(Closed) Spinoff – Share your rude customer horror stories!

posted 7 years ago in Career
Post # 3
Member
572 posts
Busy bee
  • Wedding: March 2012

We had numerous customers engage in sexual activity in the fitting rooms throughout my retail career where they would leave used condoms on the floor or have similarly used the bathroom on a pile of clothes.

I have been called ignorant and stupid on numerous occasions.

And the”backhanded” customers who would say things like “Well, I dont know what size she is..but I know shes plus sized like you…What brand and size do you wear?” Thanks for reminding me that I am fat! lol

Post # 5
Member
572 posts
Busy bee
  • Wedding: March 2012

@kate169: NOBODY wanted to draw the short straw on these kinds of things! 🙁

Post # 6
Member
2981 posts
Sugar bee
  • Wedding: August 2011

I worked at B&N for a few months at the cashwrap. I’ve been called “racist”, “asshole”, “dumbass” oh I could go on… the WORST was when we had to endure a toddler throwing an absolute utter tantrum that the mom let go on for (I timed it) 23 straight minutes, over a stuffed toy. Instead of taking her kid out, she just waffled back and forth trying to talk the little monster out of being upset. I’m no mommy of the year, hell, I’m not even a mother, but geeze lady, take your brat and LEAVE!!! The WHOLE store was stairing. This was last x-mas.

Walmart refused to sell us photos b/c some jerk deemed them “too nice”. That’s right. Photos I TOOK. Flat out refused to sell them to me. I haven’t set foot in that Wal-mart for over a year. I’ll still go in if I’m w/ my mom or something, but I won’t buy anything.

 

Post # 7
Member
2731 posts
Sugar bee
  • Wedding: March 2014

These are necessarily “rude,” but more like people not thinking before they speak.

I worked at Old Navy when I was in high school and one day I was folding some shirts, and I happened to be wearing the type of shirt I was folding. There was a mother and (adult) daughter next to me looking at them and the mother suggested the coral colored one (which I was wearing) and the daughter said something like “No, that’s an ugly color.” It took her a couple seconds to realize that I was wearing it and she quickly said, “Oh, it looks good on you, though.”

Another time I was working in the fitting room, standing at the table folding things people had brought back to me. There was a few people sitting on the little bench waiting for someone to try something on and someone in the group points at a table of shirts and says “Wow, look at all those lesbian shirts!” It was a table of flannel/plaid shirts. I actually owned a couple of the shirts from that table, but wasn’t wearing them at the time. I just thought that was an incredibly ignorant thing to say.

Annnnnnd, last one! Once I was working the register and a man came through the line and asked me when I was due. I was 17 and definitely not pregnant. I think he felt worse than I did after I told him I wasn’t “due.” A few minutes later I went over and asked my supervisor if I looked fat and she said no and asked why. When I told her what he said she said that I should have burst into tears and yelled “NO! I’M VERY SENSITIVE ABOUT MY WEIGHT!” Haha.

 

Post # 8
Member
2731 posts
Sugar bee
  • Wedding: March 2014

@Eight6Eleven: He said your photos were too nice?? I don’t even understand that!

Post # 9
Member
1425 posts
Bumble bee
  • Wedding: August 2013 - Rosehill Community Center

Man, these are great, reminds me of the http://notalwaysright.com site, so funny.  

I don’t work retail, but I can’t tell you how many times people have called me “sweetheart” or “honey” on the phone…  I find that so condescending, and HATE it!  

Post # 10
Member
2731 posts
Sugar bee
  • Wedding: March 2014

@NowDontLetsBeSilly: I hate that too!! I once had a waitress who was 16 or 17 at most call me sweetie, honey, or hun everytime she addressed me. I was not pleased.

Post # 11
Member
9482 posts
Buzzing Beekeeper
  • Wedding: October 2012

I was lucky enough to be treated very well.  At least that’s what I remember.  I don’t really recall being chewed out by customers.

Post # 12
Member
9482 posts
Buzzing Beekeeper
  • Wedding: October 2012

@CarolinaCola: See, I’m guilty of doing it to people – especially my patients.  I don’t mean to.  It comes out unconsciously.  I always catch myself, but I haven’t had any complaints.  I guess I should be more careful.

Post # 13
Member
3482 posts
Sugar bee
  • Wedding: February 2011

I had someone tell me not to say, “Have a nice day!” to him because he had other plans.

Then there was the guy who struck up a totally normal, friendly conversation with me and then out of the blue insulted my haircut as he was leaving.

And let’s not forget the zillions of customers who bitched me out for doing my job properly (asking for ID for cigarette purchases, not accepting expired coupons, not accepting expired credit cards…seriously?…not letting any new customers join my line when my light is off, my CLOSED sign is up and I’ve already worked 10 minutes past the end of my shift because nobody was available to take over my till…).

I also once told a customer to calm down and stop swearing after he had followed a woman into our store just to spew profanity at her because apparently she cut him off in the parking lot. He leaned over until his face was mere inches from mine, and said, “Lick me,” and disappeared into one of the aisles. By the time I’d paged the managers, he was gone.

