- 7 years ago
I dropped my engagement ring off at Kay Jewelers for the THIRD time to be fixed exactly 2 weeks ago today.
- When my fiance purchased it the gold on the halo was molten and the diamond was set crooked, but he didn’t want to put off the proposal any longer so he gave it to me. Once we showd our families, we sent he ring in for service the first time.
- It came back to us 2 weeks later and looked perfect, but then a halo diamond fell out, so back in for repair it went.
- When it came back the next time (1 week later), the side halo was messed up (molten gold, again) and they had poured a bunch of gold into the space where the diamond fell out in an attempt to create “prongs” to hold it in. So, back it went for the THIRD time.
<br />When I dropped it off they told me it would be about 2 weeks, but they didn’t write a “promise date” on the slip. Since today was exactly the 2 week mark I called to get a status update at 1pm ET and they informed me that my center stone – the one my fiancé spent weeks looking for & had saved up for – had been chipped under the prong. They said that the “promise date” was 8/28, and would I like them to carry on with swapping out the setting. Wait, what?! Were they ever planning on telling me about the chip? What if I had never called? Also, if the promise date is in TWO DAYS how long have you known that it was chipped?! Were they hoping I would forget about my engagement ring?!<br /><br />They THEN tried to make it seem as if I was somehow responsible for the chip UNDER the prong. “We didn’t chip it, we found the chip.” Uhm well thank you for “finding” it – but how do you think it got there?! It’s UNDER the prong!<br /><br />I’ve had to bring my ring in for repairs 3 times since I received it on Christmas Eve 2013 (so just over 6 months ago) & this time they’ve created irreparable damage. Their only solutions at this stage is that they’ll replace the setting (for the third time) and the diamond (yeah, no shit). And they’re telling me that I won’t get a ring back until 8 weeks from now… which means at MY BRIDAL SHOWER (which is on September 21) I won’t have an ENGAGEMENT RING.
My fiance and I would just like a refund and to be able to start from scratch at a local jeweler that will provide better quality and customer service. Throughout all the work that has been done on the ring, we justified it by saying that it was still the same diamond he proposed with, but with the diamond having to be replaced as well, all of the sentimental value of the piece is gone.
Also, unfortunately for them, I have LITERALLY ZERO confidence that they can do this without messing it up. I do not mean “literally” in that new way where you can say “literally” and mean “not actually literally.” I mean I whole-heartedly, with every fiber of my being and intellect, have not one iota of confidence in their company or their products.
My fiance was on the phone with them FOR TWO HOURS, and eventually they told us that someone would call us back within 24-48 hours once they finished “investigating the situation” and would let us know what our options are. Uhm… what are they “investigating.” They’re the ones who informed us that there wa a chip! They are the ones who currently have the ring in their possession, not us! Do they think that tabling the issue for 2 days is going to make us calm down? It only incensed us further.
Can you imagine the backlash if this all happens, they replace everything in a bid to “start from scratch” and the product is STILL a piece of shit?
Regardless of how much the ring cost (and I will say that my fiance paid a pretty sizeable amount of money for a ring with VERY good specs), when a company sells a product they should be selling a QUALITY product that they will be able to stand behind. I always told my fiance that he could propose to me with a twist tie with an eraser on top and at this point I almost wish he did – he was ripped off in a HUGE way, and I am so, so, SO disappointd in this horrible company’s quality and customer service.
Needless to say we will NEVER be going back there, and do not recommed them to ANYONE.
<br />Awful. Useless. Waste of money. DO NOT BUY ANYTHING FROM THEM.
(Also, to be fair – this isn’t the fault of any individual person who works at the store or in their call center [they were all amazingly calm… except 1 lady] – this is all the fault of their production facility, designers, and quality assurance folks – none of whom we are able to speak with, obviously.)