Post # 1
I need some advice where to go from here. My day was amazing up until the reception thats when things started going wrong. We got to the venue and we needed a highchair for the head table cause my flower girl needed it.( now we haven’t counted on her being there but my bridesmaids (flowers girls mother) sitter had cancelled. So my DOC went inside before us and tried to get someone to get us a highchair or a chair with a booster at the head table. She had to ask 4-5 times it took over 30 mins to get it. We were standing outside waiting. We get inside they had taken a chair from the other end and put it at the other side of the table for after 30+mins we are still short a chair….My DOC quicky grab an extra chair from a no show guest. I was alittle annoyed at this point. The venue had already started serving dinner before we entered so in our video of us entering there are servers sneeking past in between us. Dinner tasted amazing it was really good. Now during diiner the staff kept coming up to my husband and myself asking questions. My DOC had spoken to the staff before the reception about direction questions to her. Alright whatever I am not really upset at this. Around 8:30 I started having guest come up to me and ask where the bartender was… So I went to the kitchen more then once and found her texting in the back. I myself had to go find her when I wanted a drink. About 9 a staff came up to me and asked if we wanted the cakecut now I said yes.We had it set for 10 to be served Well we wanted to do our cake cutting right away. so we asked for a plate and two forks this took them over 20 mins to get my DOC had to ask 3 times. We cut the cake and it took them another 30 mins to take it into the kitchen to cut it…slowly pieces start to come out but no forks. Another 20 mins to get forks by this time guest had giving up and started to use their hands or spoons from the coffee station.
Fast forward a few weeks we get back from our honeymoon and I set up a time to meet with the venue owner. Our meeting doesn’t go well he blames the whole head table mix up on us and saying it was our mistake. He says he will look into the rest
3 weeks later I email him telling him I feel like I have been blown off.
This is his email back
I apologize as I thought that the discussions that we had when you came in with your wedding planner answered many of the questions and concerns that you had. I am still somewhat lost for words as at the end of the day, we setup the hall to your exact specifications in terms of how many guests at the head table. To be quite honest, clients that have made a mistake in the past are usually very apologetic and thankful that we assisted them. As for the late buffet, according to our records that went out on time and asagreed upon as well. As far as the bartender, I cannot understand how her level of service was an issue when that bar had the lowest sales of any wedding reception we have hosted this year and as such, had to find her side duties.
It is extremely rare for our clients not to be 100% satisfied with our level of food and service after their reception is over and I apologize if that's the way you feel. With that said, at the end of the day, we setup and catered to what was agreed upon in writing and I feel that we can't be responsible for errors by yourself of your wedding coordinator.
All I have to say is WOW! Anyways I haven’t emailed back sorta at a lost for words at this point ….
Post # 3
Woah, this sounds awful but I’m glad most of your day went okay. Is you DOC a pro, I know some people use friends, but if she’s done a lot of weddings she’ll know about these things and may be able to advise you better than me. I’m the sort of person who wont give up until I get a satisfactory answer and not the email you received appointing all blame to anyone but themselves, but it’s up to you whether it’s worth it or not.
Post # 4
I’m sorry this happened to you. We had some issues at my wedding with our DJ. I’ll put it nicely and say he wasn’t very good. A bridesmaid actually ended up cussing him out. Anyways, after our honeymoon I had wrote an email to the owener with very specific points on why I was unhappy, and he never replied. A couple of days later I had Darling Husband call and complain. The owner of the buisness basically said that they would never give money back, the DJ said he did a wonderful job, everyone loved him, ect. I was a little angry at this, but I decided to sit on it for a couple days. Within those days, I recieved a gift certificate, for the DJ company (who I would never use again in a million years), for $50 (our DJ cost $700). This tipped me over my edge. I went on theknot, and wrote a HORRIBLE review in my city’s thread. I even included the email that was never responded to. The NEXT day I recieved a call from the owner stating he was getting calls from brides canceling and what could he do to make us happy. In the end we got half of our money back. Yeah, I was really upset at how the DJ messed up parts of our ceremony (like my processional!), and it still irks me from time to time, but whats over is over. If I were you, find every wedding website and post all of this info on every thread for your city you can find. Brides will see this and not want to work with vendors like him, and I’m sure you will hear back from them with a nicer tune this time!
Post # 5
I guess you have 2 options….take a deep breath, accept that things go wrong and let it go. Or, put down in an e mail, point by point, every issue that you have concerns with, demand a response to each point and state that a professional venue should respond respectfully to clientele and not exempt themselves from responsibility by either pointing the finger back or referring to other guests who didn’t experience the same problems.
