- 2 months ago
Bought my wedding dress from Taffeta & Tulle in Sept last year (wedding is end of this August) and I have to say, I am so disappointed with the whole experience.
I found a dress I loved, that was 3 times my original budget. The only justification I could make was that it was made to order with my measurements, so the cost of alterations should be nil or at least reduced, and the dress was BEAUTIFUL.
I fit into the size 6 sample (just snug enough that the seam of the natural waist left a faint red imprint line around my waist) but Marisza did my measurements, rounded up and ordered a size 10 with custom bust (small chested person here). I argued for a smaller size because in my opinion the sample dress fit reasonably (I wear a small or size 2 petite in regular clothing), and I was a couple pounds heavier than my normal (and truthfully, period bloated… ugh) but eventually, trusting her, I went with her recommendation (after all, she told me she was “so convinced” I wouldn’t lose the weight, she would pay for the alteration herself if I did…. ouch?).
Long story short, the dress did NOT fit. The “custom” bust I paid for ended up being something like a double D and the size 10 dress was exactly that, a size 10 dress. I could grab a handful of extra material from each cup and the waist.
It was a struggle to get an appointment, though Marisza finally accommodated me. I asked Marisza to reorder the dress but Marisza took my measurements against the dress and said they “were exact” including the chest (which should have been impossible, because she had rounded UP to get to the size 10 at the time of ordered the dress, and I had lost a couple pounds since… not enough to make up for the ill-fit of the dress, just to be clear… and also, I have effectively no boobs) so she couldn’t send the dress to be remade. I asked if I could trade the new dress for the sample dress, which Marisza said no to, because it had been “made to order with your measurements” (LOL) and so the hem was too short to be a sample dress. But she told me she had an “easy fix” and proceeded to put cups that had a monstrous amount of padding in the dress, and let me tell you, I looked RIDICULOUS. Even my partner (tagging along for moral support), who likes bigger chests, just laughed and said it looked ridiculous. When I said that wasn’t the look I was going for, Marisza spent a few minutes trying to pressure me into accepting that solution instead of just accepting my refusal.
To cut it short, we eventually got to the point where Marisza agreed to pay for the alterations to take everything in, which was greatly appreciated but was not achieved without a lot of passive aggressive and defensive comments on her part. Finding a seamstress was a hassle, and we had a whole other set of issues there, after I declined the seamstress initally recommended by Marisza (she had 2.6 star reviews and was trying to charge a fortune), with Marisza trying to send me to someone working out of their house in Airdrie (no business, no storefront, no website or portfolio) that I couldn’t even check reviews on.
I finally found a great seamstress and got those alterations. Unfortunately, the seamstress was unable to take the dress in enough to fit properly because the torso is one big piece of lace and she would have had to start cutting out and destroying the pattern and changing the look of the dress. I texted Marisza to let her know, but haven’t received a reply yet. I am utterly let down. The dress I have doesn’t even compare, in my opinion, to the sample I tried on and the whole experience trying to get a “made to order” dress only added more work. I don’t even know what to do now, the wedding is 2 weeks away and I HATE my dress.