Post # 1
I am having a lot of anxiety and grief. We worked with and got proposals from two florists. One was a shop, one was an independent florist that works out of her home. At the end of the day, we chose to go with the shop- they came in under budget (which was firm) and we received our proposal abotu 3 days after our meeting. The independent did do a lot of emailing with me, but it took her three weeks to get us a proposal and we had to ask her for it, and she came in 1.5 times the budget we gave her. The long and short of it is: after we sent her an email saying “thanks, but we have decided to go in another direction”, she emailed both my fiance and i about the “considerable ammount of time she spent hammering out detains with me and how she was shocked that after all that time she spent, we would go with someone else.” she also demanded an explaination.
I feel immensly guilty and bad now… and also like her reaction was inappropriate for a wedding vendor. As someone that works in sales, i would NEVER email a potential client and demand to know why they bought their ‘whatever’ from someone else. And at the end of the day, it is our wedding, and we have the right to choose who we want and not feel bad. Right?
Has anyone else had similar experiences with vendors and felt the same way I do? How did you handle the situation?
Post # 3
i think you were completely in the right – brief and professional. she needs to understand that in business, there are business competitors…and unless you had given her some kind of reason to believe you were not inquiring anywhere else, she needs to get over it if she wants more clients/better business!
Post # 4
Wow, that is not acceptable at all. Id write her back, thank her for her time and say you understand that the time is valuable, but you gave her a budget and she blatantly went over it. All you have to tell her is that you also met with another florist, and that one fit in with your vision and budget better than she did. Thank her again for the opportunity and time, and wish her the best in her business. Be the bigger person
Dont feel guilty – she is being unprofessional by doing that. Perhaps this “guilt tri[
has worked for her in the past, but dont let it get to you. There are competitors, plain and simple.
Post # 5
Please don’t feel guilty.
Anyone that has worked in sales has probably felt the disappointment of not making a sale after putting in a lot of time and effort. But that is all just part of it. There is competition out there– which is a good thing when you are wanting to shop around.
I don’t think it would be the worst thing just to not respond but if you feel like giving her an explanation to give you closure and/or better her business then go for it, although you don’t owe her your reasons.
I would probably reply with something like this: “We really appreciate all of the time that you took to work out the details and write up a proposal. Ultimately, we decided to go with someone else due to their pricing and responsiveness. We felt like this vendor was a better fit for us. Thank you for your time and best wishes.”
Post # 6
Wow! So she thinks she can just come up with any price she wants and take as long as she wants and has a ‘right’ to your business? She’s in for a major reality check! Don’t even respond to her unless you really want to, she doesn’t deserve it. Florists are struggling right now along with most other wedding businesses since people are scaling waaay back on spending. She should have done everything she could to win your business, which she clearly didn’t instead of acting intitled.
If you do respond, you should politely remind her of the ‘sales’ process. A customer usually needs to know a price before making a purchase and most normal couples planning a wedding get several proposals before making a decision that is right for them. Also provide constructive criticism – that she took way longer than other florists to get back to you and quoted higher than you could spend. She wasted your time if anything!
Post # 7
That’s wrong, I agree thank her for her time and politely suggest she try following the requirements given to her by potential clients in the future in order not to waste your valuable time.
Post # 8
I would be honest with her– tell her exactly the reasons you told us for what you chose. You found another vendor who was able to give you better service, the same product, and at half her cost!
Post # 9
Ew. She’s got some nerve! That’s not how things work. Just because you put time/effort into drafting a proposal for a client – it’s just that: a PROPOSAL. You have no obligation to accept said proposal, especially since she went above the budget you gave her! This woman sounds like a nutcase, not to mention a horrible salesperson. My Fiance is in sales and, yeah – it sucks when he doesn’t close a deal, but he would never burn bridges with a potential client like that. That’s bad business. If it were me I wouldn’t even grace it with any sort of response. She doesn’t deserve any sort of explanation as to why you didn’t go with her and you are under no obligation to give her one.
