(Closed) Tamarie Photography=Horrible photographer, tried to upcharge, broke contract

posted 4 years ago in Photos/Videos
Post # 3
Member
1094 posts
Bumble bee
  • Wedding: August 2013

Oh man that sounds aweful 🙁  I’m so sorry you had to experience that!  And I can’t believe you had to pay *850 on top of the $2000 just for copies of the pics? That’s CRAZY!

Post # 4
Member
739 posts
Busy bee

@ness722 Sounds to me like you hired someone just starting out and doesn’t really know what they are doing either with wedding photography or business. Did you see a full wedding similar to yours before you hired her? Did you see her portfolios in person? It’s not really her fault you didn’t review your contract and know what you were paying for. Editing photos and distributing the digital files are two very different things.

Every photographer I know will edit down their entire take to the best images. The standard is 50 image per hour of shooting per photographer. If there were only 40 or so you were ok with you could have purchased those at $600.

While is sounds like your photog doesn’t have a handle on things it’s really up to you as the consumer to educate your self in what you are purchasing at any cost.

Post # 7
Member
4688 posts
Honey bee
  • Wedding: June 2013 - Upstate NY

She sounds terribly unprofessional. Yikes!!!!!

Post # 7
Member
1 posts
Wannabee

I am sincerely sorry that this bride seemed to have a such bad experience while using my photography services. This type of review makes me extremely sad because I always try my best to go above and beyond to make sure that all of my clients that I work with are left with the best possible images I can give them. With this particular client, I continually tried to provide more than what was contractually necessary. Starting with their engagement photos, I provided them with a 30% discount code off product purchases. That was an additional perk outside of what was offered originally. Then, when the out-of-town bride decided she wanted to do boudoir photos, I offered up my home as a location for the photos, instead of having her pay for a hotel or me to travel 2 hours to her, so she could save on expenses. Then when she rescheduled twice, last minute on me, I did not charge my normal last minute cancelation fees.

 

With regards to the big day, I always send my brides and grooms a wedding day timeline questionnaire so I can make sure that I know where I need to be when, what the important “must have” shots are, and who the important people are on that big day. I sent this to the bride 6 weeks before the wedding, and received a response back 2 weeks prior with lots of gaps – no location details for the photos in-between the ceremony and reception and no list of her family members or some of the  “important” shots for certain points of the day. I offered location suggestions within 3 days, and also sent a follow-up reminder about needing this information 3 days prior to the big day, and didn’t get the response needed. I offered some suggestions that day while she was getting ready – including a beautifully landscaped area cemetery that is used often by bridal parties. Unfortunately, she was appalled by the idea and not happy with my other suggestions. So someone mentioned a lakefront park that did have views of the skyline and she liked that idea. I wish she would have let me know when we were setting up the shots with the skyline that she wasn’t happy, because I could have easily switched the direction of the shots, so she would have had the park trees in the background instead. We also did do one set-up where I had the groom kissing her forehead, so he did crouch down, but I never meant to disrespect their height difference. We did numerous images where their height difference is evident. I apologize if that was how she had felt.  In regards to her sitting down in her dress, I ALWAYS ask a bride if it’s okay before we set up a shot. I understand the expenses of a dress, and would never want to do something that is outside of the bride’s comfort level. That day, I knew the bride was definitely bummed about the cloudy sky, but I could also tell she was getting tired of taking photos after a while. I wanted to make sure they were enjoying and making the most out of their day (and not continuing with photos just in case the the sun would appear), so I asked the bride & groom at one point if they were happy with the amount of shots we had gotten, and if they were ready to head towards the reception, or if they would like some more. I was told they were ready to head to the reception. I would have gladly took more photos as the sun appeared if I had known they wanted more. I always want to make sure couples get images they cherish from their day.

 

At the reception, again, I never received more details to the timeline, so that unfortunately caused some issues.  I do have images of toasts being given before the DJ announced that dinner was served. I then proceeded to an area outside of the reception hall where I was told I would be eating my vendor meal. Since my meal wasn’t within the reception hall itself, where I could quickly react and grab my camera to take more photos, and since I had no details given to me regarding there being additional speeches after what I had photographed, I regretfully was unable to capture speeches that came after I was dismissed to eat my meal.

 

Regarding the “upcharging” statement, this definitely saddens me. As I referenced above, there were many times leading up to their big day, where I did not charge expenses that I may have normally charged. One of our first email correspondences (8 months prior to the big day), I let the bride know when she asked about digital files, that I charged $5/web-sized digital file up to $15/full-res digital file (of which I had many brides & grooms and their families purchase images at this 2012 rate). I offered a CD of all edited digital files at a discounted rate of $875. (Sidenote: In this brides contract it specifically states that she will get a gallery of the top edited photos “as chosen by the photographer”. This is common practice. Can you imagine watching a movie without any edits? That’d be completely silly, as would showing all images from a wedding day – including eye blinks, unflattering angles, etc).

