- 5 years ago
- Wedding: March 2013
I am sharing this story because I never thought something like this would happen to me.
The food at our reception is very important to me and my fiance. This included the cake, and so that was one of the vendors we took care of early on. My fiance had tried the bakery’s cakes at another wedding and thought it was one of the best he’d every had – and he’s a very accomplished baker himself, so that was high praise.
We went in for a tasting and everything went well, the cake was very good and the staff was nice so we went ahead and signed a contract and put down a deposit.
Fast-forward several months. It was time to pay off the balance of the cake, so my fiance called the bakery to make the payment over the phone and he asked about when we could drop off our topper and other decorations that we wanted on the cake. The person on the phone told him to come down anytime, but at least a week before the wedding. A couple of weeks later we headed over to the bakery to drop off the decorations, and we were met with quite a shock. A huge sign was over the bakery saying that it was closed and that it was “going internet.” We called the number for the bakery and got a long recorded message that the bakery had closed effective March 17, just four days after we made our final payment. We were two weeks out from our wedding.
At first we couldn’t leave a voicemail message because the mailbox was full, but the next day I did – someone must have been listening or erasing the messages – and our emails went unresponded to. Through some internet searching I found another bride who was going through the same thing and she had some additional information that made it sound like the bakery’s “going internet” was likely a sham to hide a very embarassing going out of business situation.
We paid a lot of money for our cake, and now we were in a situation where we had to buy another one. We were able to find a very accommodating bakery that will be making us a new (and perhaps, better) cake just two weeks out.
My cautionary tale is this: we paid for both the deposit and final payment on a credit card. We were able to dispute the charges and get the money back, which saves us the hassle of trying to go to small claims court, and probably being small potatoes in a line of big creditors. So, although this was a difficult situation that involved some crying and fretting by me, it ultimately ended up ok. I’ve read in a lot of wedding planning books that you should pay by credit card for this very reason, and I’m glad that I did.
I hope this doesn’t happen to anyone else, but just in case, put it on the card. you’ll be glad for the extra “insurance,” if your vendor decides to close up shop. Just keep in mind that these same protections don’t necessarily apply to debit cards so you should check with your bank.