Post # 1
Hi Bees – I’m venting here. I sold a wedding dress in the middle of April on ebay. It was my back-up wedding dress that I purchased as a store sample. Clearly disclosed in the listing was dirt on the inside seams from people trying on the dress.
Now the buyer is saying 2 MONTH after the purchase that the dress isn’t as described because it has dirt on the hem and it has a rip – and she escalated it to ebay complaints for a full refund! The dirt was disclosed, and THERE WERE NO RIPS OF ANY KIND when I sent out the dress.
I’m just afraid that they did something with the dress (since it’s 2 months later) and now is trying to scam me for a refund! Help!
Post # 3
@Bazingau: Heck no and I would fight it with ebay if they try to refund it. 2 MONTHS! That’s craycray to try to ask for a refund.
Post # 4
@Bazingau: So don’t give her a refund. Unless the complaints team is forcing you to? I wouldn’t.
Post # 5
that’s crazy for them to ask for a refund months later! sounds to me like they’re trying to scam you for their money back. dispute the refund with ebay and hopefully it will all work out in your favor!
Post # 6
What was your return policy? Most of the time it’s something like within 14 days- because obviously if it was any longer, the person could use whatever the item is.
Post # 7
I bet she got married, wore it, and now wants her money back. Unfortunately ebay/paypal are pretty buyer friendly with these types of things. However, I would say that 2 months is too long. You hould just have all of your pictures, postal documents and other things ready. When you respond to ebay, be calm and non emotional. I think there is probably a 60 limit for paypal refunds which is probably why they are doing it right now, trying to get in before the gate closes. So sorry you are dealing with this 🙁 Sometimes people just suck!
Post # 8
People do suck. It’s a total rip off. Hopefully Ebay will see it for what it is. Who asks for refund two months later. So stupid.
Post # 9
I would be very firm with ebay’s complaint team that you will not issue a refund- send them the listing & any correspondence you had with the girl explaining the defects as well as any shipping confirmations & correspondence afterwards- did she e-mail you thanks saying it arrived or anything like that? That would have been the appropriate time to file a complaint. I kinda thought with ebay though the buyer had to try to get the seller to do a refund before escalating it to the complaint team? I could be wrong, it’s been a long time since I’ve ebay-ed…
Post # 10
Whhhhaaatt!! Oh HELL NO!!! she could of worn the dress and ripped it… and now wants her money back! NO NO NO NO NO!!! id fight it tooth and nail!
Post # 11
@Bazingau: You have her full name and location. Stalk her on social media to see if she wore the dress.
Post # 13
Post # 14
@Bazingau: As a PP has said, I’d take it up with eBay. As they’d be able to see your original advert and photos.
Post # 15
@Bazingau: In fact, this happens to be a specialty of mine since working for a criminal attorney. PM me her info if you want and I’ll help you.
Post # 16