- 7 years ago
So I’ve been researching for me and my soon-to-be fiance’ for engagement/wedding ring options. One thing I know for sure – we will not be going with a diamond (ethical/fianncial/non-conformity reasons). This being the case, I have been visiting websites, talking to customer service agents, and reading reviews to find out WHAT substitutes will look the greated/hold the highest value/and give us the biggest bang for our buck. This is what I’ve found:
This website has a LOT of options at really good prices (and seem to be able to customize anything without an extra charge)…but I’ve come to notice that their customer service is uber-slow (do they even CARE about my business?). There seems to only be one person answering e-mails and phone calls, and in the times I’ve called I feel like I am an after-thought. This kind of makes me worry about how great they’ll be if something happens to the ring…or if I have an issue later. I DON’T want to jump through hoops to get help if I need it.
This company seems to have a lot of options…but from the reviews I’ve read (taking into consideration that not all reviews are true) and their prices, they seem to nickel and dime for services in addition to having higher prices than their compeitors (not to mention that they sell plated-settings, not full gold/platinum settings). Not the biggest bang for my buck.
I was REALLY excited when I visited this website – they have a HUGE selection and video captures of their rings so you can see how they sparkle. They seem to have great prices and their settings are full gold (not plated)….unfortunately, when I did the chat option, the person I spoke with on both occasions (Kristen) couldn’t answer any of my questions – but kept referring me to an e-mail address. What is the point of a quick chat option, if the person doesn’t even seem to try and answer your questions but just refers to you an e-mail address?? Since the chat method was unhelpful, and Kristen told me there is no phone #’s I can call to speak to anyone, and they don’t have any physical locations where I can go…I decided to e-mail my question. I still haven’t received a response. This leaves me feeling even less secure than I am with Lab Diamonds, that I will be able to actually get help if I need it.
…and then today, I contacted http://www.moissanitebridal.com and am in communications with them to get a quote on a custom ring. So far, they seem really responsive so we’ll see.
I feel like I’ve done SO much research and looking into this, my brain hurts, and I still don’t have a clear answer. I am pretty much considering just going down to Robbins Brothers and purchasing and actual diamond ring – just to make this craziness end and get good customer service (When I contacted them with questions before, they were on top of it!! They’d be my first choice, even if they do have expensive prices, if they could set their rings with moissanite–which they don’t).
Anyone have any advise on this??