(Closed) The jeweler ruined my engagement ring and it has to be replaced.

posted 8 years ago in Rings
Post # 63
2664 posts
Sugar bee
  • Wedding: September 2015 - Ketchum, ID

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@CreatureFromTheBlackLagoon:  So… you want an inclusion in your diamond to be showing, but not an inclusion in the setting? Because that makes sense. 

Post # 64
3679 posts
Sugar bee
  • Wedding: August 2013

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@CreatureFromTheBlackLagoon:  They’ll replace it, but it won’t be the ring he proposed to you with which seems to be important to you. I’ve also seen several threads here where other posters had to have their rings replaced by Kay or Zales or Helzberg, and the new ring came back looking completely different than their old ring. The diamonds that chain stores are typically using in pre-set rings like this are I1/I2 clarity. There’s a lot of variability in what those stones can look like. Considering your level of anxiety about detail, I wouldn’t be willing to take the risk of getting a brand new ring from them if you were so in love with the previous ring.

If your ring is already insured, check your policy. I’ve never run into this problem, but my understanding is that jewelers usually have their own insurance which covers mistakes that they could possibly make. I still think your best bet is running as far from the chain store as you can and finding someone who is actually capable of fixing your jewelry. This never should have happened in the first place — I wouldn’t continue to entrust my engagement ring with those morons.

Post # 65
424 posts
Helper bee
  • Wedding: October 2013

Oh honey I haven’t even read it all yet just wanted to say I’m in the same position!  My jeweler messed up my ring not once, not twice, but three times and it is to the point now that I need it to be remade from a whole new jeweler to make it positive again after the last time I saw my beautiful ring as an abborition – the stone was off center, set crookedly, and my halo was not a perfect circle but more resembled a football 🙁  The store is arguing that now they will get it right but I’ve argued back that now it is negative and I need it to be made right – elsewhere, which of course they don’t want to do because they’d lose the sale but I told them even if now they make a technically perfect ring I still won’t be able to see it that way given everything that has happened 🙁  DH has already said we’ll make a trip back to our wedding location and get new pictures and even though it won’t be the ring he proposed with he and I are already looking forward to a second proposal too and also we’ve started getting excited by the remake with a new jeweler (will look 99% like the first one, only making subtle changes to separate it from the stress of the original) and he’s having fun buying me crazy stand-ins for now so slowly I’m trying to turn all this back into a positive.  Anyway, just wanted to give you hugs and sympathize!!!

Post # 67
4839 posts
Honey bee
  • Wedding: August 2013

I think you should be asking them about a refund. They have massively screwed up your jewelery more than once now. If they refuse I would consider going to small claims. 


Post # 68
1118 posts
Bumble bee

Realized this was already discussed!

Post # 69
104 posts
Blushing bee
  • Wedding: May 2015

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@CreatureFromTheBlackLagoon:  I don’t have any advice, except to say I’m so sorry that this happened. I’ve seen your rings in the boards before, and they are so lovely, and it’s so obvious how much they mean to you.


I’m getting diamonds from a 40+ year old ring reset this week and I’m so scared that a jeweler is going to screw something up.


I love that you were having a stone rotated to better see an inclusion, I think that’s lovely. It’s awful they screwed up the setting like that. I hope the replacement is up to par and you are happy with the end result!


Keep us updated.


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