My best friend got her dress through DB a year ago. She requested not to be contacted by any outside parties (AND she checked the box saying “Do not contact me”! I watched her do it!), yet she was harassed for months afterward – email, phone call, snail mail… everything.
So when I got engaged, she warned me against going to DB. We went to a different boutique but they required appointments, sp we went to a second boutique who also required appointments, and then ended up at DB since they were the only ones who didn’t require appointments.
DB would NOT let me try on anything without filling out the information sheet. I GRILLED the lady before I took the clipboard from her – “You’re not going to sell my information right? I won’t have ANYONE ELSE contact me about ANYTHING? So I won’t get ANY phone calls or emails or letters from random vendors I don’t care about? How can I be 100% sure you WON’T give my information to anyone else???”
And she told me all I needed to do was check the “Do Not Contact” box, and my information would ONLY be used to get in touch with me regarding alterations appointments.
So I asked AGAIN, “ARE YOU ABSOLUTELY POSITIVE that if I check this box, NO ONE ELSE will contact me?” and she promised me no one would contact me.
So. I checked the box. With a HUGE BOLD BLACK “X” mark. AND I wrote in words (all capitals!) “DO NOT GIVE OUT MY INFORMATION TO ANYONE. I DO NOT WANT ANYONE ELSE CONTACTING ME WHATSOEVER“
I reluctantly handed over the clipboard, asking one last time “You’re SURE no one will call me?”
Not even a week later, I had received 11 phone calls, 5 pieces of mail, and more than 20 emails from random vendors.
And I KNOW 100% it was from David’s Bridal – I had only been engaged 2 weeks, and had not shared ANY personal information with anyone else at all regarding my upcoming wedding.
DB completely lost my business for that. I refuse to believe it was just a simple mistake by an absent-minded clerk who didn’t read the ENORMOUS CHECK MARK, after I made suchhhh a huge stink about it, And after the SAME thing happened to my best friend!
So, my question… WHY do they do that?? What kind of horrible corporate policy enables them to LIE to potential customers’ faces that their information is protected? And why even HAVE that stupid “do not contact me” box if it’s just a horrible joke???
It was awful trying to call them and fight them to remove me from any and all mailing lists, phone lists, email lists, etc…. Not the way I hoped to start my wedding planning journey.