TBH, if I had received this e mail, I’d be narked so I don’t blame you at all. However, I also think given his initial response, that you’re unlikely to get any kind of an apology.
Really sorry they’ve left you feeling like this about your wedding day.
Post # 6
Wow. That all totally sux! but what’s done is done.
I would definitely write as many bad reviews as I could!
Post # 7
I would take this IN A HEARTBEAT over the drama from my inlaws… but either way, it is the thing that made you upset. I totally understand. I think you should write a bad review, it will be therapeutic. And talk to your family about it and all vent together to let off the steam.
Post # 8
You’ve obviously gone the civil route and he has now tried turning the blame on you and your SO, so other than to sue (and that’s not really any fun), I’d post poor service reviews anywhere they possibly advertise, including the Bee. The food was good, but the service was all-around lacking and then they blamed it on you. When I use my friend Google, the Bee ranks high in Google results and if I saw “XYZ Venue blah, blah, blah” I’d totally check it out.
If your fee to the venue included the bartender than she should have been available to you the entire evening whether only Uncle Bob was drinking or everyone was getting tipsy–you paid for her and she was yours.
The highchair thing is a little random. They should have had one on hand somewhere, even if it was in a back room and it shouldn’t have taken that long to get it to you.
And the DOC thing would have driven me nuts. You had already set up your tasks and wishes for the staff through DOC and they didn’t honor that, I personally would have sought out their Manager on Duty, or had my DOC do it, and explained that their staffing either have a waxy build-up in their ears or have trouble comprehending the finer points of the English language–assuming you weren’t speaking French or Greek. 😉
Post # 9
Sounds aweful, I voted write a bad review and dont worry
Post # 10
I would make sure to write a short, fair and balanced, but truthful review on all the sites– Wedding wire, Google, Yelp, etc. It’s the only thing you can do at this point.
So Sorry. My florist messed up my flowers and it’s been over a year and I’m still mad about it!
Post # 11
Yeah I think you should just give them a bad review and move on. Getting upset about it now will not help anything and only makes you mre stressed out!
Post # 12
It sounds awful, but I would be sort of pissed at the DOC as well. Why was she not in control? When she saw the staff coming up to you, why did she not interject? If the bar was empty why wasn’t she talking to a manager? The venue was horrible, but the coordinator should have coordinated, you know?
As for the email, I’d leave a bad review including the manager response. The whole part about lowest sales is rude.
Post # 13
Wow that is shitty. I’m so sorry you had to deal with that- I’d be really upset too.
This place sounds terrible. You can tell that he KNOWS they screwed up and in my opinion, makes a habit of bad service and weasling out of it with how he implied that you need to be apologizing to them and grateful for their service, because everyone else always is. I think it’s also pretty damning how he said twice that “at the end of the day, we set up and catered to your specifications…blah blah blah.” He’s basically saying, ” at the end of the day, we did a half-ass job and you just need to deal with it.”
I would let him know that you disagree, point out why he’s wrong, and tell him that you are giving them a bad review and warning everyone you know who’s getting married not to work with them. Then you’ll just have to try to put it behind you, as I don’t think there’s much you can do otherwise.
Very frustrating, but you’re married now- just try to move on and make happy memories together!
Post # 14
“As far as the bartender, I cannot understand how her level of service was an issue when that bar had the lowest sales of any wedding reception we have hosted this year and as such, had to find her side duties.”
Maybe the bar sales were low because she was never there? Either way, her job is to be a bartender, not a professional texter.
I would post a balanced review as well, but also post what he wrote you back as even if he did have any kind of leg to stand on (which he probably doesn’t), his reponse was extremely unprofessional and brides should know about it.
Post # 15
File a complaint with the Better Business Bureau. None of that was your fault. Adding a chair/highchair/booster seat should NOT be any kind of problem for any venue who regularly hosts weddings or even dinner. His response was completely unsatisfactory.
Post # 16
Review them on Yelp too, if you can.
I did that for a bridal salon that I had quite an annoying run in with (guy actually CALLED ME to bitch me out for leaving a 2 star review), so I put the whole conversation on there, verbatim, and lots of people messaged me telling me that was helpful.
The problem with sites like WeddingWire is that the vendor can actually pull reviews that show them unfavorably. Ridiculous. YELP doesn’t do that.