(Closed) Target registry has no idea who purchased our gifts

posted 8 years ago in Gifts and Registries
Post # 3
Member
19 posts
Newbee

OMG! First of all, let me just say I am so sorry!! That’s terrible. I don’t understand how Target can have no history of their purchasers!? I’ve worked in sales and we’ve always kept the receipts from our sales for the end of each day – I’m SURE they MUST have receipts (one to the customer, one for the store) – can’t they look at those? I hope you can figure something out! Otherwise you’ll have to get pretty general on the thank you cards.. =/

Post # 4
Member
87 posts
Worker bee
  • Wedding: September 2011

This makes me so sad. I LOVE target but literally no one has good things to say about their registry =(  Looks like I won’t be getting a target registry.

Sorry my post is not helpful…good luck!

Post # 5
Member
548 posts
Busy bee
  • Wedding: June 2017

As someone who works at Target…the only thing we can do at the the registers is take the registry papers from the guest, scan the barcode and the register finds the products your guests buy…IF they give us the registry paper…and that’s a HUGE IF.  Many, many Target shoppers don’t even let us know they’re buying gifts off a registry.  And honestly, to me, asking us to do this is the same as asking us to call you when an item you have a raincheck for comes in (if we did this, we’d be calling people all day). if the register prompted me to give a name, I’d ask but it does not.  That’s why we give your guests gift receipts that are labeled so you will know what is from whom…again, this is dependent upon your wedding guest.

And yes, target does have the ability to look up a receipt, but certain information is needed to do that and it takes a while…target does hundreds of thousands of dollars of business a day (and I don’t mean overall, I mean per store).

As a side note, I have never given my name no matter where I was buying a wedding gift for a registry and have never actually heard of doing such a thing, but maybe it’s because of where I’m from.  My suggestion would have been when opening gifts and cards, make a note in the card of what was given or what money was given and use those when writing out your thank yous…at least that’s my plan.

Post # 6
Member
46646 posts
Honey Beekeeper
  • Wedding: November 1999

I thought it was standard procedure to make notes of gifts and the giver when opening them.

Post # 8
Member
46646 posts
Honey Beekeeper
  • Wedding: November 1999

From Targets FAQ’s on their wedding registry:

  • What is a Gift Purchase Log and how do I get a copy of it?

    Your Gift Purchase Log is a list of all the gifts your friends and family told us about at the time of purchase. You can print your Gift Purchase Log anytime at a Target store kiosk and use it like a receipt. All you need is the password you created when you set up your registry.

  • Obviously it would only work if your guests indicated they were buying from your registry.

  • Post # 9
    Member
    1 posts
    Wannabee
    • Wedding: May 2011

    I encountered the same thing with Target, but even more upsetting was that since we live in CA and our wedding is in MI a large majority of guests shipped gifts. Target didn’t even have a way they could put a gift message in the present. I called and spoke with corporate and since they are shipped direct  from the manufacturer a lot of times, they don’t allow that option. If I’d known that I wouldn’t have registered there. Poor guests are calling to inform me they sent gifts and what they are. How embarassing. The only way to know who sent it is to look at the shipping slip and see who was billed.

    Post # 10
    Member
    315 posts
    Helper bee
    • Wedding: July 2011

    All of this is making me want to go UNregister at Target… but I like the stuff I registered for! Boo!

    Post # 11
    Member
    491 posts
    Helper bee
    • Wedding: June 2011

    @mhcarter: I’ve only just started getting gifts, but the one we’ve gotten from target did have a message on the packing slip from the buyer.  Granted, it was purchased online and then sent to our home, so maybe they can’t do that if they buy it and then ship it from the store.  Seems like it’d be easier to just buy online though.

    Post # 12
    Member
    3176 posts
    Sugar bee
    • Wedding: May 2011

    going to be honest, I had no idea there was such a “manager” that told you who bought what. I know when purchasing registry items I’ve never given my name. What am I missing here…

    Post # 13
    Member
    706 posts
    Busy bee
    • Wedding: October 2011

    Our Crate and Barrel registry has a thank-you manager, but it only works when people buy stuff online.  Anyone who’s bought something in store has declined to add their name, so we have no record of who it was, either (at least until we receive the gift)

    Post # 14
    Member
    3176 posts
    Sugar bee
    • Wedding: May 2011

    @melisandescott: So only if people give their names does it work or only online? I’ve never been asked my name at a store.

    Post # 15
    Member
    722 posts
    Busy bee

    It is important to write down the gift and giver when opening gifts. Even if a registry has a thank you manager, the guest can decline to give their name. Many of mine did.

    Post # 16
    Member
    1 posts
    Wannabee

    Wish I knew this before we started ours. Should have looked into it, I just “expected more” out of a company as established as Target. Whoops.

     
    My guests also were calling Target and it finally got back to me that quantities were not being updated and it was not an isolated problem with one or two guests. Almost everything we requested was over-purchased. (“Items requested: 1, Items purchased: 2”)

     
    I was on the phone for well over an hour yesterday trying to let them know there is some fatal flaw in their registry system. I kept being told that my complaint would be noted. NO! My registry is live! Something needs to BE DONE! Finally the 3rd guy I spoke with was able to tell me that, in fact, there is no flaw at all. This is how the registry is designed.
     
    If you are having a shower, and a guest changes the bride/groom shipping address to their address, then the registry quantity does not update. The purchaser hopefully notices this and immediately calls Target so they can manually update! That is simply how it works. The shipping address is the qualifier for the quantity to update.
     
    The Target registry does not work. It’s completely impractical. We have absolutely no idea what quantities of items were purchased, and neither does Target. Should make for an awkward as hell shower. Needless to say, we shut it down, registered on Bed Bath and Beyond and are currently in the process of notifying everyone who already received their shower invitation.
     
    Do not use Target’s registry!Cry

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