Post # 1
I am so upset with Blue Nile right now.
We placed an order sunday night and were informed that the ring would arrive thursday as they needed a day to ensure what we are getting matches our order. Which i thought was weird because you browsing through hundreds of diamonds and when you finally select one they have to make sure its in stock?
We got another confimation on monday with the tracking number saying it would be sent out on Wednesday. So we assumed that meant it had been confirmed.
Now today is wednesday and on the day its supposed to be shipped out, we get a call that they dont have it. I appreciated the phone call to ensure their product is legit. but They dont have ONE ring that matches our specs for the same price. He offers a diamond that is a whole grade color less or one with similar specs that will arrive in a week.
I say to SO that we should probably just wait the week and he calls Blue Nile back only for the guy to tell him there is a $400 price jump! He insists that it is better even though the specs are the same, but i just feel so upset that we either have to pay more or settle for less than what we found and paid for.
SO is getting frustrated and upset and just wants to cancel it at this point. Im really sad that this is turning into a bad experience.
I loved Blue Nile over everything i saw in the stores and thought their price was great. I also hate being pressured by salesmen. I thought we were done, we were so happy we spent sunday night hunting and researching and finally pulled the trigger only to be in the same spot a few days later. I doubt he will even want to go look anytime soon.
🙁 🙁 🙁
Post # 2
My fiancé bought my ring from Blue Nile and it was totally seamless.. He had no issue. It did take about two weeks from the time he purchased it to the time it arrived. I was totally surprised by my proposal and wasnt involved in the purchase, but Fiance had a great experience. I’m sorry you didn’t 🙁
Post # 3
CA_bee: I’m sorry about your bad experience. That’s weird that they would have a diamond online and then not have it in stock. When my Darling Husband bought my ring, the diamond we selected immediately became unavailable after he purchased it and disappeared from their stock. There are other sites like James Allen you can look at. We’ve had good experiences with blue Nile and their return policy is really good. My husband ordered a wedding band that didn’t fit and we didn’t have time to exchange it so we had to get one at a jewelry store in the mall and he called to return the ring after the wedding, and he didn’t have any problems.
I hope things work out….
Post # 4
Withoug knowing all the details this sounds like a bait ind switch scheme; which is illegal. Maybe speak to customer service and complain on twitter. That should raise some eyebrows and get you a $400 discount for that diamond.
Post # 5
thank you! I didnt expect this at all.
I have heard only good things about Blue Nile. It is really weird. I think he is more upset that they didnt disclose the price jump and he assumed it would be for the same price. I dont know, he is also at work and was trying to do all this on his lunch and i can tell he is just getting frustrated.
He doesnt want to sit and stare and compare diamonds anymore. I understand, we thought we picked such a great one. He even showed everyone at his work and was having it delivered there. I just feel really sad that this is putting a sour taste in his mouth about the whole process.
Well both of us really. So not romantic atm lol
Post # 6
Multiple websites have the same diamond stock, so it is entirely possible that someone bought the diamond from the vendor through another seller and you went to purchase it in the middle time between that happening and BN updating their inventory. That being said, I don’t know why it took till today for them to let you know.
I was unimpressed with our experience with them as well, and while my SO has taken over ring shopping on his own, I kind of hope he doesn’t get it from there. We went so far as to buy a diamond through them after calling about it multiple times to get them to confirm the visual. After being assured by the vault manager that it was “eye clean,” it arrived with a very noticeable carbon inclusion in the table. Back it went! I know that it can be subjective, but this was so very noticeable. So disappointed. At least they gave us free return shipping and verbally took responsibility saying they should have been more careful and would let their quality control teams know about the incident, but at the end of the day, we sill didn’t have a diamond and had gone through an annoying (and sometimes emotional) process.
I’m sure the majority of buyers have a good experience or it wouldn’t be as popular and well reviewed as it is overall, but I think any time you’re buying online there is a bit extra risk and it can be helpful to hear about these kinds of experiences so you can weigh them in your decisions.
