(Closed) Stained Wedding Dress – Recourse?

posted 11 years ago in Dress
Post # 3
Member
1246 posts
Bumble bee
  • Wedding: June 2009

How horrible. Stuff like this terrifies me. Once you get the problem resolved, be sure to leave an accurate review of the situation on their Citysearch listing, if they’ve got one. You should definitely warn other people.

Post # 4
Member
164 posts
Blushing bee
  • Wedding: September 2007 - Hyatt Lodge, Oak Brook IL

File a complaint w/the BBB!

I would also send a letter of complaint to the owner via certified mail, describing how you were treated and that you filed a complaint w/the BBB. Maybe say that you purchased your dress from them (the most important dress of your life, no less!) because of their good reputation and their high quality dresses. For the sales lady to say "that’s what you get when you buy an inexpensive dress!" is absolutely inexcusable, (not to mention stupid) because she basically insulted their products.

Ugh!! This story just makes me mad!! I’m really sorry you had to go through this!

Post # 5
Member
26 posts
Newbee
  • Wedding: June 2018

Ditto the BBB suggestion.  Also, have you defined to them what sort of recourse you’re looking for?  In dealing with customer service (in my experience) it’s often better to have a solution in hand that would satisfy the situation.  So if you’re looking for X dollars back in cash or a professional cleaning (probably too late) you should flat out ask them.  And keep track of all your contact with them–days you’ve phoned, responses you’ve gotten etc–so you have proof & history.

That’s hugely disappointing that the customer service was so bad.  Online reviews are a huge reason I choose to shop/not to shop at different stores however.  If it were me I would send a certified letter with my resolution request and a copy of the negative review I planned on posting on citysearch and anywhere else first and then try the BBB.  Good luck…

Post # 6
Member
629 posts
Busy bee
  • Wedding: July 2005

I agree with MissV. When I had to handle customer complaints, it went a lot smoother when they knew what they wanted out of it.

I’m sorry your dress was damaged…I hope you get what you need to make it all right. Dang bad wedding vendors! Don’t they know we only do this once (maybe twice 🙂 )?

Post # 7
Member
2030 posts
Buzzing bee
  • Wedding: December 1969

Threaten to write a negative review on yelp.com if they don’t compensate you properly.

Post # 8
Member
148 posts
Blushing bee
  • Wedding: June 2008

I second the Yelp.com review.  I’m not sure how bit Yelp is in KC, but in the Bay Area a bad Yelp review can make a big statement.  So sorry you had to deal with such crummy sales people!

Post # 9
Member
9 posts
Newbee

I second leaving very detailed online reviews about how bad the service was, and going to the BBB. You should also consider taking them to small claims court for the full price of the dress. Even if you don’t need the money, it will make a statement to them and hopefully deter them from treating other brides similarly in the future.

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