(Closed) “that isn’t a real diamond” vent

posted 6 years ago in Rings
Post # 3
Member
2442 posts
Buzzing bee
  • Wedding: April 2011

You should contact the store manager and make a complaint.  They had their faux diamonds in the case.  Evidently they intend to sell those as well.  That particular salesperson needs a little talk from her manager.  She is not supposed to judge.  She is supposed to offer outstanding customer service.  

Post # 4
Member
3969 posts
Honey bee
  • Wedding: September 2014

She was really rude, but the only explanation I could think of was maybe someone bought one thinking it was a diamond and then FLIPPED at the salespeople for not telling them? just devil’s advocate. Definitely go someplace else!

Post # 5
Member
5657 posts
Bee Keeper
  • Wedding: February 2012

I would just ignore her and laugh about it later. She’s ignorant, don’t let that bother you.

Post # 6
Member
188 posts
Blushing bee
  • Wedding: February 2013

Personally, I’d file a complaint if she annoyed you that much and you really didn’t like her service. Did you manage to get her name?

Post # 8
Member
1798 posts
Buzzing bee
  • Wedding: August 2011

@Wanderlusty:  I’d still call and complain. She shouldn’t be treating customers like that and she needs to be reprimanded. If you tell them the day and time you were there along with a physical description, the manager can easily figure out who it was.

Post # 9
Member
550 posts
Busy bee
  • Wedding: June 2012

You should have asked to use her discount for the diamond!

 

All jokes aside, I work for Jc Penney but at the portrait studio as a photographer. I think you should call, no one deserves to be treated as you were. We promote outstanding customer service and no guest is treated differently regardless of what they are looking to purchase!

Post # 10
Member
3452 posts
Sugar bee
  • Wedding: September 2012

How rude! 

Post # 11
Member
9824 posts
Buzzing Beekeeper

You should have said in a super loud voice “HEY JUST SO WE’RE CLEAR, THESE AREN’T REAL DIAMONDS RIGHT? I didn’t catch that the FIRST 5 TIMES.”

Post # 12
Member
2893 posts
Sugar bee

I’d call and complain. If she’s willing to do it to you, a perfect stranger, she’s willing to do it to anyone else and no one deserves to be treated like that. You were in Macys, not Tiffanys. She needs to get over herself. Complain. Seriously.

Post # 13
Member
2893 posts
Sugar bee

*JcPenny. Sorry.

Post # 14
Member
451 posts
Helper bee
  • Wedding: November 2012

I wen into my jcpenney to look at rings too, and the girl

Who helped us not only rude, but crude also. She was flabbergasted that we don’t want to buy anything or open a credit card. Then she told us how her friend proposed while his gf was on the toilet… Gross

Post # 15
Member
3618 posts
Sugar bee
  • Wedding: November 2011

I don’t get it….didn’t she want to make a sale? I always say I’m “just looking” who knows if I end up falling in love with something and buying it or not. She should be trying to make a sale all the time. Maybe she thinks her job is to drive customers away…

Post # 16
Member
364 posts
Helper bee
  • Wedding: March 2012

so odd! i hate when strangers put you in that position where all you can do is just turn around and leave. so unhelpful

The topic ‘“that isn’t a real diamond” vent’ is closed to new replies.

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