Post # 1
So, I ordered my longline bra online, and have been tracking the delivery (like I always do). It was scheduled to be delivered today by UPS. I knew I would be gone part of the day, since Fiance had follow up appointments from being in the hospital last week, but knowing UPS won’t leave a package, I was ok. I get home, and the website shows it being handed over to USPS for delivery through Sure Post, and still out for deliver. We go to the gym, get home, and UPS shows it as undelivered, but USPS shows it as delived at 9:55am. I search all around the house – no package. We live on the main street in our town, and if it was delivered, it would have been put on our front stoop, which is visible to all. Which is why I chose UPS shipping, not USPS shipping. And of course, this was a $60 bra, not the cheapest, and I’m a very hard to fit size. Just wonderful, right?? Ugh.
Any ideas on how to resolve this? I know the USPS, once a package says delivered in their system, will not often work with you. So I’m just wondering if anyone had advice.
Post # 3
Same thing happened to my fiance about a month ago. The post master informed him that sometimes the delivery people will put packages into cars, boats, just leave them somewhere on the property. Basically once the package is scanned out as delivered then they are no longer responsibl for where it is. We have no idea where my fiances package is and they weren’t really concerned. On the up side, he ordered off of Amazon and found out that the seller is responsible for making sure the package gets delivered. So, even though it wasn’t the sellers fault, he has a claim in with amazon to try to get his money back… maybe the same applies for the company your ordered through?
Post # 4
I would call your USPS tomorrow. I had a similar problem with items for centerpieces, USPS website tracking said delivered but I never received it. I went to the post office and they looked it up for me; wasn’t even in my state yet! Received it a couple of days later.
Post # 5
You need to start a claim.
Post # 6
make a complaint! i have had issues with Australia Post, had a few packages to be delivered (4) and on the days they ‘arrived’ i was home ALL day. they are supposed to attempt delivery in person, ie. ring the doorbell, knock on the door. if nobody is home they leave a little card for the person to pick the package up at the nearest post office. only ONCE did they ring the doorbell, the other three times they didn’t attempt delivery AT ALL, just stuck the card in the mailbox. i don’t drive so i had to walk (no bus or anything directly between my house and the post office) with the heavy packages. i made a complaint for sure! sorry for threadjacking, but just emphasising the importance of complaining!
Post # 7
USPS sometimes marks items as delivered even when it’s not delivered until the next day. I’m not sure why. You can call them, but it might just get delivered tomorrow.
Post # 8
If you contracted with UPS – file a claim using your UPS number. And, for the record, UPS will deliver without a signature.
UPS has to follow-up with USPS if that’s who they ended up contracting with. Your claim should be with your contracted carrier (UPS).
Post # 9
I had a package lost by USPS. I contacted them, got a generic answer, and the package arrived a week and a half later (wtf)
Post # 10
Thanks for the advice. I’ll go over to the post office in the morning – I need to mail the envelopes to the calligrapher anyways. I guess I’m just so upset that a package that I was looking forward isn’t here yet – hopefully it will get here!