Post # 1
I put this in “emotional,” but I thought it should go in local too – and I’m writing online reviews. I had a terrible customer service experience with Tastings (you can read about the pre-wedding stuff here: http://boards.weddingbee.com/topic/i-need-hive-hugs).
WorcesterGroom and I had our 18-month anniversary a few days ago, the day after Valentine’s day. Today, I got this email from our caterer, under the subject line “Thank you”:
Your wedding reception makes us laugh every time we think of it and the memories of your party planner that night at your FORMAL wedding…. dressed in her blue jeans, non-fitting sweater, chunky pocketbook and no knowledge of weddings.. .just adds to the fun. I bet you are so happy that you had her on your side.
I will be talking about your particular reception at an upcoming seminar that includes these details, so others get this picture.
Just thought you’d like to know
Thanks so much for opening our eyes to who we like working with and who we want to go above and beyond for.
The lack of unprofessionalism that Sue displayed before, during, and after the wedding was astounding. It seems from the positive reviews online that she has lots of happy customers, but I’m living proof that if you get on her bad side, she’ll still be going out of her way to make you miserable long, long after your wedding is over. If it were me, I’d avoid her.
Post # 3
I also worked with Tastings for my wedding in Worcester this past October. I had an amazing experience. They were the utmost professionals, and I honestly can’t even imagine anyone who works at Tastings penning something like what you have posted here.
We met with 6 different catering companies before deciding to work with Tastings, and I have absolutely no regrets about that decision. Our guests were praising the food and service on our wedding night, and some were still talking about it over the holidays.
It was a pleasure to work with Sue and her staff, and I would book them again in a heartbeat.
I am sorry you had such a poor experience, and am shocked (in disbelief, really) regarding the communication you note above. In fact, I may send this along to Tastings so they are aware of what you have posted here, and can look into who sent you this e-mail.
Post # 4
Sue catered and helped to plan my wedding last June. I’m absolutely shocked to hear that anyone had a bad experience with Tastings, because we have nothing but love and appreciation for her and the whole team.
When I first met Sue, she greeted me with big hugs and some of her delicious mini-desserts. She took all of our food requests (and there were a lot) in stride; the phrase I most often heard her say was, “Sure, we can do that.”
When you work with Sue, you get more than a caterer. She’s been in the business for about three decades, so she has experienced all the local bands, rental companies, wedding coordinators, etc. She gave us such great advice, and even met us in the city to help us shop for decor and rentals. In the end, we saved a lot of money on vendors other than catering, thanks to Sue.
It’s hard to imagine anyone at Tastings writing that email above, let alone Sue. She was positive and professional; I agree, you should notify Tastings so they can get to the bottom of this.
Post # 5
I don’t understand how the fact that other people had good experiences negates the fact that this woman sent a horrible, mocking, unprofessional email like that. I would NEVER work with someone who conducts herself in that manner 18 MONTHS after the wedding took place.
Post # 6
@KatyElle: Agreed. Her behavior was inappropriate and unprofessional.
Post # 7
holy crap! that would make my blood boil. Completely unprofessional and uncalled for. There’s no reason for her to be mocking you 18 FREAKIN MONTHS later. Clearly though, she’s still losing sleep over you, so don’t sweat it. I totally believe in karma and this is one of those cases where it will certainly pay her back.
Post # 8
@kmzoo & @Miss Shoe: I am so glad you had good experiences. Sue seemed like that to me as well, (and those were great mini-desserts!) until I set her off somehow. I still don’t really understand what happened with that, I have scoured my emails to try to understand whether I said something wrong, and although I did ask for changes, it was always just about the food — not personal.
The reviews online make it pretty clear that most people have good experiences with Sue Zahner and Tastings, but it’s not enough to be professional 99% of the time. At some point, Sue shifted to not liking me, and after that happened, she chose to be rude, mean, and vindictive.
They do great food and they are the best value out there if they treat you well, but I would have happily paid extra at some other place to be treated like a customer instead of a piece of garbage.
Post # 9
i wonder if those posters are paid sponsors of Tastings. Not hard to imagine.
I just filed a complaint against a floral vendor who ditched my wedding.