Post # 7
- Wedding: April 2007 - City, State
CA_bee: I would honestly call up and demand to speak to a supervisor. Than explain what you told us all and how the specs are all the same but the price is $400 more. And that you want the diamond for the same price or you will have to cancel.. Hopefully they’ll help you out. Good luck. And sorry you’re going through that.
Post # 8
CA_bee: That was exactly our thing — we just didn’t want to shop anymore and were excited that we’d made the choice! I feel ya.
Post # 9
They are asking you for more money on the same day that I received an email from Blue Nile with “Important Diamond Price Reduction” as the subject line…
Post # 10
beethree: weird!!! I just got a txt from SO that a replacement ring will be here in 2 weeks. He didn’t mention anything about the specs or if we had to pay more/ less.
Ill try try to talk to him when I get home. Poor guy, I just feel so bad – hopefully there won’t be anymore hiccups.
wonderlily: exactly!!! He said he did end up getting a replacement through them – not sure on the specs if he went higher or lower on price etc. but I am happy we don’t have to go and hunt in stores and keep hunting online (provided everything goes smoothly from here)
Post # 11
Sorry you’re having a rubbishy time. When my fiancé was looking at diamonds online. He found a couple of possibles with blue Nile. He got the GIA cert numbers, googled those, and found the exact diamonds £1000+ cheaper on other inventories. Worth checking out id say (even if you then have the diamond purchased elsewhere shipped to blue Nile for setting).
Post # 12
Those stones are “virtual inventory”. They do not have them sitting in the back room in a vault somewhere. Well, some stones they do but most stones they don’t. I’m not entirely sure WHERE the stones are but if you GOOGLE a GIA number you will see a stone listed with a variety of vendors for a variety of prices. I will generally go with the lower price IF it is a trustworthy vendor with a decent return and/or trade policy. The larger vendors like Blue Nile and James Allen – you buy it and it goes POOF! from the inventory. Then you have smaller vendors and the ones who have stones listed on eBay etc… Sometimes they make a sale and there is a lag in the notification that the stone has been sold and these things happen. I’m sorry you didn’t get THE ONE you wanted but I’m sure the replacement is every bit as lovely as the 1st. I call bullshit on the pricing though. They should give you the one with equivalent specs for the same price.
Post # 13
Thank you everyone for listening to me vent.
He spoke to another person at Blue Nile and ended up ordering a replacement ring with the same specs for the same price we have already paid! 🙂 yay! But th downfall is now that we have to wait 2 weeks. I can live with this solution, but I really wish Blue Nile wouldn’t have specific dates and details for shipping information, I mean they already had sent us the tracking number (saying it would be shipped out the following day).
anyway, SO really wasn’t too bothered by it when I got home from work but I hadn’t heard from him the rest of the day, so I was relieved. Hopefully these next two weeks will fly by!
Post # 14
Just for anyone reading this, even within a grade there are levels from good to bad, so if a diamond is listed as SI2, you’ll see the gamut from eye clean all the way to feathers and face up inclusions. If you try filtering by single specs on Blue Nile or James Allen, you can see “identical” spec diamonds with price differences of up to a thousand dollars or more, and this is because of the sliding level within grades and which a knowledgeable jeweller can help you navigate to find that good value diamond in the haystack.
So if you’re buying from an online store, ask for pictures and ask lots of questions, and realize that no two diamonds are alike so do your research!
Post # 15
I agree that Blue Nile carries the same “virtual inventory” as many other jewelers. You can check multiple sites for the same GIA number. It can get sold out from under someone with ANY vendor. And no diamond – even one with the same specs – is identical to another. The nature of the inclusions are different, the measurements can be slightly different (even for the exact same carat weight), etc. To say that they tried to charge you more for “the same thing” is inaccurate. It was a different stone, and its price was different.
FWIW, I had a great experience with Blue Nile, and they happened to have my stone in stock, not in virtual inventory. I am sorry the OP had this happen, although it could have happened with almost any online vendor. I am glad that you found a replacement, though, and I hope it is everything you wished for when it arrives.