- 4 years ago
I am very angry and disappointed at Sam’s Club. I asked flowers to be delivered last Thursday and I live in Los Angeles central area. Half of the flowers arrived on time, but the other half did not until the next day. During the wait, I called Sam’s Club and they only told me that i would receive an email when it was sent out and could not provide other info. We waited for an entire day and the flower did not arrive that night. When we called again at night at 6pm, their customer service was already out.<br />Because it was delivered late, flower did not have enough time to drink water, my schedule was completely messed up, I had to get extra help from friends and money for other flower, and, it causes tremendous amount of stress on me right before the wedding. I got anxious, cried, and felt stressed. Not a mood a bride wants to have. <br />After the wedding, I called Sam’s Club to request refund. Their response disappointed me even MORE. After several long calls ( on hold most of time), they would only give me $25!! and I had to insist talking to their manager 3 times before the woman was willing to transfer further (still didn’t get to talk to a manager). However, in the end, they said they could only give me $50 back. This is humiliating. I even spent $45 on the membership just for wedding flower. <br />They insisted that they would not give me full refund because flower was not damaged. BUT IT WAS LATE! and this is for a wedding, and it can’t be late. Most important of all, they did not try to solve the problems. I did not receive any information about late delivery and they did not try to compensate me fairly afterwards. They don’t deserve any trust from customers. It is the WORST company ever. <br />I tried to post this review on their website, and it was blocked. So I can only post my experience on all bridal websites to tell all brides-to-be that: STAY AWAY FROM SAM’S CLUB! you don’t want extra stress to ruin your wedding mood.! and hope you find a good alternative.