(Closed) Strategies for if a vendor flakes last minute?

posted 6 years ago in Logistics
Post # 3
Member
3885 posts
Honey bee
  • Wedding: September 2011

First, pay everything with a credit card. It’s MUCH easier to get your money back via credit card dispute than going to court or (worse) waiting in line with all the other unsecured creditors post-bankruptcy, and getting maybe a few pennies.

Depending on the type of vendor, you can/should ask THEM what their Plan B is. Like the limo company should have a big enough fleet to swap in a different car or driver at the last minute. You’re paying them, so it’s their job to worry about these details. If they can’t describe their Plan B then maybe you should be shopping elsewhere.

Stick with bigger companies if you can, because they’re more likely to have that Plan B already written.

If it’s a small vendor, consider moving your delivery/arrival times forward. Have your flowers sent 4 hours early, so you’ll have plenty of time to track them down if they not show up.

“Friendors” (pseudo vendors who are really your friends/acquaintances and may have other “day” jobs, like your pal from the office who does cakes twice a year because she thinks it’s fun) tend to be flakier than professionals who actually earn their living doing weddings. So be very cautious when considering whose services to use!

Post # 4
Member
2622 posts
Sugar bee
  • Wedding: November 1999

Have it in the contract who will fulfill their obligations if they can not. All by vendors had an alternative (except caterer). The caterer was too big an operation (owned 2 restaurants) for a job like this to fall through. i was most concerned with the photographer since its a small operation.

Post # 7
Member
2073 posts
Buzzing bee
  • Wedding: July 2012

A lot of vendors put a clause in their contracts that states their responsibility to you if for some reason they are not able to fulfill their obligations.  Even our “friendors” had clauses like this. All of our “friendors” do weddings as their full time jobs though, so we got lucky. 

All but one of our vendors said that they would put us in contact with a replacement vendor that they have worked with previously and there would not be an additional charge.  The only vendor that didn’t promised us a full refund.  We were good with this since we were given the names of the “back up” vendors in the contract and they all had good reviews.

A PP has a great idea about paying by credit card.  You have lots more leverage this way.

Post # 8
Member
4193 posts
Honey bee
  • Wedding: July 2012 - Baltimore Museum of Industry

Both our photographer and DJ have back plans- photographer has a list of others he would contact, and DJ’s son could fill in for him. Both would refund, if we weren’t happy with the new  vendor. 

That said, I interviewed a couple other photographers- if mine contacted me with an emergency, I would probably try my second/third choice.

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