posted 4 years ago in Rings
Post # 2
10596 posts
Sugar Beekeeper
  • Wedding: December 2013

I’m soo sorry you are going through this! Your ring looks very similar to mine which is also from Kay jewelers. I’ve had it since February of this year and haven’t had any issues with it yet but if I do I will not be having it serviced by Kay. I would rather take it to a local jeweler especially after reading this! I really hope you get a full refund!  Keep us updated and Goodluck to you!

Post # 3
1342 posts
Bumble bee

I am so incredibly sorry to hear you are going through this. How awful. And I completely understand wanting to start fresh from a different jeweler. I too would general want mine fixed to keep the sentimental value, a new ring just wouldn’t cut it, but it’s gone well beyond that now and you deserve to trust in your ring and be able to wear it daily without this worry. I am sorry that I can’t offer any advice, but i would definitely be exhausting the refund option if I were you. All the best!

Post # 4
1001 posts
Bumble bee
  • Wedding: July 2015 - City Hall!

I had a family friend who went through a similar situation. They kept runing her ring somehow with problem after problem and finally she called one day determined to be refunded. If someone said they couldn’t do that she asked for higher up. She spent 3 hours trying to get someone and finally she was refunded the whole purchase price. It is possible, just hard. Good luck!

Post # 5
1439 posts
Bumble bee
  • Wedding: January 2011

Kay’s takes their repairs to local stores, usually in the same mall as the store. Same with Zales and Helzburg. They aren’t sending it to a special repair facility somewhere with a team of people making sure your ring is perfect. I would recommend taking it to a local jeweler that you trust to see if it can be salvaged. Local jewelers work much faster and charge reasonable fees. I’d rather be out $40 and get my ring back in a few days than use Kay’s for their warranty. 

Post # 6
1141 posts
Bumble bee
  • Wedding: August 2015

Get your money back and find a ring somewhere else!  What they’ve put you through is insane!  Take it up with your credit card if you get a huge hassle!  Thankfully you have documented everything, so you should be in good shape when you report it!

Post # 7
1618 posts
Bumble bee
  • Wedding: October 2014 - Cape May

ce0604:  try Jared’s if Kays won’t refund the money. Jared’s is a partner company with Kay’s and has a repair shop on sight which I much prefer over sending a ring out for work. Messages can easily be crossed and I prefer to speak directly with my ring handler. Jared’s won’t charge you for any Kay products either and you can watch them work on your ring. I don’t normally go crazy over mall stores, but I did have a great experience with Jared’s. Otherwise just push for a refund and support a local jeweler. Either way, your experience thus far is unacceptable.

Post # 8
1112 posts
Bumble bee

This is what I wrote on another Kay’s post. I mentioned on the post that we only saved $800 by NOT going with Kay’s, I was wrong, we actually saved almost $2,000. Kay’s asked for $3,400 for and Adiamor asked for $1,600 and only took 3 weeks, 2 weeks if you pay an extra $100. Anyway, here’s my story! 

I’m not stepping into any Kay’s store anymore… Sorry for saying this but first of all, for the quality of stones they have, mostly EGL or IGI certification which means the specs are at least 2-3 level off, like if they say it’s a G, it most likely mean it’s an I or J (You’re paying for a so called high quality stone, but it’s not). I had my engagement ring custom made by Kay’s thinking that they’re reputable… Asked for an 18k rose gold with milgrain(they even said they couldn’t make the milgrain, but suddenly were able to when we almost decided to cancel the order) etc. My husband had to come back and forth to check on it… once we received it, it didn’t look anything like how we wanted! And they gave it to us in 14k not 18…they called the jeweler and asked why, he said it’s because they don’t make 14k rose gold… They even lied saying no jewelry store in America make 18k rose gold, and that they’re most likely coated in 18k rose gold. Does that even make any sense? Where do they get the 18k rose gold coating if they couldnt make it at all? Lol and why didn’t they mention this to us in the beginning that they don’t make 18k rose gold? I almost cried! And my then fiancé now husband was feeling horrible about it! They wouldn’t even let us return it despite it being their fault! We had decided to have my ring remake (custom made) by Adiamor (also where we got our diamond) and I was so happy with the result! I contacted Kay’s through FB, and after all the e-mails, we were finally able to return it, & decided to return it to a different Kay’s. We also saved at least $800 by having Adiamor custom make it in 18k! Here’s the before and after photo. Top photo was my inspiration, left ring is by Kay’s (does it look anything like it? Not really lol), right ring is by Adiamor. Also posting my NOW ring. adiamor also made it within 3 weeks! I didn’t see any mold or CAD model, just wanted it done ASAP. 2 weeks if you pay extra.”

<br style=”box-sizing: border-box; margin: 0px; padding: 0px; max-height: 1000000px;” />Read more: http://boards.weddingbee.com/topic/key-jewelers/#ixzz3BasmS8Tb

Post # 11
1342 posts
Bumble bee

ce0604:  ridoculous! Sorry this nightmare is continuing. 

threaten to take them to fair trading. 

Post # 12
466 posts
Helper bee
  • Wedding: October 2015

I recently moved and need my e-ring resized. It’s from Jared but there are no Jared stores here, but since Kay is a partner store, they said they’d be able to honor the free resizing and protection plan my Fiance purchased…..but it would take 2 weeks. I already didn’t like that, and planned to go to Jared (2 hours away) where they’ll do it on the spot and I’ll have my ring in a few hours. <br /><br />Now, I’m SURE I won’t work with Kay, as I was considering buying our bands there out of convenience. This is terrible, I hope this gets resolved for you!

Post # 13
64 posts
Worker bee

I don’t know about in America bug in Australia you are entitled to a full refund if the product does not meet the requirement for which it was purchased or is faulty. Which yours clearly is. I would start researching other cases to get some evidence to throw in their face.

Post # 14
2734 posts
Sugar bee
  • Wedding: May 2014

ALWAYS continue to ask for their boss (whoever you’re speaking to’s boss) until you get someone who will give you what you want!  My husband does this (with any situation) & doesn’t stop until he’s happy! 

Post # 15
756 posts
Busy bee
  • Wedding: September 2014

Keep calling and Demanding your money back! And DO NOT go to Jareds!  I took my gradmothers ring in to be fixed up (it was a 5 ston. Diamond band and need the prongs re built) and they told me it would be $680 to fix it! I drove another 30 min to the local store my Fiance got my Ering at for a second opinion and was quoted $100.  $100!!!!  

All these massive stores don’t care about repeat customers or quality or craftsmanship. They know 75% of people in the county will shop there when looking for jewelry. 


When end you get your refund go on yelp and find a local real jewler! 

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