(Closed) So unfair! How would you handle this nightmare?

posted 8 years ago in The Lounge
Post # 3
1 posts


Sorry for any frustration you’ve experienced.  We’d like to address the issue.  Please email care [at] enterprise [dot] com with full details of the incident including your exact rental location, rental agreement (RA)/reservation number, and names of any representatives you spoke to (if possible).

Please include reference number 100712-004294 in the subject line of your email.


–  Kevin from Enterprise Rent-A-Car

Post # 4
300 posts
Helper bee
  • Wedding: October 2010

This is odd…but I guess yay for something being doen about it?

Post # 5
3788 posts
Honey bee
  • Wedding: July 2011

How much is the bill for? If they are threatening collections, I would pay it out of pocket and then take it up with the insurance for reimbursement. Now that I work for a collections agency, my mind boggles at how little it takes to get a bad mark on your credit report. That is what we recommend to people who don’t want the bad debt but who have legitimate insurance claims. Good luck; I hope they take care of it!

Post # 6
18643 posts
Honey Beekeeper
  • Wedding: June 2009

You need to talk to your insurance company about this.  They should be on your side and fight the other insurance for you.  This is why I always let my insurance know about my claims so they would be aware and fight for me if needed.

I’m suprised that they would have a limit on the number of days for the rental.  My car had a delay that took a few weeks to get my parts in but I was able to keep my rental car the whole time and not pay anything.

PS – I’m not sure I would trust the first commenter.

Post # 7
660 posts
Busy bee
  • Wedding: November 1999

I agree… I wouldn’t trust the poster referring to themselves as Enterprise Employee. Seems a bit odd. Talk to your own insurance company. Good luck!

Post # 8
426 posts
Helper bee
  • Wedding: July 2012

absolutely pay for it out of pocket first and then get it all sorted out.  I know it’s frustrating, but the last thing you want is the bill sent to collections.  good luck 🙂

Post # 9
14186 posts
Honey Beekeeper
  • Wedding: June 2009

I think the Enterprise comment is weird……maybe your insurance had a cap on how many days you could have a rental car? I’d call them immediately and explain the situation. Plus….even if your car IS in the shop for longer–it’s the girl who rear-ended you’s insurance who should cover it. That just makes sense. Call Enterprise though, let them know you are calling your insurance company and ask them to NOT send it to collections right away b/c you are handling it. Ask them to put a note on your account. Seriously, call and ask–it shouldn’t be an issue and I don’t see why they couldn’t extend this courtesy for a day or two. But this way they KNOW you are working on it. I’ve done this with some other stuff before and as long as they know you’re aware and being responsible, you have time to deal.

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