- 5 years ago
So this is a long post, but I really need advise. I am absolutely devastated and pretty certain I don’t have a leg to stand on.
Me and my boyfriend went to the jewellery store together to order my Tacori HT2522CU. The jewellery store we were purchasing from offered finance which is why we went there as there is no way in a million years we could afford to buy such a gorgeous ring outright. Our main request was that we ordered in a size 5 as we didn’t want a resized 6.5 and that we had the top that could hold a 1-1.24 centre stone.
Around a week and a half later we received a voicemail to say they were putting the order through and it would be three weeks.
Three and a half weeks later we called to find out where the ring was, and was told it should have come in today but they would have to call the courier the following day to find out when it would be in.
The following day we chased them up to be told the ring had been put in on a 5 week order instead of a 3 week order and they would look and see if there was another one somewhere in our size (size 5 with a 1-1.24 top).
Eventually, we received a phone call to say that he has good news, there are three rings exactly as we ordered in the country and he was going to try and overnight one so we could pick up the following day, or failing that; the day after. My boyfriend confirmed yet again that it was a size 5 as he knew how important this was to me.
We weren’t in a rush for the ring, but obviously being told we could have our ring in a couple of days over a couple of weeks was awesome news (rookie mistake on our part apparently)!
Those two days passed and we chased them up again. Received a phone call to say they had the ring and it would be available to be collected late that day (didn’t think to question why we had to wait until later to collect it).
Anyway. My boyfriend collected it. He proposed two days later and then the following day I was having a good look at the ring and how beautiful it was, when I noticed that it looked like it ad been resized. At the bottom right on top of the little diamond I could clearly tell. I asked my boyfriend where to official tacori authentication card was and he said he had asked the dealer who told him it doesn’t come with one. Right then I knew something was off. I swung by a jeweller who confirmed the ring had most definitely been badly resized.
Then for a second opinion we took it to another Tacori dealer who confirmed that it had been resized in the wrong position. It has been done too closely to the diamonds and that a Tacori resize is done at the bottom in the centre, not way off to the side.
This dealer passed our information on to a Tacori rep.
Two days later the owner of the Tacori dealer that we purchased from called to tell us that we were lying. He said that the ring had never even been ordered and his son (the person who dealt with the order) told us we would be getting a resized ring and not a size 5. He said this is our problem now and he will do nothing about it. He did however mention that the authentication paperwork has been ordered from Tacori (what the hell, shouldn’t it have come with the bodged ring?). My boyfriend is obviously livid, and said what we want is the ring we ordered, and that he can’t believe this is their level of customer service and why in the world would even lie about this and make up a story. But again we were told we can pretty much shove it, they aren’t taking it back.
We have no way to contact Tacori directly regarding this. Although I doubt we’ll get anywhere there either, its pretty much our word against theirs.
If we had known we were getting a resized ring, why would we have asked “has this ring been resized?”
It doesn’t even make sense why we would lie about this when all we want is what we ordered! We aren’t asking for a refund or anything.
I don’t know what to do. I just want to cry. Just under $6,000 including tax just for the setting is a HUGE amount of money to us. This has literally ruined our engagement experience completely.