(Closed) The Great Bridal Expo

posted 8 years ago in Dallas
Post # 3
3 posts

This is something that has bothered me so much for so long that I feel the need to speak out and warn others.  My husband and I attended the Great Bridal Expo in downtown Los Angeles two years ago when we were an engaged couple.  When we arrived at the Sheraton we were told that we each had to purchase a ticket of $6. The tickets also entered us into a raffle where a variety of prizes were to be awarded at the end of a bridal gown fashion show.  There weren’t many venders at the expo, and it did seem a little silly to pay for what amounted to be a few business cards.   After the fashion show, a good number of prizes were awarded, and I was overjoyed when my name was one of the last called, and the host announced that I had won a 10 piece cooking set from Macy’s valued at $399.  It was the first time in my life that I had won anything, and it was very heartwarming and moving to be congratulated by so many bride to be’s.  BUT, afterwards when we walked over to the the Macy’s table to pick up our prize (which was sitting on their table) they told us that it was their policy, to mail the winning raffle item.  So we left our address, phone number, and location of the nearest Macy’s with the Macy folks and left with a fond farewell and happy thoughts of our brand new non-stick cookware that would be arriving shortly.   Well, we went home, happy, and it NEVER came!!!  Three months went by, we called The Great Bridal Expo, they said things like this can happen sometimes with the smaller vendors, but that it’s rare for Macy’s to not honor their agreement.  They gave us a number to call, and the person we spoke to at Macy’s gave us another number to call… And long story short, after six months, we still did not receive our prize!!!  The experience was traumatizing!!!  They played us like fools!  We were told over and over that the cookware was coming and that it would be taken care of, and that someone would be contacting us to take care of the issue.  The phone call never came.  And then eventually I could not get an actual person on the phone.  And that’s how it ended.  Looking back on the experience, I’m not just disappointed about the fact that I didn’t receive my cookware, but that the images of me and other brides joyously running up to claim our prizes was nothing but a show for those who didn’t have their raffle ticket called.  I felt used.  I wish someone had warned me, and that’s why I felt like I had to share my experience here.  So, to all the future brides and grooms and their families, Beware!!!!  The Great Bridal Expo is is a SCAM!!!  Don’t go! You could get the info of all the vendors yourself online, it is not worth the ticket price that you have to pay to get in, and don’t let them take advantage of your happy moment! STAY AWAY!!!

Post # 4
515 posts
Busy bee
  • Wedding: September 2011 - Clark Gardens

Sorry you had such a bad experience! We never had to pay for tickets once we arrived, and didn’t have any issues with any raffles. 

Post # 5
376 posts
Helper bee
  • Wedding: October 2013

@liaotang:  Ugh, what a crappy experience! I am sure you are tired of fighting the battle, but if you are still in the mood to fight for what you won…Big companies are terrified of bad press via social media. I suggest you contact Macy’s and the Expo publicly via their FB pages, Twitter accounts, and their websites. I would also report this on the Knot. I would reference in each post that you also shared your story on other accounts. I think you will find that they will respond very quickly.

In my opinion, the Expo should have fixed this for you. Yes, they have different vendors, but they’re the ones collecting the raffle money and they should have backed up the offer. Heck, at the very least they should have given you the $6 back!

Please keep us posted if you decide to give it one more go.

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