(Closed) STILL waiting on new setting…

posted 6 years ago in Rings
Post # 4
Member
1458 posts
Bumble bee
  • Wedding: January 2015

I don’t think you’re being rude at all… I have had stones set in rings that I dropped off and picked up ~45 mins later.

Post # 7
Member
269 posts
Helper bee
  • Wedding: October 2012

Now obviously I don’t know the details here, but I am a jeweler, so I can give you my perspective on the situation.

If your ring was being made from scratch, it takes time. And even if the jeweler started on schedule  – to be quite frank – sh*t happens. The ring might have had porosity and needed to be redone, the setting might have needed to be altered based on the shape of your specific diamond, etc etc etc. And if your ring hadn’t been touched yet, we might assume that problems happened with the ring that was being made BEFORE yours.  I don’t think anybody was really untruthful with you, I think they gave you a reasonable estimate and fell behind. They should have CALLED you and let you know, but I don’t think anybody told you a lie.

I try to gently remind my customers that at my store everything is handmade and it takes time to make it right. Every ring is different and presents its own challenges, and sometimes we fall behind because of a particular difficulty – we want to take time to make sure every piece is one that is going to last a lifetime. It’s not like ordering a pizza, lol. So I’m really sorry that this happened to you, and I hope you love your ring when you finally get it!

 

edit: and OMG it is gorgeous!

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