Post # 10
That’s totally unprofessional! I can understand being upset about spending the time and not getting the sale but you never express that to a client. Word of mouth is a great marketing tool and she just did herself a huge disservice by acting like a diva. I’m glad you didn’t pick her, she may have been a nightmare to work with. And like you said, this is your wedding and you have to go with what you feel comfortable with. Don’t feel guilty, you weren’t rude or disrespectful, you just didn’t want her services!
Post # 11
Had a similar issue with cake vendors. I was talking with an independent person and also with a professional vendor. The indpendent was charging a lot more for a lot less. When I e-mailed her to say we appreciated her time and information we were going to go with something that fit our budget better she e-mailed back to say, “Maybe you should check Costco. The ingredients are terrible, but at least it would fit your budget.”
Needless to say, this did nothing to sway us from our original decision!
I would just send a polite e-mail saying you appreciate the energy she put into coming up with a quote, but that you have to go with the vendor that best fits your budget and needs. Keep it tactful and business-like. Then I would ignore any further correspondence from her.
Post # 12
I had this same issue with a DOC that I was looking at hiring. If they can’t tell you how much it’s going to cost, how can you commit to using them? We met with a DOC at our ceremony site. She showed up with no notebook, no pen and her husband in tow and no water for themselves. It was 90 degrees out and we needed to walk the site to figure out logistics. She had no way of taking notes on anything I said, when I asked for opinions, she had none. When I asked how much her fees were, she couldn’t tell me. She said, “I’d have to know a little more about what you want me to do.” What??? I want you to be my DOC!!! Well, it took me 3 days to get an email from her and it still did not have her fees. She was sending me details about tablecloths (I had told her my vendor does not allow outside linens). A week after our meeting, she still hadn’t told me what her fees would me. Not even a range. I sent her an email and told her thanks, but no thanks. She never responded.
I think in your case and in mine, it was a vendor who was fairly new and just setting up their business, so they didn’t have a standard list of prices/fees.They are not doing themselves any favors by acting so unprofessionally after losing the sale. If you like their work and the decision was based upon prrice alone, you may still have referred people to them.
Post # 13
I’m embarressed for her. She most certainly has no right to ‘demand’ anything from a customer other than payment if you chose to use her services. First of all, you were nice enough as potential clients to LET HER KNOW that you wouldn’t be using her services and that you chose to go with another vendor. A lot of brides just never say anything again and the vendor is like “hmmmm, wonder if they just dropped off the face of the earth or what…” You had the respect for her time and courtesy for her as a business person to let her know. I’d leave it alone, but certainly don’t feel guilty. 🙂 You didn’t do anything wrong!!!!
Post # 14
Email her back and say politely exactly what you said to us:
“As I’m sure you know is usually the case in wedding planning, we have asked for proposals from all our potential vendors. We worked with and got proposals from two florists: one was a local shop; the other was you. At the end of the day, we chose to go with the shop because they came in under budget and we received their proposal about three days after our meeting. We were indeed very grateful for the time you invested in emailing with us, but we didn’t get your proposal until three weeks after we met with you, and your proposal was 1.5 times our budget (which was indeed firm, as we explained at our meeting). I’m very sorry we won’t be able to work with you.”
Totally unprofessional on her part. Maybe she’ll learn from this.
Post # 15
Sounds like you hired the right florist. I’m sorry the other one was so rude!
Post # 16
That’s a pretty lame florist you rejected.. GOOD JOB! Aren’t you glad you didn’t hire her? 🙂 She should think that even after she spent so much time on you, the other florsit still got something better than what she has to offer – maybe she’s not as good as she thinks she is. And also, she should, by now after her experience with being a florist, knows that each bride has different needs and tastes, and she should know that it happens….
Unprofessional indeed. Thank her for her time but don’t apologize because of her disappointment and behavior.