(Closed) Talk to photog or just review?

posted 7 years ago in Photos/Videos
Post # 3
3041 posts
Sugar bee
  • Wedding: May 2010

Is he a pro? Have a contract & if so, is your starting time on there?

I would work something out w him first. He was late, so did he stay longer? Did he partially refund you? 

Post # 4
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

Why did you wait six months? I would call him and talk to him about what happened, but if it were me, I would have called a lot sooner.

Post # 5
1 posts

You should post a review about his tardiness and when you talk to him let him know you are still upset that he was late.  Check the contract to see what you can get back as far as a refund goes.  The one time I was late to film a wedding I did my best to make up for it by adding on things in the end my client didn’t originally order, such as a highlight montage and interviews with the bridal party and guests.  I know it doesn’t make up for what was missed and if my client was upset to the point where she wanted a refund I would have given it to her.  Photographers, videographers, or any vendors are contracted not only to cover an event but to show up on time.  By being late they have voided their contract and you are entiled not only to be upset and post it in a review, as you should to warn others, but you are also entiled to a refund, money off your album, or an upgrade in your album for free.

Post # 6
202 posts
Helper bee
  • Wedding: October 2010

DEFINITELY talk to him.  Does he still owe you an album or anything?  At minimum, he should give you extra services (prints, album discount).  OR ask him for a free 1 year anniversary photo shoot.  I would think he’d be willing to add something to your package for free.

Writing a bad review won’t get you anywhere – try to see if you can get something back for your troubles first.

Sorry you had to deal with this!!

Post # 7
7300 posts
Busy Beekeeper
  • Wedding: September 2012

Were the photos nice? I wouldn’t write a whole review about him being late, but I would include it in the review about the overall exp. You should call him to see if you can work something out too.

Post # 8
33 posts
  • Wedding: February 2011

Cryssie, I’m so sorry you didn’t get your off site photos, being and hour and a half late is really unaccepatable. Try contacting him and expressing how you feel (are the times locked down in your contract with him, or do you have an email trail?), and see what actions he can take to compensate you, then take it from there I think.

Post # 9
20 posts
  • Wedding: October 2007

Write the review. You will be doing other brides a favor. There are lots of great photographers out there that would have approached you to handle the situation. He didn’t so he probably doesn’t really care. Write the review.

Post # 10
1000 posts
Bumble bee
  • Wedding: September 2009

I would talk to him first, give him a chance to tell his story. What he should then do, is everything in his power to make up to you. Since you were planning to have an off-site photoshoot for B&G photos and that’s what you missed, those are actually more easily replaced than some other photos and he should offer you a “day-after session” where you put your wedding clothes back on, go to the same location you had originally planned and take more photos of the two of you.

You should make sure he will be providing you with the DVD of this shoot so he doesn’t try to make any extra money off of it. You would have gotten the DVD of those photos with your wedding DVD anyway, provided you are receiving one.

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