(Closed) super PISSED about my ring

posted 4 years ago in Rings
Post # 3
Member
5982 posts
Bee Keeper
  • Wedding: April 2018

@SnowBride2013:  What kind of stuff are we dealing with here?  A picture would be helpful

Post # 4
Member
11284 posts
Sugar Beekeeper
  • Wedding: April 2012

@SnowBride2013:  what types of problems are you experiencing?  just the loose stones?  do you have a pic to show us?

Post # 7
Member
233 posts
Helper bee
  • Wedding: August 2013

Does the jeweler have anything to say about your repeated issues? Hopefully it’s a fixable lemon . . 

 

Another option would be to take it to another jeweler and see if they can fix it properly? The cracked/chipped stones might be worth it to take to the original place to get them replaced, but then take it immediately to another jeweler to get it all readjusted/remounted. It sounds like the original place is a crappy jeweler after all. Or the ring design is high risk.

 

Unfortunately, some setting designs are just higher risk for stones coming loose/getting bumped, so maybe it’s just a high risk design and this person isn’t up to the task? And what kind of stones are they that they are getting chipped and cracked?!? Are they doing it just under normal wear? Could it be temperature extremes or that they aren’t protected by the settings correctly? Or is the guy putting too much strain on them with his mounting? (i’m a material scientist, so I think a lot about these things).

 

I’m sorry, it all sounds like a real nightmare. I have a ring made by a jeweler-friend who died and have been super paranoid about taking it to a new place for fear they are going to ruin it. So far so good, but I understand the pains you are going through.

ETA: just saw your response – what kind of prongs/mounting is holding the small stones?

Post # 8
Member
5982 posts
Bee Keeper
  • Wedding: April 2018

It’s a pretty ring, I love the design!  I don’t think a jeweler would be so punitive as to create something that was falling apart on purpose, I mean, after all, HE’S the one that has to keep fixing it.  I know that you designed it, but I would take it to another jeweler and ask their opinion on what exactly is going wrong as far as the setting with the stones chipping and falling out, at least that way, you’ve got a new set of eyes on the whole thing and perhaps a way to leverage the current jeweler into fixing it once and for all.

Post # 9
Member
2390 posts
Buzzing bee
  • Wedding: July 2011

It’s pretty shitty customer service to make an inferior product and also claim that you don’t give refunds.  I’d be calling the BBB on his ass.

Post # 10
Member
3101 posts
Sugar bee

@SnowBride2013:  I agree that you might need to call BBB if he won’t make it right.  I would ask him to replace with a new ring maybe?  See if that one is better.  Or demand a return.  I have side stones in mine and in 6 1/2 years I’ve never had one fall out or loosen!

Post # 11
Member
1332 posts
Bumble bee
  • Wedding: September 2013

I bet it has to do with the design itself.  When small diamonds are set in the band they can get loose very easily due to the prongs.  You might want to check in on getting more prongs or bigger ones.  I have a ring with small diamonds and the prongs are fairly large to keep everything in place and safe.

Post # 12
Member
6361 posts
Bee Keeper

These problems don’t sound normal… the jeweler should recast the ring because clearly something’s wrong with this one. Hopefully it’s not “incompetent jeweler” =/

Post # 13
Member
12 posts
Newbee

So sorry that you’ve had all these issues!

I would definitely have another jeweler take a look at it for a second opinion for what is going wrong. Since you are being so careful with your ring, and even by the jeweler’s own words, you really should be able to do most things with your ring. I would also agree with previous bees that mentioned that perhaps the prongs in this ring aren’t quite suited for this design, something the jeweler definitely should have known if he makes customs.

Good luck! I hope that this can be resolved and not cause you or your fiance any more stress.

Post # 15
Member
12 posts
Newbee

@SnowBride2013:  🙁 Oh no! I really, really hope that it can be resolved within the 6 month warranty period, especially since you’ll be moving away!

Post # 16
Member
233 posts
Helper bee
  • Wedding: August 2013

@SnowBride2013: 

Platinum is harder, but 14K white gold shouldn’t be that soft or much of a concern for a paralegal situation (if it was 18K gold, then I might be concerned, but white gold is an alloy with nickel which makes it harder). And the diamonds are cracking? wow. just wow. Those diamonds have some serious flaws. Do you have any documentation about what diamonds are supposed to be in the settings (type/clarity/etc)? Can you get them independently appraised to make sure that’s what is in there? If a diamond cracks, then you should be able to see the defect or the cut should be bad enough that the appraiser will see it. Really, a diamond is only going to crack if there’s a defect in there though. If you have really low quality diamonds, then maaaybe it’s possible they have defects large enough to cause cracks. But I think this dude is giving you the crap diamonds of his lot. Reading your posts about possible hard feelings might explain why.

If the diamonds in there are the grade they are supposed to be, then I don’t know what to tell you because you aren’t going to have much to work with besides making him keep fixing it until the warranty expires.

Worst case scenario: It may be you don’t have enough $$ to pour into them so they don’t have the defects and might want to consider switching to something that you can get a higher quality version of (say CZ or something). You should get guidance on your quality diamond and the cracking probability from a different jeweler just to be sure (I’ve never heard of diamonds cracking). But I still think this dude must be shafting you (although it’s probably biting him in the ass now lol – hope he’s replacing your diamonds for free). I know all the jewelry stores who promise to replace your diamonds for free make me really nervous.

So yeah, get the diamonds checked at another place if you haven’t already done that.If they are what they are supposed to be and there aren’t large defects, maybe just run out the warranty or place another BBB complaint. But at the end of the day, I’d get a different jeweler to fix the ring. White gold should hold it and the diamonds shouldn’t crack. Something is seriously wrong and there’s very little you can do that you haven’t already done to make this guy fix it. So go through this diamonds until he doesn’t have shitty ones to give you any more? I really don’t know. That sucks!

But definitely don’t buy anything else from this guy! 

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