manager! How rude to confirm so many times that the dresses were ordered when it was in fact a lie?! Definitely demand they pay for the rush job. Good luck with everything.
Post # 7
How outrageous! It absolutely stuns me when shops can be this horrible with service. I had a horrific experience with gift registrys at a department store and got so much attitude and eye-rolling from salespeople. They could not have made the experience more difficult – HELLO! I am gauranteeing all these sales to your store and you are treating me like crap!
On of my favorite expressions is "the squeeky wheel gets the grease" Do not give up until this store fixes its major screw up! Or cancel your order and spend your money with someone who deserves it!
Post # 8
I agree with the previous commenters– definitely call and ask to speak to the manager. Don’t wait for the manager to call you– by calling them you will hopefully show them that you’re serious about the situation. Plus, you need to figure this out ASAP so that your dresses arrive in time. I think it is perfectly reasonable for you to request that they pay the rush fees. Truthfully, they should OFFER to pay these fees just to smooth over the situation.
Post # 9
Everyone has already given great advice, I’m just here for emotional support! You know what also helps? Screaming into a pillow. Really. Try it. I dare you.
Post # 10
that is a horribly stressful case of a business not taking responsibility whatsoever. I am so sorry you have to deal with <incompetent> people. You clearly did everything in your power to re-check and re-confirm. do you know who you confirmed with over the phone and while you were there in person?
Honestly how much do you love these dresses? I would say- let the shop suffer and don’t even work with them IF they don’t pull through with you.
I know you got upset with the sales lady- I would wait until you are a little less p*$$ed, grab a sane person, and get on the phone or head to the shop to speak with the manager. If the manager cannot fix this problem. I suggest you go elsewhere and let them lose the sale.I know it sucks. But put your foot down.
But try to speak with the manager without getting stressed. You have so much to juggle with, I am sure they would love to go out of their way if you are super duper kind to them. If you can’t bring yourself to be calm during the interaction, send a ‘peacekeeper/gatekeeper’ on your behalf (otherwise known as an advocate).
Let us know how it pans out. I will keep my fingers crossed for you.
Post # 11
I agree, and yes Mighty Sapphire, it REALLY does work!!
Post # 12
Go there in person- it’s harder for them to ignore you if you are in the store. Don’t make a scene (you get more flies with honey and all), but be firm.
They should pay to rush order them since you had several confirmations.