Post # 1
The otherday i put my gorgeous rose-gold watch into the jewelers to get repaired (the clasp broke and i got the crystal face replaced). I was so excited to get it back yesterday because I love this watch. Its the only really nice piece of jewelry i own, it took me ages to pick it out and it matches my saxophone (important as i’m a professional musician).
When i got my watch back, the clasp and face were beautiful… but the rest of the watch was not. The jeweler had buffed off all of the plating to expose the dull brass underneath.I went away with it, thought about it, then went back to ask what had happened. It looked like this…
After i took it back and told them how disappointed i was, the manager on duty polished it up for me to make it “shine” again. I thought this would be ok, and he actually had to deliver it to my work as it took a while (the customer service was fantastic) It now looks like this…..
I’m still disappointed. The plating used to match the face of the watch and i’m not sure how well you can see in the photo, but there are still little bits of the original plating around the sides of the face and in the sections they obviously couldnt get at with the buffing. Its also scratched and you can see where the machine(?) has left its tracks. I wont say the plating was perfect when i gave it to them, but the watch is now an incredibly different colour and the bare brass is already making my wrist black. i plan on going back to them but have no idea what to ask them to do. Getting it re-plated is expensive, but i’m really not going to be happy until it looks rose-gold again. That was the reason i bought the watch in this finish afterall.
Post # 3
Take it back again and request they replate the watch at no charge to you. I can’t even believe they did that in the first place, that’s terrible!
I love rose gold, too, so sorry that happened to you! I had to take a rose gold ring to my jeweler recently for a prong repair and it came back shiny and perfect – and just as rosy rose gold as it was when I took it in.
There is no excuse for what the jeweler did to your watch! Request to speak with the manager or owner if necessary. I hope it gets worked out for you.
Post # 4
@Sunfire: Thanks! I wasnt sure if asking them to replate it would be asking too much (as the finish was definately not perfect when i gave it to them) but i guess there is no harm in asking. They are in the wrong afterall.
They also never asked me anything about the finish/plating/polish when i gave it to them, and i didnt think to ask as it was just for routine repair stuff. I feel like this was negligent on their part also.
If i can’t get it replated (or replated cheaply), i’ll probably end up looking to buy a new watch in the next 12 months. I’m so disappointed
Post # 5
@ERsax: All they should have done as far as the finish goes is polish it, not grind it off down to the brass. I can’t even imagine what they were thinking. They surely know they screwed up and are just hoping you’ll let it ride. But, don’t let it ride! You took it in for a repair, not to have your finish removed.
I hope they fix it for you. All they’ll have to do is replate with rose gold, hopefully it will be a simple repair. Good luck – and please keep us posted! 🙂
Post # 6
So, my watch drama was resolved!!! They ended up replacing my watch at no extra cost to me – and it had to be custom made in Australia (hence the long wait). BUT its here and its gorgeous. I took a side-by side photo for you – how they tried to make me believe it was no different, i will never know.
(new one on right)
Post # 7
Hooray! That is fantastic they really fixed the problem 🙂