(Closed) super PISSED about my ring

posted 9 years ago in Rings
Post # 17
Member
89 posts
Worker bee
  • Wedding: September 2013

@SnowBride2013:  First off: beautiful ring!

I actually have been having some similar problems with my ring, in terms of poor craftsmanship and even poorer customer service.This is going to be a long-winded version of events, but please put up with me!

I have a round diamond in a round halo with diamonds around the halo and around the band. My fiance custom designed the ring and he did it at the same jeweler as he bought the diamond. He proposed on vacation and the ring was too big, so we went to have it sized as soon as we returned. On the day I was bringing it in, I noticed my centre stone was loose because I could hear it clinking when I shook my hand. Anyway, we took it in, he tightened the diamond and sized the ring; everything seemed a-ok. Then about a month later, I heard the same clinking. Sure enough my centre stone was VERY loose. I could rotate it all the way around in the setting! I brought it in again and he replied with “Well, what are you doing with  your ring? Rock climbing?!” I felt pretty uncomfortable with his response, but I just wanted the ring fixed, so I again got him to tighten it and that was that. Guess what? A few months later I was back. Well this time I took my fiance back with me, and the jeweler reacted with the same tone as the previous time I had come in; snarky and defensive. He ended up telling us that the diamond “should be a little loose” (um, ok?!) and that if it falls out: “Well it is insured isn’t it?”. Like that is the point!

Anyway, my fiance and I decided to bring the ring to another jeweler entirely and ask for a second opinion. Best decision we made! Right away they were able to see the problems with it and they were so knowledgeable and helpful, I was so impressed. They spent about an hour total with us, telling us how diamonds are supposed to properly be set and how the centre stone in my ring was not set properly. Pretty much the prongs on the ring were not even close to thick enough to hold the diamond in the setting. Upon closer inspection, they also discovered that all the diamonds in the halo and around the band (I think there are 36 total) were actually not set properly and there was increased risk of the diamonds falling out soon. I couldn’t believe what they were telling me, because to me I thought the ring was perfect!

We ended up leaving the ring with them, and they did a fantastic job correcting the tiny flaws. I picked it up last week and I haven’t stopped staring at it since. The tiniest changes make the hugest difference!

Sorry for the long response, but I just wanted to share my experience and basically urge you to get a second opinion. It never hurts and eventually you will come to love the ring as much as you did the day you got it!!!

Good luck!!!

 

Post # 18
Member
517 posts
Busy bee
  • Wedding: October 1993

Love, Love, Love, east/west settings.  Hope everything get resolved!

Post # 19
Member
3683 posts
Sugar bee
  • Wedding: November 2012

While skinny pave rings tend to lose stones, it shouldn’t be happening this often when the ring is this new.  I’d ask him to recast the ring.  The fact that he insisted that you should be able to wear your ring for everything is also a red flag to me – most jewelers insist that delicate pave styles should be worn gently.

Post # 20
Member
564 posts
Busy bee
  • Wedding: September 2014

Get a second opinion, then take that back to the original jeweler and insist he recast it. Clearly, he made a mistake the first time and is just trying to evade responsibility or having to do more work.  

Post # 21
Member
909 posts
Busy bee
  • Wedding: October 2012

Hmmm…I have a 14k white gold ring from a “big box” jewelery store that isn’t particularly known for quality, and it has tons of tiny pave stones. NONE of them has ever come loose. 

Honestly, if it were me, I’d cut my losses and take it to another jeweler, have them remove the center stone, and reset it in a new setting. It just doesn’t sound worth the hassle to deal with your current setting, which is clearly subpar quality. I’d maybe ask your jeweler first if he’d be willing to reset it given that he delivered an inferior product, and if he won’t, then leave some negative reviews and move on, find a new jeweler.

Post # 24
Member
774 posts
Busy bee

@SnowBride2013:  If you do decide to let him recast it get everything in writing that he has promised you. make hime replace the side dtones with the ones that are the quality you paid for. keep track of everything and get documentation!