 

When I found out that my client was not happy with her images, I took the additional time to upload the unedited images to a gallery (something I never do, nor does any typical wedding photographer) in hopes that we could find images to make her happy. I gave them an ADDITIONAL print credit and EXTENDED the time they had to use that credit by a whole month so they could have plenty of time to make a decision with the additional images added to their viewing galleries. I sent her a reminder that her product credit was about to expire, and they still let it expire. After they had let it expire, and after constantly trying to offer them more and more without them ever being satisfied, I decided that I had completed all of my contractual duties and if they would like to purchase files, the could buy them individually at their own pace online at the the rates listed above, just like everyone else has the option to do. It was not an upcharge. Since they did not like very many images from their big day, it actually may have been the cheaper route because they wouldn’t need to purchase that many images.

<br />I was definitely left completely disheartened from this experience, as they are the only clients I’ve ever had that have disliked their images and I tried all that I could to fix what they felt was not right. I tried my best to gather information ahead of time so that I could take the photos they desired. And afterwards, I did everything I could possibly think of to make this couple happy with the experience. But I guess sometimes, no matter how hard you try, it just can be done. All I can say from this review is that I hope future brides will learn from this to ask their phototographers lots of questions before booking, during the time leading up to the day, and to also give us vendors as many details and specifics aout what you are looking for, so that way it’s a happy experience for both the client and vendor at the end of the day.

Post # 8
Member
2 posts
Wannabee

 

ness722:  I am shocked at your experience. I have actually used Tamarie Photography 3 times, and just booked my 4th shoot.  My experience with her started after losing a bit of weight.  I wanted to show off my new found confidence so I had her do a Boudoir photo session.  The photos turned out better than I could have imagined.  I had her create a photobook for my boyfriend at the time (now husband) for a Valentine’s gift and he agreed that the photos were absolutely stunning.  For this she was running a promotion and it cost me $150 for the session and I got a $50 credit towards my product which ended up only costing me $25 after everything was said and done.  

Therefore, when I got engaged Tami seemed like the perfect choice as our wedding photographer.  However, we had a catch.  We were eloping and I almost had to cancel my wedding due to a medical problem.  I ended up having surgery on Thursday evening, left the hospital Friday night, and got married during sunrise Saturday morning.  Tami was there to do our photos.  I was sure I was going to hate them because I felt so terrible.  I knew in my mind that I looked terrible too.  But the photos were amazing.  Everyone that’s ever come across them has agreed.  

So again, when my daughter was born she was our photographer of choice.  She has done our daughter’s photos over the last year and they are incredible.  I tried to go a cheaper route for newborn photos but it was a huge mistake as nothing has ever compared to her images.  She is taking Eloise’s 1st year photos 3 weeks early as she is moving to Florida in November.  We have opted to use mini sessions in these instances so the sessions only cost us $100 and we pay for our images over time.  

I have already started searching for another photographer with her quality and her prices and nobody in the Cleveland area adds up.  Tami is one of the cheapest photographers with high quality images.  Honestly, they are a steal.  

Regardless… I guess I am writing in response because it kills me to see such a negative review when she has proven to myself, my friends, and my family time and time again that her photos are amazing as well as her professionalism. 

Post # 9
Member
1225 posts
Bumble bee
  • Wedding: August 2015

PhotogCLE:  I have to admit that I have a difficult time believing that a bride would bash you so much if everything went as you claim. Why was it necessary for her to get a lawyer involved?

Mom2Eloise:  I also have a difficult time finding you credible considering this is your first and only post on weddingbee…seems sketchy to me.

Post # 10
Member
2 posts
Wannabee

spiffanee:  I assure you I am credible.  In my search for another photographer for after Tami leaves Cleveland for Florida brought me to this forum.  I felt the need to assist back her up.  I have attached a few of our photos.  

Post # 11
Member
282 posts
Helper bee
  • Wedding: May 2015 - Antique Rose Emporium

The bride isn’t always right. *collective gasp* I don’t blame the photog for coming to weddingbee to respond to a negative review. I think it’s a good thing. Future brides who google this photographer would see this post and ONLY see the bride’s side. There are always two sides to a story.

Post # 12
Member
1 posts
Wannabee

I have a really hard time believing this bride. Tami was one of the photographers that shot my destination wedding in the outer banks north Carolina. Our experience that we had with her was amazing. Her work is is great and her editing skills are awesome. Go look at her blog and see for yourself. Tami spent almost a week with us and was very polite and professional. I would highly recommend Tami to anyone looking for quality professional photos. I understand that every picture can’t be perfect but based on my experience and all the work that you can see on her blog I find it very hard to believe this bride. I also find it even harder to believe that Tami was in any way unprofessional or unwilling to make a client happy. If your considering Tami as your photographer please check her website/blog and see for yourself what type of photographer she Is. 

Post # 13
Member
1117 posts
Bumble bee

There are 2 sides of this story, but it’s also kind of weird that the photographer’s supporter are both new here and have only posted on this thread and nowhere else.

Post # 14
Member
1382 posts
Bumble bee
  • Wedding: August 2015

Mrs.DK:  +1000 I totally understand a vendor wanting to defend themselves from negative reviews, but to do so so much later than the original post, and then suddenly there’s a few brand new people trying to ‘defend’ the vendor without doing anything else on the forums – very suspicious. :/

The topic ‘Tamarie Photography=Horrible photographer, tried to upcharge, broke contract’ is closed to new replies.

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