Post # 1
I booked and paid my deposit to my wedding venue back in October had a email explaining all prices and how much per head for the meal and signed with manager and asst manager! So to me that means it’s booked?? Or just me? Ive been down this week to see the venue again check on tables the lay out and as we are getting married there how the room will be set out, I meet with the manager (glyn) again who I’ve seen every time I’ve been there! He informed me he is the owner and they have a new manager in now who runs the venue now! He has always said he runs the place and also why was I not informed that there is a new manager?? I had a phone call off the ‘new’ manager yesterday saying that they had no idea and the people before her had left and not left her any information about our wedding! Which is a lie as I meet glyn who told me he was the manager in October and then again this week! I could hear him in background saying that he just thought it was an enquiry and not a booking?! Why did he take the deposit then?? She said that the deal I was offered they could not do and will be charging me double the price now and double the price just to hire the room which before was the building???!! I asked her name and as she is the ‘new’ manager it’s was her name on the email with all the details back in october!!! Please help I’m soo confused and stuck as it’s booked for 4th August!! So little time to find somewhere else!!
Post # 3
@Zellybelly: Does the information you have in your signed contract include what you’d be paying? I would think if that is signed with the date you’d be having your wedding and costs, etc, they’d have to honor that. If not, tell them you’ll be contacting Better Business Bureau to lodge a complaint. If you paid deposit via credit card, you could try to get $ refunded due to them breaching your contract. Good luck!!
Post # 4
@Zellybelly: so you paid a deposit but didnt sign a contract with the specifics?
i would forward the original email and ask what changed? what are the chances of you finding another venue if this one wont lower the new higher prices? you should at least be able to get the deposit back
dont suppose you have any friends in the legal profession who can give you a bit of advice?
Post # 5
i have forwarded the email back to her yeah it’s dated and hmanger name on it! I’ve also printed some copies out for me, I also have a price list of food for day and night for all the guests with total amount with glyns signature on! My auntie is very good with these things our rights so she has been researching it today for us! We have been looking for new venues today there is one other in our town that we like and others just out of town, ill be ringing them Wednesday morning if it doesn’t go well Tuesday! Thanks for quick replies!
Post # 6
This is shady. I’d avoid doing business with them at all if possible.
Post # 7
@Zellybelly: this is not good business practice especially for the “new manager”. i would seriously find a way to get your deposit back. i wouldn’t feel comfortable with the new management looking after my wedding. they seem like a flakes.
good luck and keep us updated.
Post # 8
the deposit is for booking the venue so if you paid them a deposit, then they know damn well it meant they were reserving the venue for you for the day of your wedding. they are definitely shady and they have to give you your deposit back since, clearly, they’re not going to honor the contract. you can sue them for it.
Post # 9
- Wedding: August 2013 - The Liberty House
@calibee79: +1, If you paid them a deposit they can say whatever they want, but they wouldn’t need a deposit for an inquiry. Also if they said they thought it was an inquiry that means they remember you! Try to get back any money you paid and find somewhere else, because I would not want to have my wedding there.
Post # 10
If it has the prices listed and her signature..then they HAVE to honor it.
Post # 11
I wouldn’t want them to honor it; I’d demand my money back, and stick to it until you get it.
That’s not shady, it’s criminal.
Get your money back, find another venue. Ask your friends for venue help. Hell, as my lovely wife, she might be able to find something for you; she has mad internet skills.
Post # 12
TTell them they have lost your business, get your deposit back and go else where.. If they dont I would take them to small claims court…
Post # 13
- Wedding: April 2013 - Rhode Island
What they did is definitely not okay. This situation is why there are contracts. If you and the manager both signed this e-mail as you stated, then that is your contract which can hold up in a court of law. I would sue them if they refused to give back the deposit. Find another venue.
Post # 14
I’ve been done to see them and got my deposit back! She was trying to do me a deal and pay an extra £1000 to them and she will give me freebies I don’t think so the way she spoke the not me I will not be happy with someone like that dealing with our big day! We have since found a new place a lovely old manor house that is beautiful and has brilliant gardens and after they heard what had happened they are giving me a discount as only 6 months away so classing it as a late deal!! Yay!!!