Post # 14
Member
656 posts
Busy bee
  • Wedding: March 2011

I work in a car dealership in customer relations. Clearly, with a large investment, there are a lot of emotions involved. I’ve had people that were so irate that they were literally shaking because they hadn’t received a vehicle manual. a manual, people.

I had someone yell at me because the panels on the interior of the car (that they have owned for a YEAR) don’t “line up” and complained that EVERY car is like that. Why are you complaining to me? Tell the manufacturer! I didn’t physically assemble your car!

Mysterious engine noises, complaining for free oil changes, it all happens.

One time I found a used condom on the showroom floor.

Post # 15
Member
2157 posts
Buzzing bee
  • Wedding: July 2012

I used to work for a chinese food place working the phones and front counter. There were a few ineresting incidences:

I OFTEN had people ask me what the difference between the wonton soup and the wonton noodle soup.  I would just tell them that one has noodles while the other doesn’t .  One time I actually had somebody ask me which one had the noodles.  Ugh.

Oh! And I had one guy call me and complain that our delivery was too EARLY!  I’ve had late complaints, but really???  I told him it’d take 45 minutes to an hour.  It got there in 35 minutes.  He called me to complain that he had to get out of his hot tub to answer the door. He then sent the delivery guy away and told him to come back in ten minutes.  Okay. I’m sorry I was too efficient at my mimimum wage job to make you have to drag yourself out of that nice hot tub to buy expensive food. 

Not so much a customer story, but one of the girls I worked with had just broken up with a crazy ex and he wouldn’t stop calling th store. Thing was, though, he was actually crazy.  He would call and claim to be with CSIS (basically canadian CIA) and ask for my coworker.  I’d say she wasnt’ there and he’d tell me how she was an illegal immigrant from Russia and about to get deported etc. etc.  He got increasingly hostile so I had my manager take the phone (Iworked by myself up front so he had to come out from the kitchen) and it got to the point where the guy told us he knew where we were, he was in his car coming.  Then he cocked his gun over the phone.  My manager thought he’d patronize the guy and asked “that sounded like a canopener, right?”  I was really scared at the point but we got the police down there and they got the guy. Still scary!

Post # 16
Member
389 posts
Helper bee
  • Wedding: May 2012

I have one rude one. And one funny one. 

I worked cash in a grocery store, and there was a time durning the summer where I was doing 7am-12pm, monday to friday, which I loved. On tuesday and thursday durning those hours, there was a special needs guy named Chris. 

I don’t really know exzaclty his condition, but it was sort of obvious when he started talking. He was like.. mid 30s? THE CUTEST THING I have ever seen. I thought he was a sweetheart. He would always come over and say “H-h-h..hi Ashley..!” and he would chat about his dog and what not. He would stand by my till and help me bag groceries. Sort of. He would ask EVERY customer if they would like a carry out, even if they had one bag. It was adorable. 

One morning, it was really busy for some reason, so they had to get some grocery people to help out, and like 6 out of 8 tills were open. There was a lineup, and this man yelled really loud, to no one in particualr “CAN WE JUST HURRY UP [email protected]#” mutter mutter. He was pissed. People looked at him and continued to do their work. 

This man got to his turn, and was at the till ahead of me. Chris was helping me bag. The man kept muttering and what not. He only had a couple of bags. Chris asked in the sweetest voice if he would like a carry out. The man YELLLLLLED back saying “NO I DO NOT! AND I DON’T NEED YOUR F#[email protected]#ING SMART ASS ATTITUDE EITHER!!!!!”

The front end went silent and everyone stared at him. Chris’ eyes welled up, and I felt TERRRRRIBLE. The front end manager gave him an earful, then went and comforted a crying Chris in the office for 30 minutes. 

 

 

then the funny one..

Roughly the same time frame, I wound up working a night shift. Well like 630 to midnight. There was this girl I knew in HS, and her mom shopped at like 1130 at night. Massssive shop. She didn’t know who I was but she was a chatter box. 

I was the only till open, and she has like 2 carts. There was a man and a girl behind them just staring quietly, kinda pissed because they had like a bag of chips. 

At the end of her load, she had some ice cream, she kept chattering..

Woman = “And this ice cream is my treat for my night.. everybody deserves a treat!” 

She eyes the guy and girl up and down, and coos, “I know what youuuuuuur guys treat is tonight!!!” 

Man = “…..That is my stepdaughter…” (The man is like 40ish, and the girl is like 19?) The girl looks like she is going to puke

I burst out laughing. 

Woman = “Oh. Well then nevermind!! That would be odd wouldn’t it?”

Then the women leaves, and the guy slaps his chips down and says “Well she is an [email protected]#&ing psycho..”

 

AND one more funny one. This on KILLLLED me. 

In the morning, a woman (mid 20s?) comes in with just a box of Tampax. Right after her, comes a guy with just a box of Tampax.

He looks at her, looks at her box, looks at his, and says “Looks like we have the same problem!”

I burst out laughing. The girl just looks down, back up and goes “Uh. Yah” 

She had no funny bone. 

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