(Closed) So much rage….. need to vent about how bad Macys sucks.

posted 6 years ago in The Lounge
Post # 3
Member
4951 posts
Honey bee
  • Wedding: July 2012

I would fight them on that for sure! Someone should be able to override that or approve what you’re asking for with the warranty.

 

I don’t hate Macy’s, but I’m very irritated with West Elm today! Furniture related as well!

Post # 4
Member
1276 posts
Bumble bee
  • Wedding: August 2011

That is terrible. Is there a corporate Macy’s address to send a letter to? That doesn’t sound right at all and I don’t think a manager or someone with some power would be happy to hear about that and would probably want to rectify that for you.

 

Post # 5
Member
9687 posts
Buzzing Beekeeper
  • Wedding: September 2012

Macy’s should suck up the cost for the new warranty because it was them who screwed this up in the first place.  I would be beyond pissed!!

Post # 6
Member
866 posts
Busy bee
  • Wedding: December 2011

I just want to say GO! FIGHT! WIN!

Like you, I know how and when to get what’s fair as a consumer. I hate it when people have something go wrong, b!tch about it, and then do nothing. I’m SO sorry you have to deal with this massive headache, but I’m really, really glad you’re chasing them down and holding them accountable. 

In other news, I haven’t shopped in Macy’s for a few years now… and this is a reminder as to why. I refused to register there in spite of my MIL’s protests, and I’m glad we stuck to our guns. TBH I’m a Nordstrom shopper, and once you get used to that kind of customer service, it’s hard to settle for anything less. Macy’s as a whole is definitely sub-par these days, but I sure as hell hope you get what you should from them!!

Post # 7
Member
4327 posts
Honey bee
  • Wedding: January 1992

@CorgiTales:  My husband hates Sears for very similar reasons. 

The company has gotten so big, one hand doesn’t know what the other is doing, and you have to speak to 10,380,432,893,094,093 people before your problem is ever close to solved! 

I’d bypass the dinky little store manager you’re going to talk to, and go right on to corporate. Maybe someone with more authority can help? 

Post # 8
Member
2725 posts
Sugar bee
  • Wedding: November 2011

Go higher up. I’m sure you can get what you want out of them. And document the shit out of the calls. 

Post # 9
Member
13099 posts
Honey Beekeeper
  • Wedding: July 2010

Fight them for it!  They are being absolutely ridiculous!

I think you should go to someone at Macy’s Corporate and explain to them what you explained to us.  Maybe someone with more power can get things righted for you more quickly.

Post # 10
Member
4046 posts
Honey bee
  • Wedding: November 1999

Oh man, do I hate Macy’s. It is like relationship kryptonite. Every time FH and I go there we end up yelling at each other. Its one of theonly places we fight. I really think they just suck now, so ai feel your pain!

Post # 11
Member
963 posts
Busy bee
  • Wedding: August 2011

It’s ridiculous that they’ll agree to replace a $3k couch, but can’t pony up the additional $250 for the warranty that caused the whole problem in the first place!

Good luck with this and please update with progress.

Post # 12
Member
682 posts
Busy bee
  • Wedding: August 2009

Go higher up! I can’t believe they would send you a new couch and try and make you pay for a new warranty! I used to work there and I can’t tell you how many times I did everything I could to make the customer happy and if I couldn’t my manager could.

 

Post # 14
Member
963 posts
Busy bee
  • Wedding: August 2011

@CorgiTales:  what a headache! Glad they finally agreed to do the right thing and pay for the warranty. Hopefully you can get the letter tomorrow and they will reimburse you without any more hassels

Post # 15
Member
4951 posts
Honey bee
  • Wedding: July 2012

Holy smokes, what a PITA!! If companies would learn to right a wrong, and have good customer service, they’d get a customer for life. I think that’s a thing of the past though.

Post # 16
Member
548 posts
Busy bee
  • Wedding: March 2013

@CorgiTales:  OMG I was so happy to see this post.  My beef with Macys isn’t nearly as justified as yours, but maybe this will help you feel better.

I ordered four sets of pearl necklaces with matching pearl cluster earrings from macys online as Bridesmaid gifts.  Online, the pearls are platinum gray, charcoal gray and dark green.  My wedding colors happen to be the same. 

They got delivered to me tonight.  I open the first set and one of the pearls has fallen off the earring, so it’s just sitting in the box.  The next three are the wrong colors… a purple color scheme.

So, the invoice says, “any problems with this shipment, please call ###” So, i call the number and get a recording with no option to explain my problem.  I want to exhange them, but I heard no option for this and there was no option to speak to someone else, so now I have to drive to Macys and return them and buy something else somewhere else.  Let’s see how smoothly that goes.

 

Also, FYI – on your next phone call, I’d drop the line that you’re a lawyer.  They might get the kick they need.

The topic ‘So much rage….. need to vent about how bad Macys sucks.’ is closed to new replies.

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