(Closed) Store ordered the wrong dress :(

posted 7 years ago in Dress
Post # 3
4824 posts
Honey bee

I think you will be fine and their offer is nice and reasonable since you will be getting your dress in time (if not that is a whole different problem)

I know you are sad and a bit stressed, but you will get your dress in time with enough time for alterations. I think their offer is lovely and really they do not owe you more if they can deliver what they promise.

This is under he assumption you live in the same area as the store and you can make it there when the dress comes in. If you live across country then the story may change.

Post # 4
23602 posts
Honey Beekeeper
  • Wedding: September 2011

*HUGS* It will all be okay!  I think they’ve offered you a great compensation plan – it’s hard as a bride to keep calm, but you’ve still got time for them to remedy the situation. Don’t panic yet!

Post # 7
350 posts
Helper bee
  • Wedding: September 2011

Don’t stress too much.  When my dress, a Watters gown, came in 2 months ago it had flaws.  I almost had a heart attack.  I had 3 months until my wedding and I had paid a lot of money for a brand new gown.  I asked the store to get me a new one.  It turns out that although it took 6 months to make my dress the first time, the replacement came in within a few weeks. Amazing how that works.

You will get your gown and I think that what they are offering you is fair.  You will have your gown in time for alterations and then some. 

Post # 8
39 posts
  • Wedding: April 2012

I just posted a thread yesterday because this same thing happened to me – the only difference is that my dress didn’t come in yet, but I went in to try on the sample again and the one they brought me was not my dress, and it turns out that they had written the wrong style number on the slip.  🙁  I’m in the same boat as you – I’m debating if I should just keep the wrong dress that they ordered, which was similar but still not MY dress, or re-order the dress I wanted and pay for 2 dresses.  🙁  At least your store offered you compensation, my store just told me that I should have double checked the style number on the slip (which wouldn’t have helped, because they use internal store codes).  Good luck, I hope everything works out for you!

Post # 9
3166 posts
Sugar bee
  • Wedding: October 2011

their offer is very nice, at least they didn’t give you the runaround and owned up to the mistake. don’t get greedy, they’re fixing the situation in a perfect, professional manner and are already giving you sizeable compensation.

Post # 11
128 posts
Blushing bee
  • Wedding: June 2012

Were u able to get your original dress after all?


u were my dress twin! makes me sad to think u werent able to wear her!

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