Post # 1
This is a follow-up to
After the movers dropped off our stuff and I had a chance to really evaluate what was missing and deal with my own emotions surrounding everything, I submitted a claim to the company to give them a chance to fix it. I texted the drivers because they had been so nice while moving our things in and really seemed sad for us. I asked them exactly how they got our stuff, who contracted them. They texted back and said, “No. You need to contact Mike” So, now they know Mike and the company we went through!!!! It was all a freaking act!! Mike is the guy who set up the move and said he was with one company, but actually seems to work for a different company all together.
There has been no response to my claim and no one picks up the phone or returns calls, which I expected. The bulk of the paperwork was signed electronically online (except for the bill of lading, of course). I had a dream that they changed the paperwork to only reflect the things that we got. I woke up that morning and checked all the paperwork… they changed the company name and DOT number on everything!!!! This is now fraud, plain and simple. Luckily, I was smart and printed out everything before we moved and have now saved the “new” paperwork. I have been completely overwhelmed on where to start pursuing anything, because I just don’t know how or where to start.
This morning, I got a call from my husband at work this morning. His boss had asked him how the move went and he told her what happened. She told the higher-ups and one of the head honchos set up a meeting with hubby this morning (didn’t tell him what it was about, so we were scared). He asked all about the move and the company and specific details about what happened. My husband laid everything out to him. Big guy said that he was very sorry and would contact HR and get the company lawyers on the case and they would try to make this right!
I am speechless!! This is a huge company in Silicon Valley with thousands of employees around the world. I can’t believe they would take the initiative to use their own resources to help out one (brand new) employee and his wife.
Thank you, Bees, for all your love and support through this hard time for us and for checking in on me throughout the process. You guys are amazing!!!
Post # 3
Oh wow! I’m so glad the company is stepping in to at least TRY to make things right. I know some of your items are irreplaceable, and that just breaks my heart, but at least you have a head honcho advocating for you. Best of luck, and I sincerely hope things work out in the end.
Post # 4
@WhiteWedding: Awesome!! Sidenote, welcome to the bay area!! 🙂
Post # 5
- Wedding: January 2013 - Harbourfront Grand Hall
@WhiteWedding: That’s great that DH’s company is doing that for you guys! It’s terrible that this happened and you guys deserve something good to happen! It definitely seems like a lawsuit is the only way this is going to be settled.
Have you made a police report? (Sorry, I’ve read your other threads and don’t remember, altho the police may just say it’s civil but it seems like the movers STOLE from you).
Good thing you kept good records! I would suggest avoiding contact with the company and allowing the lawyers to handle it. And don’t settle for less than you deserve!
Post # 6
@WhiteWedding: Yay! I am glad that your DH’s company is doing this for you – that is great!!! Hopefully theyll be able to get everything that is due to you.
Post # 7
@WhiteWedding: That is AWESOME! Did the company help move you out there in the first place? Or is this just total kindness??
Post # 8
Wow, so great of his company to step up. I wish you the best going forward to get this resolved!!
Post # 9
I didn’t file one because it’s an interstate thing, which wouldn’t be handled by local or state. (Or so they say… who knows).
They gave us a bonus to move, but weren’t involved at all in the process. This is just kindness, I guess. I am so grateful to them.
Thanks! I’m liking it so far! Ya know, outside of shitty movers!
Post # 10
- Wedding: January 2013 - Harbourfront Grand Hall
Hmm, yes I guess they wouldn’t know in what state the items were stolen? Seems odd…
Post # 11
Oh wow, that’s so wonderful!! I’m SO happy to hear that. Also, good job on printing out all the paperwork. With everything being electronic, that’s such a good habbit to have. I’m looking forward to hearing more updates.
Sending positive and happy thoughts your way! xoxox
Post # 12
- Wedding: August 2013 - The Liberty House
This is wonderful news, their lawyers will get a lot more done than you would
Post # 13
This is soooo wonderful!! I’m so glad to hear this sort of update. Best of luck with the lawyers. Yay!!
Post # 14
Great news! I also believe that this is something you can also report to the FTC and FBI?
Post # 15
@WhiteWedding: That’s great that your husbands company is backing you up! I’m sorry if i missed this in the first place, but did they set up the movers for you, or did you choose your own provider? That’s really crappy if they set you up with someone they hadn’t vetted for a cross country move.
I used to coordinate relocations when I worked in HR for a software company, and unfortunately what you’ve described is not uncommon – there are these broker guys sitting around, waiting for someone to contact them for a move, then they sub-contract the move to whoever’s cheapest so they can make the most money off of the move. Some of them are trustworthy and actually deliver, most are pieces of dirt. We had a dedicated moving company that we worked with 99% of the time, but sometimes I had to get quotes from other companies duento budget or timeline. I am so sorry you got stuck with a dirtbag mover!
Post # 16
I’m starting to think there was a truck wreck or something. In your other post you mentioned that other peoples’ things were mixed in with some of your boxes. Sounds like a mess was made and a hasty clean-up ensued.