Post # 1
I was rearended while stopped at a light. It was obvious the person who hit me was at fault, and she has insurance. They said they would pay for a rental car, and they officially put in 3 days, but if there are problems they extend it. I talked to two people at the insurance company who said if there are delays, it is fine and wrote down their names, but when I got the car fixed, I threw the sheet out with their names. I took the car in on Thursday, and got the rental car (Enterprise was late, but whatever). Enterprise told me I wouldn’t pay anything as long as I returned the car with enough gas (which I did). Friday, the shop calls and says there is a problem with one of the parts, that the car wouldn’t be done til Monday, but they called the insurance and they approved everything. Monday the car was done, I returned the rental car. The next day enterprise calls me and says I need to pay for the last 2 days. I made it clear that was ridiculous after they told me I wouldn’t have to pay. The manager left me a message saying they would call the insurance and call me back. I didn’t hear anything for 6 days. Today at 5:10, Enterprise left me a voicemail saying the insurance said I knew it wasn’t covered, and that I had to pay it immediately or they would turn me over to collections. OMG! I left a VM with their insurance company. My plan is to call the body shop tomorrow and find out who at the insurance approved it, then call my insurance guy and see if he will sort it out. Does this sound like a good plan? Anyone else have any good ideas? I hate metlife and I hate Enterprise!
Post # 3
Sorry for any frustration you’ve experienced. We’d like to address the issue. Please email care [at] enterprise [dot] com with full details of the incident including your exact rental location, rental agreement (RA)/reservation number, and names of any representatives you spoke to (if possible).
Please include reference number 100712-004294 in the subject line of your email.
– Kevin from Enterprise Rent-A-Car
Post # 4
This is odd…but I guess yay for something being doen about it?
Post # 5
How much is the bill for? If they are threatening collections, I would pay it out of pocket and then take it up with the insurance for reimbursement. Now that I work for a collections agency, my mind boggles at how little it takes to get a bad mark on your credit report. That is what we recommend to people who don’t want the bad debt but who have legitimate insurance claims. Good luck; I hope they take care of it!
Post # 6
You need to talk to your insurance company about this. They should be on your side and fight the other insurance for you. This is why I always let my insurance know about my claims so they would be aware and fight for me if needed.
I’m suprised that they would have a limit on the number of days for the rental. My car had a delay that took a few weeks to get my parts in but I was able to keep my rental car the whole time and not pay anything.
PS – I’m not sure I would trust the first commenter.
Post # 7
I agree… I wouldn’t trust the poster referring to themselves as Enterprise Employee. Seems a bit odd. Talk to your own insurance company. Good luck!
Post # 8
absolutely pay for it out of pocket first and then get it all sorted out. I know it’s frustrating, but the last thing you want is the bill sent to collections. good luck 🙂
Post # 9
I think the Enterprise comment is weird……maybe your insurance had a cap on how many days you could have a rental car? I’d call them immediately and explain the situation. Plus….even if your car IS in the shop for longer–it’s the girl who rear-ended you’s insurance who should cover it. That just makes sense. Call Enterprise though, let them know you are calling your insurance company and ask them to NOT send it to collections right away b/c you are handling it. Ask them to put a note on your account. Seriously, call and ask–it shouldn’t be an issue and I don’t see why they couldn’t extend this courtesy for a day or two. But this way they KNOW you are working on it. I’ve done this with some other stuff before and as long as they know you’re aware and being responsible, you have time to deal.