Post # 25
Member
774 posts
Busy bee

@SnowBride2013:  also If I were you I would get my money back and take it to a different jeweler. you have no moral obligation to let him fix it anymore, you’ve already let him “fix” it numerous times and it’s still not fixed!

Post # 26
Member
1486 posts
Bumble bee
  • Wedding: April 2013

Even if he has a no-refund policy, you need to push for a refund. One thing you can use for leverage is the fact that jewelers rarely have many reviews, so if you post reviews of your experience to Yelp, wedding boards, google, etc, it is likely that yours would be either the only review, or one of two or three reviews.

IF you get it replaced with a new ring from him, buy a designer ring through his store. Unfortunately, many, many jewelers are not good with pave, and it sounds like this one’s a dud. It’s likely that his attempts to fix the ring are making it worse. I would not allow him to make me a second ring. He has already proven he’s incapable of fixing this one, so I highly doubt a second ring would be significantly different. From reading your story, I really think the problem is that his pave-setting skills are extremely subpar. I suggest that for your next setting you go with an established brand known to have durable pave, like Ritani, Simon G, Beverly K, etc.

 

Post # 27
Member
210 posts
Helper bee
  • Wedding: July 2013

@SnowBride2013:  what type of metal is it? Some metals are softer than others making it more prone to falling out

Post # 28
Member
1455 posts
Bumble bee
  • Wedding: February 2012

Once bitten, twice shy. He’s had his chance(s).

Post # 29
Member
190 posts
Blushing bee
  • Wedding: August 2013

@SnowBride2013:  Somehow that doesn’t surprise me. I’d trust the second jeweler. I think the dude is giving you shit diamonds on top of shoddy work (pardon my language).

Only you know the details of your situation – like what your receipt and contract says/independent certification of the diamonds/etc. And more importantly, how much time you want to spend raking this jeweler across the coals.

Maybe get one more independent appraisal, and then make an action plan and get your money back. Because it sounds like a crap job and he’s falsifying what diamonds you get. Not cool man. Not cool. At least destroy him on online reviews once you’ve gotten what you can out of the situation.

But for future reference – they should be giving you a certificate with your diamond if it’s *really* to be trusted. So he should be giving you a new certificate each time. If he isn’t, be suspicious because it’s not like most of us have microscopes in our houses. I think sketchy jewelers bank on that.

Good luck!

Post # 30
Member
190 posts
Blushing bee
  • Wedding: August 2013

@SnowBride2013:  sorry, didn’t see your update. Not immoral at all. This dude is a sketchbag and knows how to work the emotional side of his business. If you can get your money out and run, do it. You don’t want his crappy diamonds anyway and it may be a huge waste of your time. Really. If it’s really going to be a nasty expensive fight, do it his way but make HIM pay for an independent appraisal (by a person YOU choose) this time as a minimum of your negotiations. Then have the work appraised immediately. My guess is he’ll buck up and make the product he says he was going to or his business is going downhill fast.

Then you can torch him online later :). Also, pass the word to every jeweler you show your ring to. Jewelers are not going to back up a guy like that.

But, from my point of view, the problem is his offer still keeps the shitty diamond in th epicture. So yeah. I’d go for the kill, but that’s my personality under situations like the one you’ve described :). I absolutely cannot stand being taken for an idiot. I once got the personal cell phone number of a regional manager of a cable company. I HATE cable companies :). Your jeweler would feel my wrath in so many ways . . .but do what you need to do. Good luck!

Post # 31
Member
697 posts
Busy bee
  • Wedding: September 2013

@SnowBride2013:  An appraisal from the jeweler means nothing.  It’s his “opinion” as what the ring should be worth.  You should get an independent appraisal from a GIA certified appraiser.  And I would not go back to them unless you want another subpar ring.  They should have OFFERED to make things right when you kept going back for repairs.  Not wait until someone else called them out on their lies.

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