- 5 years ago
I wish I could give less than 1 star. I brought my wedding dress to her to get altered. From the start, she was awful to my mother. My mom called her at 8:30 at night to schedule the appointment and asked if she woke her and she sarcastically said, “Well, I wouldn’t be answering if you did.” Then we went to her this week after my mom thought maybe she was just having a bad day. My mom read the reviews on her website which were all great of course. When we went in this week, she was argumentative but I couldn’t tell if she was being sarcastic or not.My mom asked her if she made suits and she said that she stopped making suits when her husband cheated on her with many women in the suits (more than 20 years ago). This was all while she was fitting me for a wedding dress. She also complained about her son and daughter in law and how she had to get an MRI.I asked her if she had enough time because she kept complaining about how busy she was with prom dresses and she said, “Well, I guess I am going to have to,” in a very aggressive tone. I made an appointment with her to go in after she took some of the dress out next Friday. I had to call her today to make the appointment an hour later and she got very upset and told me that I should have had my calendar when I was there. I asked her if it was all too much for her and told her we could just take it elsewhere and she said she was fine but that she didn’t like when my mom called her at 8:30 at night, and that hopefully I would have enough sense to not do that. I ended up telling her that I would just come and get the dress that this should be nice experience and it wasn’t feeling like it. She said that I couldn’t come over at the time and she would have to call me when she was able. So, she held the dress hostage for the rest of the day until 7 p.m. when she called. I had told her that we would pay her for the fitting (we had given her $100 of the $200 she was going to charge already). She ONLY ACCEPTS CASH. She said, “I will make that call.” So, I went to get the dress and I asked her what she felt was fair and she said, “I am not giving you any money back. I have a sign in my house that says no refunds.” We never saw a sign. She probably just wrote it on a paper and put it up. So, she did not give the money back and she is probably not reporting the money to the IRS. This was a TERRIBLE EXPERIENCE. Some of the worst customer service I have ever dealt with. She was also very, very prying with questions. It was very uncomfortable. Almost like she was trying to see how much money we had. She is a very mean, bitter old lady who used to work at Burlington. I wouldn’t be surprised if she acted this awful there as well. I also found a really bad review on her here at weddingbee.com. She ruined someone’s dress and was AWFUL to them. I found the review today after I had decided to not go with her. STAY AWAY PLEASE!