Post # 1
This isn’t the end of the world but it has been bugging me!
Just shy of a month ago, I bought my dress at David’s Bridal. I was not planning on it but found one that was on clearance that I liked. I did not get any additional discount on it for it being a floor sample.
Well, stupid me – I should have looked it up on my phone while I was there. It was available on the website at the same clearance price. The way the sales consultant presented it, I thought it was the last one available.
I pulled out my dress again to show a family member last night and realized there is a small tear near the zipper (fixable but still irritates me) and the hem is a little dirty.
I paid the same price for a floor sample that I could have gone online and gotten an unworn version of the dress for! What an idiot!
The dress has now been reduced $100. I do NOT want the lower price. All I would like them to do is take back the floor sample and let me get the same dress ordered new, since that was the price I paid.
I know I may be SOL here, but any guesses? I’m debating going in with my dress in hand tomorrow and pleading my case. I feel like since I haven’t had alterations yet they may want to appease me.
It certainly isn’t the worst thing in the world, I just feel so dumb for not inspecting it more closely and checking to see if I could get a “new in box” one for the same price from the website. I hate feeling stupid.
Post # 3
Try calling the customer service line and talk to them. They may be able to exchange it.
Post # 4
I agree – call DB and see what they say. I’m afraid that sample sale dresses are unreturnable though
Post # 5
They might. I went to DB on my first shopping day every and bought a clearance dress. I found a different dress and purchased it, my mom and I went in and told them that I bought a different dress and no longer needed that one and they let us exchange for in store credit.
Im sure every DB store is different, but maybe! If they won’t give you a brand new dress, you could maybe just try and get store credit and use it towards Bridesmaid or Best Man dresses, veil, etc and order your same dress brand new online yourself.
Post # 6
@AlwaysSunny: Yeah, the thing is though – it wasn’t a sample sale dress! The consultant just represented it that way.
Thanks for the other responses. I googled some and it looks like it doesn’t hurt to ask, very very nicely. I can present it (again, very nicely) as though I am hoping to buy my BMs dresses, my alterations, etc there (and my mom already bought her dress there), but that I’m feeling really bummed about this whole thing.
The other thing is I bought it in a DB about 2 hours away from where I live (so I could meet my parents to shop). Not sure if that will work in my favor or against me, but at least I can present it as “I feel like this gal at the other shop didn’t let me know all my options, but I’m hoping to buy everything else in this store, can you help me?”
Post # 7
Since it was a floor model they should have fixed any problems with the dress and had it cleaned and pressed for you for free. That is what I was told happens at David’s Bridal on all floor dresses when I went to buy my dress. Luckily they were able to order me one in time for our wedding.
Post # 8
Definitely worth a try asking! I’d be mad too.
Post # 9
I went in today and they were really nice. David’s Bridal physical stores and David’s Bridal online stores operate out of different warehouse inventories and sort of as separate businesses – so just because something is available online does not mean the store can order it. It’s not a great business model, but other retailers do it and I understand it.
So, that answers why the consultant treated it like it was the only one available – there truly aren’t any for the stores to order anymore, the gal checked today. Just via online. Now, the price DID go down in the store too, but I’m okay with that. That’s the risk with anything you buy, I knew that going in. It was worth it to me to have it locked in.
So, she wasn’t able to exchange it out for me. It sounds like she would have if they’d had any stock. BUT – they are going to fix the small tear in the zipper area (it really is minor, ripping out from the seam a bit), do a complete bead check, and clean it at no cost. That was no problem at all, I didn’t have to make a case or anything.
Overall, I’m happy! Really, it was that feeling I needed to get rid of – that I’d been duped or something. I wasn’t duped, no one lied, it just has to do with their online vs. store stock. So I don’t have to feel bummed when I think about the dress anymore, and that’s what really matters – plus it will be pristine!
Post # 11
Yeah, I always notice on their site that sometimes the dresses are listed as “Store only” or “online only” or it’ll say both. And when I was at DB, the lady acted like all the dresses o the floor were “floor samples.”