(Closed) The Diamonds Factory – Anyone heard of them?

posted 6 years ago in Rings
Post # 4
3227 posts
Sugar bee

@Nurse_Bee:  I haven’t heard them but their site looks good. I would look them up under BBB to see.

Post # 5
1 posts
  • Wedding: November 2007

I just wanted to post because I just got my e ring this week from The Diamonds Factory and it would have been really helpful to have some info on them before purchasing! 

This is an upgrade ring and my Darling Husband had been surfing the net to look at various online retailer options and pricing.  He decided on The Diamonds Factory because it was better price wise and has a 30 day no questions asked full return policy.  I was really pushing for a purchase from Blue Nile because of the upgrade policy (sorry, that sounds really materialistic of me) and their ratings and company reviews.  It just “felt” like a safer purchase.  To give you some perspective, he also looked at James Allen and a few chain retailers.  Anyway, the difference between TDF and BN was about $1000 in the same grade of diamond and a similar setting/metal. 

I felt that BN had a more limited setting selection.  The TDF site was pretty interesting – it lets you pick out your setting, diamond and then models it, showing a 360 degree perspective, the finished ring on a 3D hand and various other glitzy perspectives.  I do have a few criticisms though: 1) the ring/setting is not exactly as shown when received – it appears that the ring on the site is a very realistic “mock-up” and not a real ring.  The ring that I received was a little flatter and thinner.  If you take a look at their site and view the ring settings/bands and then compare that with a ring on your finger, you will be able to see what I mean – the edges on the screen are more rounded, the thickness is litle fuller…etc.  2) the GIA diamond report does not include the diagram to show where the occlusions, feathers, pinpoints, etc are on the diamond (as provided on the BN site).  This is a minor criticism as you can go straight to the GIA site and type in the provided GIA diamond number for a (free) grading report.  3) the band sizing selection is only in 1/2 size increments – not .25 (which is what I need).

We are currently traveling this summer and provided a different shipping address from the billing address.  This seemed to cause some obstacles with TDF – they needed extra documentation from us to prove we were who we said we were and not doing something fraudulent.  After those hurdles, it took 11 business days to receive my ring after the date of order.  I really love this ring – the platinum band and the 6 prong setting really make the diamond “pop.”  The e ring is bigger, shinier and more beautiful than I expected and that is always a nice surprise!  The ring came in a lacquered wooden box, the full GIA report with the diagram and an appraisal certificate (appraised for over $4K more than what we purchased it for, but unsure if this document will suffice for insurance purposes).  What we need to do now, is return home and get an independent appraisal for this ring/diamond – then I will be fully satisfied and able to give a recommendation on this company…

Lastly, the ring came with a plastic tag (like the price tag you see on clothes in a retail store) attached to it with a small label that said that the 30 day return is voided if removed.

Hope this helps and if you have any more questions about this, please feel free to send me a message.  I’ve included a photo of the purchase.

Post # 6
841 posts
Busy bee
  • Wedding: August 2015

Super delayed reply but my ring is from there and it’s gorgeous. They price really well. Fiance and I live in Canada so he paid like $500 to have it cross the border but it was worth it.

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